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“Needs tlc”

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Reef Gateway Apartments
Ranked #43 of 63 Hotels in Cairns
Reviewed 17 March 2017

Pool and garden very nice.
Inside needs of TLC toilet seat loose , bulbs blown, fridge does not get cold, coffee well past it's expiry date solid in packet, bed way too low felt like we were camping air cons need to be upgraded they were way to noisy unable to sleep bathroom needs to be revamp shower loose. Price definitely needs to be reduced for what we got.

  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank misty9033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 108 reviews

Reviewed 1 January 2017 via mobile

For the money you pay, these holiday apartments are good value, clean and tidy and above all secure. We spend a lot of time out exploring our surroundings, so we only need to have a place to cook our meals, shower and sleep. These apartments are ideal close to shops, eateries, a hop skip and jump to cairns central, even a hospital across the road. Don't expect much from the management though, although I wouldn't class them as rude, I would see them more as just lacking a personality and with no enthusiasm.
All up if you plan to be out checking what cairns and surrounds have to offer, and not worried about being picky about trivial little things then this is the place to stay

Stayed: January 2017, travelled with family
1  Thank Lea196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2016

Forget the pretty photos, these apartments are run down and neglected.
Old, unreliable air conditioning. A stove out of the Ark. few pots or pans, little cutlery and chipped and old ceramics. Safe doesn't work and dirt in all the in-accessible corners. Wifi needs you to go downstairs to the pool arera.
I guess these are strata title and depend on the willingness of owners to maintain and update but management bears responsibility for charging top rates for a very run down unit.
I'm told there are good units in this complex so make sure you inspect before you sign in.
Good location and the Cock & Bull round the corner does a fantastic meal.

Room Tip: Don't accept unit 9
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  • Stayed: October 2016, travelled with family
    • Location
    • Rooms
    • Service
2  Thank oldtony77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2016 via mobile

We had a 2 bedroom apartment here for 5 nights, the manager Bob was pleasant and helpful. The apartment was spacious and clean, the beds comfortable and we had a kitchen and laundry. It was quiet and had a lovely pool area, its about a 15 min walk into the city centre. Its not really fancy, but I think its a gem of a place and have no complaints.

Stayed: September 2016, travelled with family
1  Thank NewcastleDaiseygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2016 via mobile

Came into the reception to enquire about a room for this weekend. Online it told me that there were rooms available for what I was looking for and I was in the area so I went in. When I got to reception there was nobody there so I had to call a number to see someone. When someone finally attended to us we asked for a room for this weekend. The man asked how old I was ( I am 18) and asked for ID. I gave him a valid Queensland drivers license which clearly stated my name, photo and date of birth. He spent about 3 minutes trying to figure out if I were actually 18. After 5 minutes of messing around he said "no I don't think I'll take you". I asked why, seeing as I was 18 and just wanted a room for 1 night and was happy to pay upfront. He then seemed very angry at us and asked how many people were staying and I said 5, he glanced at his computer and said "sorry no rooms".

Can not believe the service we had received as we were very interested in staying here but after the impression we got I don't think I will ever want to stay there.

Stayed: October 2016, travelled with friends
1  Thank georgiawood98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Reef Gateway Apartments

Address: 239 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Free Parking Kitchenette Swimming Pool
Hotel Style:
#26 Luxury Hotel in Cairns
Price Range: $109 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Reef Gateway Apartments 4*
Number of rooms: 23
Official Description (provided by the hotel):
We can offer you self-contained holiday accommodation in 1 or 2 bedroom apartments that contain everything that you want to make your holiday as enjoyable as possible. We are located an easy 15 minute walk from the centre of Cairns and the stunning Esplanade Lagoon, and just one block from the Esplanade. Your apartment can be a ground floor apartment with patio, a balcony apartment or a townhouse style apartment. For the person who likes to keep in contact with work and friends, we offer wireless internet in all apartments. All apartments are fully air-conditioned with ceiling fan in the lounge room. Included in each apartment is a full kitchen, laundry and a large lounge room with free Austar cable television. Relax by our floodlit salt water swimming pool complete with spa. The adjoining gas barbecue, surrounded by tropical plants, is in the pool area, and is set in the centre of the property far away from the sounds of traffic. We have an accredited Tour Desk, where we can assist you in the selection of the best tour for you. We do not have preferred operators, so our advice is unbiased and the service is free of charge. All major tour operators will pick you up from our front door and return you to your accommodation at the end of the day. Car hire can be arranged, and we will assist you with maps and advice to help you plan your self-drive excursions. Hire car pick up from the Airport can also be arranged. ... more   less 
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Also Known As:
Reef Gateway Apartments Cairns, Queensland

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