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Hilton Brisbane
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All reviews the executive lounge queen street mall diamond member elizabeth street concierge staff breakfast buffet lobby bar excellent location an upgrade valet parking business trip the river central station south bank atrium city lift
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Reviewed 21 November 2022
back again

My wife and I have stayed several times at the Brissie Hilton since my last review however I just wanted to acknowledge the continued excellent service last week; upon arrival, Anne Fleur provided an upgrade into our favourite suite (#2313) and two days later (on 16 November), the checkout was amazing with the concierge noting we would be back around 1600hrs and minding our luggage for the day. Amelia went above and beyond Hilton high standards when we returned a little early and she already had our car at the front door with the luggage stowed neatly inside - thanks Amelia for your superior service and as always, we'll be back to our favourite Hilton soon. As a Diamond Hilton Hhonors guest, I appreciate the extra Hilton care.

Date of stay: November 2022
    • Value
    • Sleep Quality
    • Service
Ask mcharles2017 about Hilton Brisbane
Thank mcharles2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris Partridge, General Manager at Hilton Brisbane, responded to this reviewResponded 21 November 2022

Dear mcharles2017,

Thank you for taking the time to review your recent stay with us. We are thrilled to see you enjoyed the suite upgrade and hear Anne Fleur and Amelia made a positive impression during your stay. They will be delighted to receive your kind words.

We appreciate your loyalty to our hotel and look forward to welcoming you back again soon.


Kind regards,

Chris

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Reviewed 20 November 2022 via mobile
Solid choice with tight expectations

Solid stay for a Diamond member
Location is great and central

Checkin efficient

The hotel is in an older style building but excellently maintained, so with tight expectations this is a good choice

My upgraded exec room was in top floor (25th) and is modern and comfortable. Tv bit dated only comment.

Exec lounge is brilliant offer with drinks and good canapés, salads, cheeses served 6-8pm

Pool nice
Bfast as expected, bit below par

Solid choice, but if you want modern luxury choose somewhere else

Date of stay: November 2022
Trip type: Travelled solo
Ask Justin M about Hilton Brisbane
1  Thank Justin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris Partridge, General Manager at Hilton Brisbane, responded to this reviewResponded 21 November 2022

Dear Justin M,

Thank you for your review and feedback. We are pleased to see you enjoyed your stay overall and the Executive Lounge in particular.

We appreciate your feedback as it allows us to identify areas we do well in and areas we can improve.

We hope to welcome you back on future travels.


Kind regards,

Chris

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Reviewed 18 November 2022 via mobile
Not a 5 star hotel

This is not a 5 star hotel.

Don’t expect your room before the advertised time of 3pm and If it is, don’t expect to be notified by the front desk!

Service at the lobby bar is meh! Waited over 30 mins for service and gave up!

Rooms are just ok!

Room service is a joke. It is not 24 hours!!! A 5 star hotel should have 23 hour room service!

Date of stay: November 2022
Trip type: Travelled solo
Ask crumycat about Hilton Brisbane
Thank crumycat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris Partridge, General Manager at Hilton Brisbane, responded to this reviewResponded 21 November 2022

Dear crumycat,

Thank you for taking a moment to share your experience. Your feedback is taken as constructive and I am sorry to read that your stay did not meet the standards we strive to achieve and do apologise for this.

Your feedback is valuable and I hope we may have an opportunity to welcome you back in the future to restore your faith in Hilton Brisbane.


Kind regards,

Chris

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Reviewed 13 November 2022 via mobile
Amazing, relaxed, peaceful and quiet

We stayed here for a Birthday 'staycation'. It was everything we expected and so much more.
As soon as you pull into the driveway you feel at home. Concierge take control of luggage car parking and allow you to wander to reception.
Checking in was a breeze and friendly.

The room, ours was on the 21st floor, was amazing. Comfort, soft beds, mini bar, welcome notes, desk, and a well sized bathroom. A travellers true home from home to get away from the bussel of life in the street.

Views, sun rises, peace and quiet. Perfect. As a SKAL International member I travel often. And this hotel is one of the highest in my lists of hotels to recommend.

A shout out to the Manager, Thomas who personally checked up on us, and to Kate and Leticia for reaching out by text to ensure the room met its very high standard.

Room tip: Use valet parking to make sure you get the benefit of just walking through easily. It is well worth the money.
Date of stay: September 2022
Trip type: Travelled as a couple
Ask Fly-Drive-Food-Fun about Hilton Brisbane
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris Partridge, General Manager at Hilton Brisbane, responded to this reviewResponded 14 November 2022

Dear Fly-Drive-Food-Fun,

Thank you for taking the time to review your recent stay with us. We are thrilled to see you enjoyed your birthday staycation and hear Thomas, Kate and Leticia made a positive impression.

We hope to welcome you back again soon.

Kind regards,

Chris

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Reviewed 10 November 2022
Dated hotel

We have always loved the Hilton but this hotel is unfortunately in serious need of a revamp. The old brown wallpaper is peeling. The TV is small and most likely a very old model. Bathroom necessities and towels are not refilled. With all the other luxury hotels in the city at the same price this one is unfortunately not value for money if you are looking for a 5 star hotel. It has more of a cheap motel feeling.

Date of stay: November 2022
Trip type: Travelled with family
Ask MilanAdeleNikodem about Hilton Brisbane
Thank MilanAdeleNikodem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chris Partridge, General Manager at Hilton Brisbane, responded to this reviewResponded 14 November 2022

Dear MilanAdeleNikodem,

Thank you for your review. I am sorry that you found the hotel not to the standard expected and I apologise that your stay did not fully meet your expectations. It is only through feedback such as yours that allows us to monitor and improve our service and products by focusing on your needs as a guest in the hotel.

Your feedback is valuable and I appreciate the time taken posting your review.


Kind regards,

Chris

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