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54 - 59 of 657 reviews
Reviewed 2 June 2017

Had a great stay at the Lakes. Lovely people, great amenities. Loved all the pools. The room was wonderful, spacious with everything you need for a family holiday. Would recommend to anyone and would definitely go back.

Room tip: We had a room overlooking one of the pools. Serene at night.
Date of stay: May 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Phillip B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 May 2017 via mobile

I stayed here for an extended period and have had a bad experience. Staff at the front desk are very rude and unhelpful. The gates are always broken so security is bad and stuff gets stolen and the midgies are terrible and you can't go out after 5pm without being attacked by them. The speed bumps are noisy and have ruined my car and the Internet and television does not work (staff also care very little about this). The groundsmen are really wonderful though and they keep the place looking nice on the outside. Inside is full of bugs which we can not seem to terminate.
It's quite disappointing. The front desk staff are what really make it a negative place.

Date of stay: May 2017
Trip type: Travelled with friends
1  Thank JosieK139
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LakesCairnsResort, Front Office Manager at The Lakes Cairns, responded to this reviewResponded 6 June 2017

Dear Josie K,

Thank you for your feedback and acknowledging the great job our groundsmen do. We couldn't agree more.

In relation to the bugs, whilst we have our holiday rental apartments sprayed regularly, bugs and midgies are a common problem in Far North Queensland and not isolated here at The Lakes Cairns.

To enable me to follow up on your comments, can you please advise if you booked through The Lakes or privately (Airbnb or another third party.) I have searched our records and cannot find you registered as one of our guest. This information would enable us to investigate further. Our staff take pride in looking after our guests who book with us. Unfortunately if people book privately we are not always able to extend all guests services, which I suspect might have been the case.

Please feel free to contact us directly to discuss the matter further.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2017

Went for a quick family holiday. The 3 bedroom apartment we got was nice and had everything we needed. The reception staff were very friendly and helpful. The only downside to the resort is the lack of maintenance. The sauna was not working, the children's playground was closed for repairs and the lights on the path to the pool near our apartment were not working leaving you to walk a very dark cobblestone path to the pool.
There is some aircraft noise as you are close to the airport but did not bother us as there are not that many flights.
Overall we had a nice holiday here and would stay again.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
Thank John M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2017 via mobile

I'll get the bad out of the way first. When we checked in, our room was not ready for us and by that, I mean that they sent us to the room but it had not been cleaned. They quickly moved us to a clean room and all was good to go!

That being said, the rest of the trip was so nice that it makes up for the beginning. The grounds were stunning and very well cared for. The room was perfect, with outdoor dining and more than enough room for our family. The room was clean and organized and had everything we could possibly need for our stay.

I would absolutely stay here again and recommend it for families!

Date of stay: May 2017
Trip type: Travelled with family
Thank KirstynNC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 May 2017

When I stayed here, they decided to do maintenance on the gate that is the only access for vehicles in and out. All Access out of the resort was blocked by Car. We were locked it. People were yelling, swearing because they couldn't leave with the Vehicles. Not a very family friendly environment. I had to walk through the Lobby, call a taxi and leave my vehicle locked inside. The On Site Manager blamed the body corporate, the Body Corporate blamed the on site manager and all the guests inside were the ones that lost out. No compensation was offered. If you want a peaceful holiday stay as far away from the Lakes Cairns Resort as you can.

Date of stay: February 2017
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
Thank ryan19842017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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