Upon 1400 check in time the room was not ready and we were given a different room. My partner and I was served by a new employee who was not supervised and was not confident in what she was doing. She did not advise us of details such as when and where breakfast was served and what time check out was. When we went into the room we found that the toilet was not working and had to call concierge. They told us that they would send a technician up to our room to have a look. We waited 15 minutes and nobody had come so we went down to reception to enquire about it as we were hoping to go to the pool and did not want to waste time waiting for somebody whom we didn't know was coming. It took another 15 minutes for reception to establish that the water had been turned off for maintenance. There was poor communication between staff and to customers. Reception did give us two drink vouchers and apart from that the rest of the stay was pleasant.
It is a fairly old hotel as it still had the old fashioned bumpy ceilings, so if you are looking for a modern hotel then this it not for you. The rooms however are spacious and clean.
Breakfast was average - had the usual selections, nothing too special.
The pool was also smaller than expected but it did meet my needs.
Location was great as it was in the centre of Surfers Paradise.
Also, a special thank you to Sonia for matching the breakfast deal on Agoda with the room that I had purchased on the Accor website.
- Official Description (provided by the hotel):
- Novotel Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Surfers Paradise Gold Coast