It was a spontaneous anniversary celebration and a personal recommendation that took us to Cafe Sydney. We hadn't booked and although it was early on a Wednesday night it was quite crowded and consequently we were prepared to be turned away but not to be made feel unwelcome. The food was good, the wine lovely, the service from most of the several wait staff that served us was exceptional and the view if we had booked would have been stunning but the initial cold shoulder we received from the front desk took the shine off the night for me. If there is anywhere that needs to be welcoming its the first contact with the customer and Cafe Sydney failed big time there. Hopefully it was a one off but I'm not sure I care to test it out.