Rm 5 infested with bed bugs, woke covered and bitten. Management deny then retracted accusing me for bringing them. Bad treatment and refusing to handle this situation was deplorable. Infestation had six stages, previous guests should contact the health department for advise. He gave no instructions and did not file a incident report, lack of knowledge on subject resulted in Bob (Management) carrying infested linen thru the apartment block. Had to request a room change then he said we would have to change rooms again in 2 days. No Compensation for Dry cleaning, lost Items, fumigation of suit cases or loss of holiday time. I have never had such a terrible start to a holiday and such shocking treatment by management. Would not recommend while under Bobs management. Pamela
- Official Description (provided by the hotel):
- We can offer you self-contained holiday accommodation in 1 or 2 bedroom apartments that contain everything that you want to make your holiday as enjoyable as possible. We are located an easy 15 minute walk from the centre of Cairns and the stunning Esplanade Lagoon, and just one block from the Esplanade. Your apartment can be a ground floor apartment with patio, a balcony apartment or a townhouse style apartment. For the person who likes to keep in contact with work and friends, we offer wireless internet in all apartments. All apartments are fully air-conditioned with ceiling fan in the lounge room. Included in each apartment is a full kitchen, laundry and a large lounge room with free Austar cable television. Relax by our floodlit salt water swimming pool complete with spa. The adjoining gas barbecue, surrounded by tropical plants, is in the pool area, and is set in the centre of the property far away from the sounds of traffic. We have an accredited Tour Desk, where we can assist you in the selection of the best tour for you. We do not have preferred operators, so our advice is unbiased and the service is free of charge. All major tour operators will pick you up from our front door and return you to your accommodation at the end of the day. Car hire can be arranged, and we will assist you with maps and advice to help you plan your self-drive excursions. Hire car pick up from the Airport can also be arranged. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Expedia, TripOnline SA, Ctrip TA and HotelQuickly so you can book your Reef Gateway Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Reef Gateway Apartments Cairns, Queensland