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Cloud Nine
Adelaide, Australia

Convenient and affordable but smaller than we thought

4.0 of 5 bubblesReviewed 12 Aug 2021
What we like: Great location, walking distance to almost everything - restaurants, shopping malls, Woolworths, beach and waterfront precinct etc. Standard budget hotel, nice and clean, free Wifi and good air-conditioning. Used the 24/7 gym across the road twice which is really nice.

What not-so-pleasant: Guest room is very small, a bit crowded with 1 QB and 2 SB. Outdoor swimming pool is also very small. Nothing fancy of the hotel or the rooms but all very practical.

Thanks to the location and relatively cheaper rate, we are happy to stay there if we visit Darwin again.
Date of stay: July 2021
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam Scherschel, General Manager at Darwin City Hotel, responded to this review
Responded 17 Aug 2021
Thank you for the taking time to rate Darwin city hotel. We appreciate hearing from our guests so we know what we did well and what areas we need to work on. Thanks for sharing your experience and we hope to see you again on your next visit. Regards Management Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (222)
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All reviews darwin city discount for hotel guests great location centrally located within walking distance king room across the road small pool bathroom amenities an iron secure parking smith st good size car park top floor booked this hotel reception staff water front
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53 - 58 of 222 reviews
Reviewed 24 July 2021 via mobile

Great Central location. Walk to shops restaurants. Clean rooms. Stayed on two separate occasions. First room for two people was extremely small. Had to move furniture to make room for opening our suitcase under the desk. Second visit we were given a room that catered for people with a disability. Plenty of room for anyone in a wheelchair and a large bathroom with a seat in the shower area. Kids had a large room that caters for a family of four. Good size. Front desk staff were friendly. Parking at rear of hotel.

Date of stay: July 2021
Trip type: Travelled with family
1  Thank Runawayfamily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam Scherschel, General Manager at Darwin City Hotel, responded to this reviewResponded 17 August 2021

Thank you for the taking time to rate Darwin city hotel. We appreciate hearing from our guests so we know what we did well and what areas we need to work on. Thanks for sharing your experience and we hope to see you again on your next visit. Regards Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2021

Got a room 101 ground floor between reception and pool. When we got in people were drinking by the pool in front of our window with view into the room (see photo). Asked for a room change, answer was "we're fully booked". Back into same room a guy was peeping inside just when my wife got out of the shower so got the drapes closed for the rest of the stay. The bath towel had holes (see photo), only one small soap for the shower and the basin. We stopped again at reception to mention the substandard and our intention to lodge a severe review; all of a sudden, there were other rooms available, we declined, everything was unpacked. Bedding was sheets, no bead spread or blanket or quilt we checked everywhere; consequently, at night if the aircon was on we were shivering, if off we were sweating. Awake late at night by reception noise and early by early swimmers in the pool. IF YOU HAVE NOT BOOKED YET, GO SOMEWHERE ELSE

Room tip: Never on ground floor
Date of stay: July 2021
    • Location
    • Cleanliness
    • Service
2  Thank Alain L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam Scherschel, General Manager at Darwin City Hotel, responded to this reviewResponded 17 August 2021



Thank you for taking time to review our hotel and providing us value feedback about your stay. We appreciate hearing from our guests so we can evaluate our performance. On this occasion, we have fallen short of our usual high standard and will be reviewing what has occurred to address the deficiency in service delivery you have experienced. Thank you for sharing your experience and we hope to welcome you back on a future visit.

Thank you
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2021

This looks like a brand new hotel. We had a tiny room on the ground floor next to the carpark. Quite noisy and too much light at night. There were double curtains but cut pretty much exactly to the dimensions of the window which was way above the bed. With that, lots of light came top down. Woke up at 2 am and it felt like daytime. Apart from that, very well located. Easy access to shopping and restaurants. We did not have our own car park (10$ the night) but there were options outside the hotel.

Room tip: Avoid the rooms next to the carpark
Date of stay: July 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank Olivier R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Kritikos, General Manager at Darwin City Hotel, responded to this reviewResponded 18 July 2021

Hi Rachono,

Thank you for taking time to review our hotel and providing us value feedback about your stay. We appreciate hearing from our guests so we can evaluate our performance. On this occasion, we have fallen short of our usual high standard and will be reviewing what has occurred to address the deficiency in service delivery you have experienced. Thank you for sharing your experience and we hope to welcome you back on a future visit.

Thank you
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2021

We booked our room through Qantas frequent flyer and we were dismayed when I opened up the curtains to find two large bin hoppers and the clothesline outside. It was obviously a service area that should not be witnessed by guests. They had probably given us this room as it was through FF. Eventually after much discussion they moved us to another room. This room should be used as a store room and out of use for guests. Very disappointing start to a holiday.

Room tip: Ask for a room overlooking the main street you would have a better view.
Date of stay: May 2021
    • Location
    • Rooms
    • Service
Thank pamela003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam Scherschel, General Manager at Darwin City Hotel, responded to this reviewResponded 17 August 2021

Thank you for taking time to review our hotel and providing us value feedback about your stay. We appreciate hearing from our guests so we can evaluate our performance. On this occasion, we have fallen short of our usual high standard and will be reviewing what has occurred to address the deficiency in service delivery you have experienced. Thank you for sharing your experience and we hope to welcome you back on a future visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2021

This hotel is in a great location , easy walk to shops , restaurants , bars and attractions.
I was travelling with a friend and we each had a very comfortable queen size bed.
The bathroom was spacious and clean.
The staff were helpful and pleasant
A great place to stay!

Date of stay: June 2021
    • Value
    • Sleep Quality
    • Service
Thank adieaus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam Scherschel, General Manager at Darwin City Hotel, responded to this reviewResponded 17 August 2021

Thank you for the taking time to rate Darwin city hotel. We appreciate hearing from our guests so we know what we did well and what areas we need to work on. Thanks for sharing your experience and we hope to see you again on your next visit. Regards Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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