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“Upgraded to a suite...AMAZING!”

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Pullman Reef Hotel Casino
Ranked #2 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 1 March 2015

We had such a great stay at this hotel, and if we're ever back in Cairns, we would definitely stay here again! Upon arrival, we were upgraded to a suite, and all I have to say is...wow! The room was amazing! There was a huge bathroom and walk-in closet, a second smaller bathroom, a family room with a large TV, a big master bedroom, two balconies, and great views. We even got welcome chocolate...they knew the way to my heart! Not one detail was missed during our stay; the staff was very friendly and helpful. The hotel was also in a GREAT location. It was just a few minute walk to the pier where all the tours leave for the Great Barrier Reef. The only thing that would have been nice was having free (unlimited) wifi, so I could get in touch with my family. There was very limited access. Otherwise, our stay was perfect!

  • Stayed: February 2015, travelled as a couple
    • Value
    • Sleep Quality
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Thank JennJohns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 9 March 2015

Dear Jenn Johns,
We very much appreciate your kind review and are happy to read that you enjoyed your stay with us. Our suites are perfect to relax and unwind in and offer lovely views and make for the perfect holiday escape.
Thank you again for your review and we hope you will have the opportunity to visit us again sometime in the future!
Yours sincerely,
W. Reynolds
General Manager

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784 - 788 of 2,069 reviews

Reviewed 27 February 2015

  • Stayed: February 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank ntody
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 5 March 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 February 2015

First time we have ever stayed in a Pullman property. Hired two rooms for a week for my family to have a holiday in celebration of my 50th Birthday. My teenage sons were absolutely rapt with the City View Superior rooms and so was I. The staff were all very helpful and attentive at all times. A special mention and thank you to Laurent Vincent for making our stay even better. He had arranged for a bottle of champagneand a personalised message to be delivered to our room on the day of my birthday. His professionalism was outstanding, nothing was ever too much. Location of the property was in a prime position, everything was in walking distance and a short walk to the local Woolworths supermarket which was very handy. Thank you Pullman Reef Hotel Casino for your kind hospitality.Highly recommended.

Thank you Pullman

Room Tip: There are 7 floors we stayed on the 6th floor which provided great views of the cruise terminal and...
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  • Stayed: February 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Renate111_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 5 March 2015

Dear Renate111_13,
Many thanks for posting your review on your stay with us. We are delighted that you and your family enjoyed some lovely time together to celebrate your birthday, thank you for choosing us.
Feedback such as yours serves an encouragement to all of us and allows us to maintain the high standards of quality, service and comfort for which we are renowned.
Thank you again for your comments and we hope you will consider visiting us again in the near future.
Yours sincerely,
W. Reynolds
General Manager

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Reviewed 25 February 2015

Stayed three nights here in April 2014. After the long trip from the U.S., we were exhausted and hungry. Called room service and our food was quickly delivered by a very kind lady who remembered us every time we saw her the next few days. Our room was large and very comfortable, and we had a small balcony with a city view. The hotel is in a great location; close to the marina and close to several restaurants. We ate one dinner and breakfast every morning at the Tamarind Restaurant at the hotel. The food was excellent. I would definitely stay here again!

Stayed: April 2014, travelled as a couple
1  Thank nikkiphipps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 27 February 2015

Dear nikkiphipps,

Thank you very much for posting your feedback on your stay with us.
It is great to read that you enjoyed the level of service provided by our team and we were able to create a memorable experience of your Australian holiday.
We hope you will have another opportunity in the future to visit us and enjoy another lovely dinner in our award winning Tamarind restaurant.

Yours sincerely,
W. Reynolds
General Manager

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Reviewed 23 February 2015 via mobile

We stayed in one of the junior suites and it was fabulous. We were a tad annoyed that it wasn't a seperate bedroom and living room (the description said desperate living room which I thought meant 2 separate rooms) as we have a 2 year old who goes to bed a lot earlier than us and as it was one big room it was a bit difficult in the evenings but the room itself was lovely, the bed was comfy and the views were great, we had views all across the city and sea. The bathroom was fantastic and had a lovely big Jacuzzi bath and huge shower. Breakfast was nice too and the staff there were fantastic, they were so friendly and happy and were really nice to my 2 year old, they would even make her a 'babycino' every morning. The casino was good too, my husband went down a couple of times and luckily came back with more money than he took. The location is great and right next to the esplanade with plenty of eateries for evening meals. Great place to stay Overall

  • Stayed: February 2015
    • Value
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1  Thank Carlylouiseb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 27 February 2015

Dear Carlylouiseb,

We very much appreciate you taking the time to post your review of your stay with us. It is great to read that even your 2 year old enjoyed her holidays with us.
I am very sorry about the misundertstanding with the separate sitting area, we do hope that your daughter still had a good sleep.
Great to read that your husband made the holidays even more enjoyable with some wins in the casino.
We hope you will have the opportunity to visit us again sometime in the future.

Yours sincerely,
W. Reynolds
General Manager

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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range: $246 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Pullman Reef Hotel Casino Cairns, Queensland

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