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“Bed Bugs!!”

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Reef Gateway Apartments
Ranked #52 of 63 Hotels in Cairns
Reviewed 22 September 2015

Rm 5 infested with bed bugs, woke covered and bitten. Management deny then retracted accusing me for bringing them. Bad treatment and refusing to handle this situation was deplorable. Infestation had six stages, previous guests should contact the health department for advise. He gave no instructions and did not file a incident report, lack of knowledge on subject resulted in Bob (Management) carrying infested linen thru the apartment block. Had to request a room change then he said we would have to change rooms again in 2 days. No Compensation for Dry cleaning, lost Items, fumigation of suit cases or loss of holiday time. I have never had such a terrible start to a holiday and such shocking treatment by management. Would not recommend while under Bobs management. Pamela

Room Tip: pool room.
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  • Stayed: September 2015, travelled with family
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    • Cleanliness
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3  Thank Pamela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 108 reviews

Reviewed 13 September 2015

Three families stayed one week. First night room 5 had bed bugs, response by management was to blame the guest, a new room had to be asked for - bed bugs were a full blown infestation. No apology or help offered, clothing and luggage needed to be cleaned at own cost or disposed of. On day 6 two wallets went missing from another room - management (Bob) was not interested - police investigated, no outcome. Renovated rooms are comfortable and the location is great, pool and Bbq area is always clean. This is our second stay, this time under mew management. Suggest Bob undertakes PR training specifically for dealing with serious health and safety issues.

Room Tip: Renovated room by poolside
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  • Stayed: September 2015, travelled with family
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1  Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2015

We had a 2 bedroom apt. The staff were pretty nice. And the decor the was also reasonable, but dated.
The shower leaked water, everywhere.
The dryer didn't work.
The dishwasher was out of order.
The aircon didn't work.
The staff texted us to see what time we were arriving and after giving them a time indication they still weren't ready when we wanted to check in. The text seemed pointless.
There were so many rules for the conditions of stay, which i understand there is more in a serviced apt (things that one needs to do instead of the staff) but for what we got, i felt as though all the rules were a bit rich.

  • Stayed: September 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kayla D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2015

My husband, 4yr old daughter and I stayed in a ground floor superior two bedroom appt for 7 nights. Although the website states the the appt is recently renovated, it is quite rough in areas and definitely not as big as it looks on the website.

Pros- Price; easy check in; nice bathroom and kitchen; washer and dryer in room; great outlook onto the pool/gardens; only 10 min walk to the esplanade, 15 to the night markets; although its close to the heart of the cbd there was little noise.
Cons- (mostly just niggly little things!) No extra bed pillows (hubby and I both like 2 pillows!); shower pressure not great; we didn't use the dishwasher as when we opened it the smell was pretty bad; plates/cutlery/cups all needed washing again as they wern't clean, vacuum cleaner supplied didn't suck, just pushed dirt around.

I can't comment on tour booking etc as my father in law is a local and did all that for us, but overall I would definitely recommend Reef Gateway as a base for a Cairns holiday. The place had everything we needed and, really, you don't go on holiday just to stay in your room so some small issues can be overlooked.

Room Tip: Bottom floor rooms have patios
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  • Stayed: August 2015, travelled with family
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Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2015

Very clean and comfy, everything you need, close walk to shops, staff were great, easy to book any tours.pool and bbq area clean, free car parking available. Somewhat quiet, wr are from the country so was atad noisy for us at night.

  • Stayed: July 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Reef Gateway Apartments

Address: 239 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
#27 Luxury Hotel in Cairns
Price Range: $111 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Reef Gateway Apartments 4*
Number of rooms: 23
Official Description (provided by the hotel):
We can offer you self-contained holiday accommodation in 1 or 2 bedroom apartments that contain everything that you want to make your holiday as enjoyable as possible. We are located an easy 15 minute walk from the centre of Cairns and the stunning Esplanade Lagoon, and just one block from the Esplanade. Your apartment can be a ground floor apartment with patio, a balcony apartment or a townhouse style apartment. For the person who likes to keep in contact with work and friends, we offer wireless internet in all apartments. All apartments are fully air-conditioned with ceiling fan in the lounge room. Included in each apartment is a full kitchen, laundry and a large lounge room with free Austar cable television. Relax by our floodlit salt water swimming pool complete with spa. The adjoining gas barbecue, surrounded by tropical plants, is in the pool area, and is set in the centre of the property far away from the sounds of traffic. We have an accredited Tour Desk, where we can assist you in the selection of the best tour for you. We do not have preferred operators, so our advice is unbiased and the service is free of charge. All major tour operators will pick you up from our front door and return you to your accommodation at the end of the day. Car hire can be arranged, and we will assist you with maps and advice to help you plan your self-drive excursions. Hire car pick up from the Airport can also be arranged. ... more   less 
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Also Known As:
Reef Gateway Apartments Cairns, Queensland

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