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Reviews (329)
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All reviewsbedroom townhousebackpackers hostelminute walkstay there againbbq areawasher and dryerself containedsecure parkingmuddy's playgroundwell equipped kitchena great staybeds were comfortableafter hourshire carreef terminalvisit cairnsthree nights
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Reviewed 14 November 2017

We stayed here with three other people over the weekend..with one child.
Accommodation is in a great spot. Close to attractions. Close to shopping, markets, DFO, and beach.
Fully functioning kitchen.
Great BBQ area and pool.
Safe secure undercover parking.
Found when we booked in the reception staff were not as friendly as they were on the telephone, when we had previously spoke to them. They do not accommodate early check in at all. We were told if we wanted to check in early it would be $10 per hour, which we didn't mind at all as we had a small child with us so early check in was very important to us. We had to wait til 2pm.. very late in the day when you arrive at 11am so please just take this into consideration if planning flights or drives as spending 3 hours looking around when all you want is a shower can be a big pain. ( there is lots to do in Cairns but sometimes you just want to get into your room) reception is also closed from 1200-2pm which is a bit strange for a 4 star accommodation.
The accommodation was nice and quiet. with comfy lounges. fans in all rooms and aircon. large bathrooms ( no bath). bathrooms are a bit tired and moldy in parts ( its the tropics that happens).
bedrooms lots of closet space. Beds are hideous. Really old, sagging and do not make for a very comfortable nights sleep at all. ( they do offer a fold out bed in each room so you could sleep 6 in this accommodation) Pillows are only about 5cm thick and are extremely uncomfortable. I would have to say the worst pillows I have ever slept on.. I would definitely pack your own ( if you can). on the plus side the couch was great to sleep on..really comfy.
I would go back to this accommodation if we were to travel with a family again. Very handy to have a kitchen and inside laundry ( washing machine did not work properly gets stuck before spin cycle but that it no big deal just be home when you do the washing so you can turn the knob to keep washing going).
wifi is included, however never works. once you log on you get booted again and therefore have no wifi. If you really need this in your trip then you wont really get it here.
I found for the price the accommodation was no that bad. If we go back we will look around for different accommodation, however we would return to this accommodation so long as we had a different room ( 17 great unit just terrible beds) Easy stroll to amenities all flat surfaces.

Room Tip: ask for rooms at the back of the complex away from street noise.
  • Stayed: November 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank tina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2017 via mobile

Had a short 4 night holiday in Cairns and grabbed a 2 bedroom townhouse here. Staff were super helpful and friendly. Townhouse was spacious and well equipped in many ways- kitchen, laundry and bedrooms. Pool is a shady relief from the Cairns sun. Is about a flat 1km walk (slightly less) from town- easily do-able early or late.... but uber / cab in the heat of the day if you have kids as the walk is too long and hot in the heat. Great spot though. Strongly recommended for self contained accom in Cairns with kids.

Stayed: September 2017, travelled with family
Thank Balmainite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

Classic example of a property that is not as advertised. Looks decent in ratings but completely different when you walk in. It’s old, dirty, moldy and has a unique odor. The appliances were visibly dirty on the outside. This is far from the expectation of a “four star” property. We politely left and booked a lovely four star room elsewhere and received a call from the property owner. When we explained why we left they promptly hung up on us. DON’T STAY HERE!!!

Stayed: October 2017
2  Thank Alyson H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2017 via mobile

Fantastic accomodation just a short walk from the main city centre. We found the area quiet and were not disturbed by any noise from the nearby hostel.

Highly recommended for both couples and families.

The rooms are clean and spacious with all the amenities you need. Me and my partner stayed in the family apartment (townhouse) and were really impressed with every aspect of the place.

The staff are friendly and extremely helpful. The manager Kevin, and Aislinn, have a wealth of knowledge about the area and tour operators, and gave superb recommendations for day trips.

The hotel is a pick-up/drop-off
location for most tour operators which is really handy. And it's really easy to catch public transport and get cabs in the area.

We arrived after hours and had no issues letting ourselves in or finding the room. The instructions to get into the complex were all there in the night safe and easy to follow.

The pool and BBQ area give the place a relaxing tropical resort feel. If you stay more than 5 nights your rooms are cleaned and fresh linen is provided during the stay.

I thought it was great value for money and I'd happily stay here again.

5 stars !! :) :)

Stayed: October 2017, travelled as a couple
Thank Bev M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017

Having stayed at Getaway on Grafton twice before i found it Quite comfortable & not to far from the esplanade ,how ever the furniture such as dining chairs could do with an up date as well worn.Also some new pillows would be a good thing although plenty available they are quite flat ,other all ok

Room Tip: There are steps to top rooms so luggage can be hard as no lifts
  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank ziggystephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda M, Manager at Getaway On Grafton, responded to this reviewResponded 8 September 2017

HI
Thanks for your comment, we have been rolling out an update on furniture, sorry to hear you were in one of the last ones to be done. - thanks for the tip on pillows, some like fat some like thin.

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