Perfectly located on Queen Street Mall, this old hotel has had some updating but not the rooms I was in. The first room smelled strongly of a smoker - the soft furnishings stank of it. We asked to be moved. The manager arrived and said he could only detect a dusty smell, however, he moved us to another room that had the same smell but less so. It also had half a roll of toilet paper only, conditioner but no shampoo, the rust-pitted bathroom bin and poo-coloured paintwork and carpet completes the sad picture. There is no plug near the bed for devices. Air conditioning works well, and our room was quiet. At best, this is a 3.5-star motel room with old carpet, smelly old curtains, a quite good glass-topped desk and chair, and a firm and comfortable bed with quality soft white bedding.

Could not find anything to fault during bout 4 night stay.
All the staff we had contact with were very helpful and professional. The room was clean and quite large. The buffet breakfast was delicious and kept topped up. It was a pleasure to stay there

Poitives
Concierge and check in staff were friendly and efficient.
Breakfast good selection.
In the city so close to shopping.
Surprisingly quiet room.
Negatives:
On check in I requested a room change as I am a light sleeper and didn't want to be near the lifts. I shouldn't have bothered as the room change was just as close and it also meant every person exiting the lift had to walk past the room.
At breakfast one of the (I assume) duty managers passed me a teaspoon holding the spoon part. Really basic hospitality hygiene was missing. He also looked like he would rather be anywhere else than at work.
Charge to have a latte instead of percolated coffee with breakfast. Not even the mercure does that.
The gluten free bread was right next to normal bread. A danger if anyone is severely intolerant. Gluten free options should be in a totally different area.
The rooms have seen better days.
They are still holding a $450 deposit despite final charges and on inquiry they blamed the bank. The bank denied this and I believe them as I had checked put 5he day before from an Accor hotel and my $1200 hold went straight back into my account and that was an a Saturday.
Not impressed. As far as I am concerned I will stay elsewhere next time