Great location but very dated. Staff are either amazing Lounge and Downstairs. Or the worst at any Hilton. If you have status prepare to be disappointed you will be treated worse than a regular guest and they will be rude and sarcastic. Rooms are very dated and showing their age. And try and get help? Good luck with that, they are not interested in fixing issues. More
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Comfortable hotel in the heart of the cbd shops, restaurants and attractions could not be closer. We enjoyed a view from the 22nd floor. Check in was very quick friendly and efficient. Our bags were delivered to our room before we got there ourselves. Mark gave us a very warm and personal welcome to the executive lounge and he remembered us the next morning during breakfast and gave us some very helpful tips.
Dear LeslieMcC1958,
Thank you for your review. We are delighted to see you had a wonderful stay and you found our location convenient for exploring our city. Mark will be thrilled to receive your kind words as well.
We hope to welcome you back in the future.
Kind regards,
Chris
Its a nice location, serves a nice breakfast, overall a good ambiance. But it gets inconventbto go in sixth floor and then further up to your rooms and if your rooms are on other side of lift then you walk upto it.. that's annoying.
I stayed here multiple times but there is no room with good view of river or city.. that's okay if you want to stay in city centre but nothing exceptional about it.
Dear Agastya_07,
Thank you for taking the time to review your recent stay. We are pleased you enjoyed the hotel ambience and breakfast in particular. We appreciate your loyalty to our hotel and hope to welcome you back in the not too distant future.
Kind regards,
Chris
Stayed 2 nights and Room was fine but pretty expensive when you can only get valet parking at 58 a night and you need a car . Breakfast buffet was impressive but let down when it takes. 15 to 20 minutes for a coffee two days running . Maybe somewhere else next time . Was good but nothing exceptional.
Dear vicTripvic,
Thank you for your review and constructive feedback. I am sorry to read of the delay you experienced in receiving your coffee at breakfast and sincerely apologise for this shortfall. We hope we may have the opportunity to welcome you back in the future.
Kind regards,
Chris
After a 3 year gap not staying here because of Covid, we finally had a stay on the executive floor.
It was a fantastic stay, every member of staff from concierge, front desk, executive room staff and cleaners, were so friendly, it was like a very welcome home. Few more stays planned now.
Dear PatsyLong,
Thank you for your review. It is wonderful to hear you enjoyed your recent visit and to see you were warmly welcomed back by the team. We appreciate your loyalty to our hotel and look forward to welcoming you back again soon.
Kind regards,
Chris
This hotel is in a perfect location right on central Brisbane cbd shopping and restaurants. The rooms are very clean and comfortable, and the pool area is truly lovely. The breakfast is very good with plenty of options for everyone, and the staff are incredibly nice. I’d stay here again any minute
Dear 290jaya,
Thank you for your review and 5 star rating. We are pleased to see you enjoyed your stay and the pool in particular. The team will be delighted to see they made a positive impression.
We look forward to welcoming you back again soon.
Kind regards,
Chris
