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Rhondda O
Greater Sydney, Australia

Beware of being bumped!

3.0 of 5 bubblesReviewed 26 Aug 2024
We stayed 4 nights at Doubletree Hilton Darwin and found it great. We then spent 2 days and a night at Kakadu. We returned to the hotel at 8:00pm for 2 remaining nights to be told we were being bumped to the lesser Garden Inn next door. No explanation or refund. Very insulting and disappointing. We have since met another couple who had the same experience. They evidently do it often. Beware!
Date of stay: August 2024
Room Tip: Beware of being bumped!
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this review
Responded 8 Oct 2024
Dear Rhonda,

Thank you for taking the time to leave some feedback regarding your stay at our hotel.

Although we addressed your comments internally at the time, in conducting a periodic review I noticed that we had not acknowledged your feedback.

I thank you again for your time.

Kind regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,038)
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Traveller rating
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All reviews double tree mitchell street across the road bit dated great pool harbour view top end buffet breakfast esplanade balconies foyer australia cbd cafes position
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4 - 9 of 3,038 reviews
Reviewed 25 August 2024

Recently had 2 separate stays at The Double Tree by Hilton both before and after a short trip to Kakadu and Arnhem Land.
On both occasions we booked breakfast as well and the facilities and location in Darwin left nothing to be desired.
The rooms were comfortable, meals great and the bar near the pool was a great facility to sit and unwind at with our friends.
Only a short walk to many bars and restaurants Mitchell Street and close to one of the hop on hop off bus stops.
Had stayed here previously before covid and will certainly be back one day.
Laundry facilities also are easy to use.

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Phil N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 8 October 2024

Dear Revuall,

Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Esplanade Darwin.

We appreciate your comments and we're glad that you had an enjoyable stay at the hotel - thanks for your review.

We look forward to the opportunity to welcome you back to DoubleTree on a future occasion.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2024 via mobile

Have had a glorious six nights at the Doubletree. Staff customer service has been consistently excellent - from housekeeping to restaurant manager - particularly the breakfast manager.
The pool is large, well maintained and there are lots of sun loungers and some shady spots. Breakfast has a wide selection of options but nothing wow. Rooms are spacious and have everything you need. Beds comfy. The hotel is in need of an external refresh as it looks very tired. A window clean would also be helpful to enjoy the fabulous view a little more.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank ash005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 8 October 2024

Dear Ash,

Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Esplanade Darwin.

Thanks for your comments, they are certainly valued. I'm particularly pleased that you found our team friendly and helpful and have duly shared your comments.

We look forward to the opportunity to welcome you back on a future occasion.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2024

Stayed 3 nights at the Double Tree by Hilton - Esplanade after seeing a deal on Luxury Escapes (which included a drink, welcome cookie, parking & buffet breakfast)

The reviews weren’t amazing but for the price, we thought we’d give it a go ($850 for 3 nights in a King Guest Room)

Couple from Melbourne in our early 30s.

Hotel was FANTASTIC!!!

The room was spotless, bathrooms newly renovated & beautiful, the bed very comfortable.

Buffet breakfast was EXCELLENT! So much variety and fresh food!

The staff were all so lovely!

The pool & surrounds was awesome - a little bit of work happening while we were there but apart from that, an awesome place to hang in the afternoon.

The location is great - very close to Mitchell Street. Short scooter ride down to the Waterfront.

The exterior of the hotel probably needs a spruce but the interior is excellent.

Would highly recommend and definitely stay again.

For comparison - for our last 2 nights we stayed at Mindil Beach ($500 a night) and would NOT recommend it! Would stay at this hotel every single time!

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steph A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 8 October 2024

Dear Stepha,

Thank you for taking the time to leave some feedback regarding your recent stay at DoubleTree by Hilton Esplanade Darwin.

I was delighted to read your review, I'm glad that you found the hotel an enjoyable place to stay and most importantly found the service helpful and friendly.

Thanks for staying with us, and we look forward to welcoming you back on a future occasion.


Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2024

Right next door to the Hilton Garden Inn. Rooms are a tad better, though some can be quite a walk from the lifts. Back entrance easily gets you to the main street. Comfy bed, nice breakfast of the usual items. Best pool ever! Made use of the laundry but you need to pay via an app on your phone which proved quite an inconvenience.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aglassortwo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 8 October 2024

Dear Aglasso,

Thank you for taking the time to post a review on regarding your recent stay at our hotel
We look forward to the opportunity to welcome you back to DoubleTree on a future occasion.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024

The GOOD: The location is quite convenient, being close to the waterfront and city centre. The hotel itself feels a little dated, but is clean and reasonably well presented.

The AVERAGE: Check in was slow, however, I did arrive at a busy time. Bedding is OK, but there’s a doona without a top sheet (I really, really hate this) which - in Darwin - makes for an uncomfortably warm sleep, even with the AC cranked up. I deal with this by pulling the doona out of its cover, and using the cover as a top sheet. see pic.

The BAD. And it’s very bad.
The restaurant and room service. Good grief. Where to begin..
There’s no menu for room service in the room, despite the welcome letter advising that there is. Call the front desk, they tell you; it’s on your TV. It isn’t. Go to the front desk. They advise that it’s actually not on the TV. You have to go into the restaurant and look at the menu, then go back to your room and order. OK. Maybe room service isn’t the best idea..
Breakfast. You go to the restaurant and order. Your coffee arrives, but the waitress takes away the number on your table. Your breakfast (which you paid for) simply never arrives. Or possibly comes out, but they can’t find you because your table number is gone. You never know. In any case, you don’t get breakfast.
Dinner. You *foolishly* think that - maybe - you just had a bad night the previous day. You order. The food arrives but the drinks are wrong. The guy delivering the meal goes away and comes back soon enough, but by then the meal is cold.

The Bottom Line: Stay here, if you must. If location is paramount, this is a good choice. But don’t eat here. There are good pubs and restaurants a short walk away. There are also cheaper options worth checking.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd Grierson, General Manager at DoubleTree by Hilton Esplanade Darwin, responded to this reviewResponded 1 July 2024

Dear David,

Thank you for taking the time to leave some feedback regarding your recent stay at our hotel.

I was disappointed to read your review, please accept my apologies for missing the mark on your stay, it is certainly unusual and not the level of service we are accustomed to providing. I really appreciate the details you mentioned in the comments, and they will certainly assist us in making our guest experience better.

I have duly passed on your feedback to my teams for review and action accordingly.



Best regards,

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