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Hilton Brisbane
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Traveller rating
1,604
993
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57
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All reviews the executive lounge queen street mall diamond member elizabeth street direct access concierge staff breakfast buffet lobby bar the heart of the city excellent location central location an upgrade valet parking business trip the river south bank atrium
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Reviewed 22 March 2023
Too busy and staff need training

Great location but very dated. Staff are either amazing Lounge and Downstairs. Or the worst at any Hilton. If you have status prepare to be disappointed you will be treated worse than a regular guest and they will be rude and sarcastic. Rooms are very dated and showing their age. And try and get help? Good luck with that, they are not interested in fixing issues.

Date of stay: March 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Ask nholmes2016 about Hilton Brisbane
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Partridge, General Manager at Hilton Brisbane, responded to this reviewResponded 24 March 2023

Dear nholmes2016,

Thank you for taking the time to review your stay with us. I am sorry that you didn't find the hotel to the standard expected and I sincerely apologise for the lapses in service you experienced. I believe our Front Office Manager has been in touch, however I also wanted to extend my apologies for the poor impression and lack of appreciation you felt as a Diamond member.

We hope we may have an opportunity to welcome you back in the future so we may restore your faith in Hilton Brisbane.

Kind regards,

Chris

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Reviewed 7 March 2023 via mobile
Comfortable well-located hotel in central Brisbane

Comfortable hotel in the heart of the cbd shops, restaurants and attractions could not be closer. We enjoyed a view from the 22nd floor. Check in was very quick friendly and efficient. Our bags were delivered to our room before we got there ourselves. Mark gave us a very warm and personal welcome to the executive lounge and he remembered us the next morning during breakfast and gave us some very helpful tips.

Date of stay: March 2023
Trip type: Travelled as a couple
Ask LeslieMcC1958 about Hilton Brisbane
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Partridge, General Manager at Hilton Brisbane, responded to this reviewResponded 10 March 2023

Dear LeslieMcC1958,

Thank you for your review. We are delighted to see you had a wonderful stay and you found our location convenient for exploring our city. Mark will be thrilled to receive your kind words as well.

We hope to welcome you back in the future.

Kind regards,

Chris

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Reviewed 6 March 2023 via mobile
It's okay, nothing exceptional

Its a nice location, serves a nice breakfast, overall a good ambiance. But it gets inconventbto go in sixth floor and then further up to your rooms and if your rooms are on other side of lift then you walk upto it.. that's annoying.

I stayed here multiple times but there is no room with good view of river or city.. that's okay if you want to stay in city centre but nothing exceptional about it.

Date of stay: February 2023
Trip type: Travelled solo
Ask Agastya_07 about Hilton Brisbane
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Partridge, General Manager at Hilton Brisbane, responded to this reviewResponded 7 March 2023

Dear Agastya_07,

Thank you for taking the time to review your recent stay. We are pleased you enjoyed the hotel ambience and breakfast in particular. We appreciate your loyalty to our hotel and hope to welcome you back in the not too distant future.

Kind regards,

Chris

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Reviewed 5 March 2023
Nice hotel but not special

Stayed 2 nights and Room was fine but pretty expensive when you can only get valet parking at 58 a night and you need a car . Breakfast buffet was impressive but let down when it takes. 15 to 20 minutes for a coffee two days running . Maybe somewhere else next time . Was good but nothing exceptional.

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Ask vicTRIPvic about Hilton Brisbane
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Partridge, General Manager at Hilton Brisbane, responded to this reviewResponded 6 March 2023

Dear vicTripvic,

Thank you for your review and constructive feedback. I am sorry to read of the delay you experienced in receiving your coffee at breakfast and sincerely apologise for this shortfall. We hope we may have the opportunity to welcome you back in the future.

Kind regards,

Chris

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Reviewed 4 March 2023 via mobile
A welcome return to our favourite Hilton

After a 3 year gap not staying here because of Covid, we finally had a stay on the executive floor.
It was a fantastic stay, every member of staff from concierge, front desk, executive room staff and cleaners, were so friendly, it was like a very welcome home. Few more stays planned now.

Date of stay: March 2023
Trip type: Travelled as a couple
Ask PatsyLong about Hilton Brisbane
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Partridge, General Manager at Hilton Brisbane, responded to this reviewResponded 6 March 2023

Dear PatsyLong,

Thank you for your review. It is wonderful to hear you enjoyed your recent visit and to see you were warmly welcomed back by the team. We appreciate your loyalty to our hotel and look forward to welcoming you back again soon.

Kind regards,

Chris

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