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“Marina, mall and outstanding restaurant”

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Shangri-La Hotel, The Marina, Cairns
Ranked #8 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 4 weeks ago

The hotel is located right on the Cairns marina esplanade, near the tour boat terminal and seaside cafés, shops and restaurants. The lobby opens out into a mixed use mall with salons, herbal medicine shops, real estate agents and some empty spaces. It gives the hotel a bit of a tired and down on its luck feel. The very long corridors to walk down to get to many rooms add to the somewhat depressing atmosphere. The standard king rooms are comfortably appointed with a generously sized sofa, small patio, large bathroom. Both an efficient air conditioning system and a fan can be used to cool off from the tropical heat. Floors do not have ice machines, although it's delivered quickly when calling room service.

The concierge was super helpful in arranging tours we could take on the day of arrival and suggesting a workable alternative to sold-out tours for our second day in Cairns. Likewise, the efficient receptionist was able to make an emergency medical appointment at the town's 24 hour care clinic so we didn't have to wait long to be seen by a doctor. Our predawn cab ride to the airport was also arranged smoothly.

However, the standout of the Shangri La is its restaurant North. The cod, shrimp pasta, desserts, cocktails, were all superb (lick the plate delicious). We ate there both nights we stayed in Cairns, even though we had an excellent lunch at Dundee's on the esplanade. The service was friendly, helpful and knowledgeable. Even if you don't stay at the hotel, be sure to visit the restaurant!

Room Tip: If you don't want to walk miles to your room, ask for rooms near the elevator or the pool with t...
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  • Stayed: January 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank 301Lake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 4 weeks ago

Dear 301Lake,
Thank you very much for taking the time to share your feedback.
Your comments, both positive and negative, have been noted for discussion at our next hotel briefing.
I am glad to hear that overall you enjoyed your stay and hope to see you again.
Best Regards,
Nic O'Donnell - General Manager

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18 - 22 of 2,711 reviews

Reviewed 5 weeks ago

We had a corner suite. It was very spacious with a long balcony with deck chairs, chairs, tables and a nice view on the marina and the ocean and part of the city. 5 minutes walking distance from the hotel to the boat tours to Great Barrier Reef, very convenient. 10 minutes walking distance to the center of Cairns. It was the perfect hotel for 2 nights.

  • Stayed: November 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank MonaHereAndThere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 4 weeks ago

Dear MonaHereAndThere,
Thank you very much for taking the time to share your feedback with us. I am extremely delighted to hear you had a great Shangri-La experience and look forward to welcoming you again sometime.
Best Regards,
Nic

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Reviewed 13 January 2018 via mobile

really strategically situated.. next to the marina where boats leave for GBR,, next to some really good restaurants, walking distance from the main city, the shops, the night market, the esplanade. Rooms are spacious, we had an inner view room but can imagine that the ones overlooking the bay should be really great. Reception and service really good. Room was clean and had what you needed to prepare a tea.. Small balcony is available. It could use a renovation at some point (not a major issue),,, basically because there are a lot of new hotels buildding up in the area so competition is increasing. A small suggestion to change the chair in the desk.. we kept hiting on the spidder legs
They arranged us to visit Daintree Forest and GBR.. both agencies suggested very good.
Did not have breakfast so cannot comment.

Stayed: January 2018, travelled as a couple
Thank Ekouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 4 weeks ago

Dear Ekouk,
Thank you very much for your great review following your recent stay with us.
You will be pleased to hear that we have recently announced the transformation of 184 of our guestrooms commencing in March 2018. This transformation process reflects Shangri-La’s commitment to continuously provide outstanding facilities to guests. The guestrooms will undergo a renewal that will ultimately deliver, a standard that surmounts every expectation and will secure Shangri-La Hotel, The Marina Cairns’ current position as the market leader.
We hope to see you again sometime.
Best Regards,
Nic

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Reviewed 11 January 2018 via mobile

The view from my room was amazing, can see the sun rises and sunset. The Swimming pool was big enough. The service was just so so, already shared some feedbacks with management. The resolution of Manager on duty was great.

Stayed: January 2018, travelled with family
Thank Sandrine Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 4 weeks ago

Dear Sandrine Q,
Thank you kindly for taking the time to share your feedback with us.
We have noted your comments and do sincerely regret that this may have detracted from your stay at Shangri-La. I can confirm that we have re-enforced processes with operating departments and do hope that you would indulge us on this occasion.
Apart from that, I am glad to hear you enjoyed the spectacular views our rooms have to offer with a full view of the sunrise and sunset.
We hope you give us the opportunity to welcome you again sometime.
Best Regards,
Nic

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Reviewed 11 January 2018 via mobile

Being upgraded to the Horizon Club rooms was lovely as these are much larger than the regular rooms. The staff in the Horizon Club were extremely friendly.

The only disappointment we had during our stay was that the pool area is understaffed. I’d expect a five star hotel to have staff taking orders by your seats and setting up towels. No one is there to remove towels from those that have left the pool.

The coffee at breakfast using the machine wasn’t very nice, however the hotel charge $4.50 for a latte. Many five star hotels provide handcrafted coffees as part of the breakfast package.

Otherwise a great stay and Katrina was very helpful.

Stayed: January 2018, travelled as a couple
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this reviewResponded 4 weeks ago

Dear James W,
Thank you for taking the time to review your recent stay. I am delighted to read that you enjoyed the Horizon Club room and facilities. Customer feedback is crucial to our business at all levels, your observations have been shared at our morning operations briefing and have already contributed to our service improvement processes hotel wide.
We look forward to welcoming you back.
Best Regards,
Nic

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range: $206 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina, Cairns Queensland

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