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“Tired - get the marina view room” 3 of 5 bubbles
Review of Shangri-La Hotel, The Marina, Cairns

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Shangri-La Hotel, The Marina, Cairns
Ranked #9 of 66 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Tired - get the marina view room”
3 of 5 bubbles Reviewed 27 February 2012

The hotel rooms are not as clean as you would expect from a hotel with such a good reputation - there were mould stains in the shower and the toilet looked a tad grubby. The rooms are a long walk from any exit. However, the bed was very comfortable and the pool (& bar) were reasonable. Had some difficulty with our names not being written on the list for breakfast which we thought had been cleared up on the first morning, however the same thing occurred the following day - not so nice being accused of not paying for breakfast even though it was billed upon reservation. I would stay here again as it is reasonable priced particularly if you have a marina view - that room was lovely and I definitely recommend it.

Room Tip: Rooms with a marina view are much nicer and spacious
See more room tips
  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank scampy86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 19 March 2012
Many thanks for taking the time to write this review and for bringing the problems you encountered to my attention.

I have personally been in to look at the accommodation room in question with our Executive Housekeeper, and we have identified the issues mentioned in your review. Rest assured we have taken the necessary steps to ensure it meets the high standards our guests expect and deserve.

I have also looked into the situation you faced at breakfast on the two mornings. I sincerely apologise for the inconvenience that was caused to you but am pleased to say we have found a solution to ensure this will not happen in the future.

Once again I thank you for taking the time to submit your review and we do hope to welcome you back when you are next visiting our beautiful region.

George Wee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,346 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (607)
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English first
Dollar, United Kingdom
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 26 February 2012

Nice location on the marina but rooms a bit damp & tired. Bar & restaurant staff struggled to remember your order yet continually forced feed back forms on you. Would not go back

  • Stayed February 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AirmileAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 26 February 2012

We had our flights cancelled by Jetstar right when we were checking out of our hotel in Port Douglas so after having one of the best trips ever, we were pretty upset, especially since we had work the next day and would arrive back in the afternoon.

So we drove around Cairns trying to find a place that looked decent, and stopped at the Shangri La. I'm glad we did - the staff were super friendly, the buffet breakfast had so many things to choose from and it was located in probably the best part of Cairns (on the Marina). I was a bit worried walking to the hotel room as the hallway looked pretty outdated, but the rooms weren't that bad. It is located in a shopping centre, so the obvious shopping facilities are available and in case you want more food options, there are plenty of restaurants on the Marina.

  • Stayed January 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jellyt88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 19 March 2012
We are glad you found us too! I hope we managed to alleviate some of the stress caused by your unplanned extension and we do hope to see you back again.

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GlobalRoamer2003
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 26 February 2012

People go to Cairns to dive, and this place is right on the water, next to the docks where all the dive companies pick you up. The layout of the hotel is strange, so if you’re in one of the two towers you’ll have to take two elevators to get there – but that’s the only downside to it. A a small shopping mall is adjacent to the hotel, as well as a row of nice restaurants (though check with the concierge – they get very busy and you may need reservations – they all fill up!). For other tours, directly across the driveway is the tourist terminal for other adventures.

If you get The Horizon Lounge amenity, there's limited food and drink selections; nothing great -- but there is a greater selection of alcohol than is out on display, and the staff are very happy to get a scotch or gin for you.

Great location, nice, quiet feel, luxurious accommodations (ask for the harbor view – beautiful!).

Room Tip: The harbor view or bay view was spectacular.
See more room tips
  • Stayed February 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GlobalRoamer2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 19 March 2012
Great to hear you enjoyed your stay with us and thank you also for your endorsement of our location. We are truly blessed with where we are and for those visiting Cairns to head out to the Great Barrier Reef, you can’t get any better a location as the boats leave from our doorstep!

We look forward to welcoming you back again sometime in the near future…

George Wee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 25 February 2012

What a gorgeous hotel! The staff were SOO friendly too! The view from the hotel room was spectacular and my memories at this hotel are very fond ones. I will definitely return. Location was great! I was able to walk to the shops and other eateries but the buffet at the marina was great too! And again - the view from the balcony while having breakfast was just wonderful! Staff were so polite as to how to address me as well. Room service was great too! What more could you ask for? Good service, great location, GORGEOUS facilities and great view from whatever room you're in!

  • Stayed April 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Flora1919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, 19 March 2012
Thank you so very much for your kind words regarding our Hotel. Our staff are terrific and always go out of their way to make sure our guests are comfortable and feel at home. We look forward to seeing you back again one day soon...

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Price range (per night): $206 - $468
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
Reservation Options:
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina, Cairns Queensland

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