The hotel is rated above its true value. Rooms dirty windows has not been cleaned for some time. The cleaners do not vacuum as a cockroach is still there after 3 day's. Receptionists not bad. Would not recommend this place to my friends. Sorry Darwin
Did not receive the bond money back when I was told ( full refund) that the funds were refunded. I rang multiple times and had no help whatsoever. I was Kept getting put on hold. Won’t be coming back here again.
We got asked to pay an extra $100 at the desk upon check in so that they can hold our card in case of room damages. We checked out on a Monday morning and got told that the $100 would be back by Tuesday as Monday was a public holiday. After days of not having this money back we called only to get told that it actually takes 10 days to go back into our account, which is very different to what we got told upon check out. We understand having to keep a card on file to cover any room damages etc but blatantly lying to guests is not great, if we had of known this prior to booking we would not have stayed here as $100 is a lot to lose on a holiday. customer service said there is nothing they would do as they never took our money from our account and released it when they promised, but they didn’t explain that the turn around is actually a full 10 days. Every other hotel I’ve stayed at has only ever charged a $1 card holding fee.
Ok so this hotel is not romantic and is dated. But if you’re not expecting too much it’s fine. This time the aircon in my room was dripping water so they moved me.
I’ve stayed here a lot and I believe it should be cheaper, but it’s ok. Free parking, good Aussie pub downstairs and you can grab a scooter and ride into town.
Compare prices to other nearby hotels and you’ll soon see it’s on the cheaper side, so unfair to compare with 4-5star in a bigger price bracket.
In peak season nothing is cheap in Darwin.
Hi Jeff,
Thank you for the great review of our hotel! We are sorry to hear about the aircon, however glad that the team addressed this quickly and moved you to a new room. We are pleased that you enjoy staying with us, and value the location and hotel amenities. We look forward to welcoming you back again.
Warm Regards, Frontier Hotel.
Booked this for its proximity to the Botanic Gardens and museum. Did NOT know about the topless barmaids and yahoos in the bar. Aircon worked well but rooms are run down and need a thorough clean. Cracked and broken tiles in the bathroom, paint chipped in the main room. Carpet was very worn. Mattress was saggy and pillows are flat. Very noisy with people coming and going in the corridor at night.
Dear Oldson1,
Thank you for taking the time to share your review. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an enjoyable guest experience, and it's apparent in this case that we fell short. We appreciate your detailed feedback, and we will address these items with the team.
Sincerely, Frontier Hotel.
