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Aglassortwo
Melbourne, Australia

Loved the pool.

4.0 of 5 bubblesReviewed 23 Jul 2024
Right next door to the Hilton Garden Inn. Rooms are a tad better, though some can be quite a walk from the lifts. Back entrance easily gets you to the main street. Comfy bed, nice breakfast of the usual items. Best pool ever! Made use of the laundry but you need to pay via an app on your phone which proved quite an inconvenience.
Date of stay: June 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this review
Responded 8 Oct 2024
Dear Aglasso,

Thank you for taking the time to post a review on regarding your recent stay at our hotel
We look forward to the opportunity to welcome you back to DoubleTree on a future occasion.

Kind regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,038)
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Traveller rating
790
1,185
671
247
145
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All reviews double tree mitchell street across the road bit dated great pool harbour view top end buffet breakfast esplanade balconies foyer australia cbd cafes position
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8 - 13 of 3,038 reviews
Reviewed 12 June 2024

The GOOD: The location is quite convenient, being close to the waterfront and city centre. The hotel itself feels a little dated, but is clean and reasonably well presented.

The AVERAGE: Check in was slow, however, I did arrive at a busy time. Bedding is OK, but there’s a doona without a top sheet (I really, really hate this) which - in Darwin - makes for an uncomfortably warm sleep, even with the AC cranked up. I deal with this by pulling the doona out of its cover, and using the cover as a top sheet. see pic.

The BAD. And it’s very bad.
The restaurant and room service. Good grief. Where to begin..
There’s no menu for room service in the room, despite the welcome letter advising that there is. Call the front desk, they tell you; it’s on your TV. It isn’t. Go to the front desk. They advise that it’s actually not on the TV. You have to go into the restaurant and look at the menu, then go back to your room and order. OK. Maybe room service isn’t the best idea..
Breakfast. You go to the restaurant and order. Your coffee arrives, but the waitress takes away the number on your table. Your breakfast (which you paid for) simply never arrives. Or possibly comes out, but they can’t find you because your table number is gone. You never know. In any case, you don’t get breakfast.
Dinner. You *foolishly* think that - maybe - you just had a bad night the previous day. You order. The food arrives but the drinks are wrong. The guy delivering the meal goes away and comes back soon enough, but by then the meal is cold.

The Bottom Line: Stay here, if you must. If location is paramount, this is a good choice. But don’t eat here. There are good pubs and restaurants a short walk away. There are also cheaper options worth checking.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 1 July 2024

Dear David,

Thank you for taking the time to leave some feedback regarding your recent stay at our hotel.

I was disappointed to read your review, please accept my apologies for missing the mark on your stay, it is certainly unusual and not the level of service we are accustomed to providing. I really appreciate the details you mentioned in the comments, and they will certainly assist us in making our guest experience better.

I have duly passed on your feedback to my teams for review and action accordingly.



Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024 via mobile

Lovely hotel situated in a great spot along Darwin Esplanade. Side entry access to Mitchell Street behind the hotel to walk into town. The king room was very nice and the bed was very comfortable, with a great bathroom. Great staff at front reception and in the dining area. Absolutely beautiful pool.

Date of stay: June 2024
Trip type: Travelled on business
Thank Darren L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 12 June 2024

Thank you, Darren, for taking the time to share some feedback regarding your recent stay at our hotel.

We appreciate your details in comments and we're glad that you had an enjoyable stay at the hotel - thanks for your review.

We look forward to the opportunity to welcome you back to DoubleTree on a future occasion.


Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2024

Great location. Short walk to main centre of activities.

The room had amazingly 6 usbs ports.

I thought the motion activated floor level light in bathroom was a genius idea. No need to stumble in the dark looking for a switch.

The shampoos and lotion were in bottles attached to the wall. No need for single use bottles.

I loved the way shower handle was away from shower head, so you did not get wet whilst trying to turn on the tap.

Generous tea and coffee facilities. Loved the complimentary cookies.

2 bathrobes, slippers were available. A small safe that held a laptop.

It is increasingly rare for hotels to offer free movies so I was very delighted to catch up on their latest offerings.

Hilton claims to have the largest outdoor pool in Darwin. It was a good size pool and I thoroughly enjoyed the waterfall massage.

The only disappointment I had was the shaving kit. Every shaver broke in the packing or on the gentlest touch. None was usable.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Love_Life_Sydney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 12 June 2024

Thank you, dear guest, for taking some time to post a review regarding your recent stay at DoubleTree by Hilton Esplanade Darwin.

I was delighted to read that you enjoyed your stay with us, should you return to the Top End in the near future, we look forward to welcoming you back.


Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2024 via mobile

My wife and I stayed at the DoubleTree by Hilton for a long weekend at the end of May. We selected the hotel for the location in Darwin city, both to explore the surroundings and be close enough to amenities.

The Hotel:
Conveniently located along the Esplanade, it’s a quiet street overlooking the sea and green area. Upon arrival, the lobby is very spacious with lots of seating and when we arrived not very busy. Check in was relatively smooth and greeted with Australian warmth of hospitality.

The Room:
We stayed in the standard King Guest room, that overlooked the pool but still had a view of the sea (and good enough to see the spectacular sunsets). The room can be summarised in one word as “spacious”. Plenty of room to spread out while not tripping over any suitcases or furniture. The bed was very comfortable and we both slept well. In the room was a large desk, lounge area and a decent coffee/tea selection. The bathroom was very clean and also spacious but didn’t have any vanity items, so you will need plan around that if you normally rely on this. If you’re staying a long time, the wardrobe is a bit small so you might want to plan around that also.

However, points need to be deducted for the AU$9.95 per day charge for WiFi. We were a bit surprised by that as I’ve not come across a WiFi fee for a very long time!

The Location:
Right along the Esplanade makes it easy to get out and walk to supermarkets, restaurants and bars etc. It’s a very short cab ride to the Waterfront or the Sunday food market so I would recommend the hotel. We hired a car to drive to the national parks and jumping crocs etc, and it was very easy to get around. The airport was a 20-25 min cab drive away.

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank TaiPanStu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 12 June 2024

Thank you, TaiPanStu, for taking some time to share your experience regarding your recent stay at our hotel.
I was delighted to hear that you enjoyed your stay and found our location to be convenient.
Your details in comments are certainly appreciated and we look forward to welcoming you back in the near future!

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2024

We were very pleased with the service and the staff was amazingly friendly. The bed was comfortable and the hotel itself close to the various spots to visit around Darwin. The only disappointment was that there was no help to get our luggage up to our room, and nothing to eat or drink when we arrived late in the evening. After having been on the go since early that morning, no lunch, no dinner, we were expecting something would be available. Unfortunately, this was not to be. However, knowing what we know now, we may plan things a little differently, should we ever go to Darwin again.

Room tip: Get your meals and drinks done before arriving, if you plan to get in after 9pm as there is nothing available after this time.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank charlotteherring2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 30 April 2024

Dear Charlotte,

Thank you for taking some time to share your experience regarding your recent stay at our hotel.
We were pleased to hear that you enjoyed your stay and found our team amazingly friendly!
I was disappointed to see that you weren't able to have F&B service on your arrival. Our Aqua Restaurant service closes at 10PM daily and Room Service is available all night. Again, please accept my apologies on the issues you came across.

Your comments will continue to assist us improving our guest experience. Thanks again for your time and we do hope you will consider staying with us again should you return to Top End.

Kind regards,
Todd Grierson
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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