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All reviewswaves restaurantbuffet restauranttram stopgold coastdeluxe roomper daylight railcar parkcentral locationacross the roadwould stay againsurfer's paradisecavill avenuegreat roomocean viewwalruspools
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Reviewed 17 July 2018

For almost $600 for the spa room it was well overdue for a fix up apart from the room everything else was really good the restaurants down stairs were amazing expensive but expected that's off to the staff all staff were really good aswell

  • Stayed: July 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank shanenielsen1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 23 July 2018

Hi Shanenielsen1985,
Thank you for choosing the Watermark Hotel & Spa Gold Coast for your recent stay in Surfers Paradise. Many of our guests commend the wonderful facilities and service that our hotel provides and it is saddening to hear that your experience was not the same. As customer service is our priority we will be sure to address your concerns immediately. We hope that you did enjoy your stay and we hope to see you soon.

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Reviewed 17 July 2018

Great stay with the family
Nice room.
Modern decor.
Good service from all staff contacted.

Right is the middle of Surfers Paradise.

Short walk to Cavill mall.

We stay here whenever we can.
..........................

  • Stayed: July 2018, travelled with family
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Review collected in partnership with this hotel
Thank jbskill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 23 July 2018

Hi Jbskill,
Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

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Reviewed 16 July 2018

Stayed here with my family (2 adults and 1 4 year old) in June-July 2018.
Room given was on the 11th floor and checking in was breezy. Only setback was there was no free wifi in the room and we were charged for this during our stay.
Room and bathroom were clean. Aircond/heater was working OK. Showers were working OK. Fridge was basic. Kettle and it's accompaniments (tea and coffee) were adequate. TV was working fine with plenty of channels to keep the kid occupied.
Sleep quality is average - whilst the bed was nice and firm the pillows were too soft and thin. Our room (facing the river) was quiet enough although you can still hear people walking in and out of their rooms and talking.
Location is good with the G:Train station located just outside the hotel door. Plenty of restaurants and eateries around the hotel. Walk to Cavill Avenue and the Surfers Paradise arch was only less than 10 minutes away with a stroller.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with this hotel
Thank iestatiptra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 23 July 2018

Hi Iestatiptra,
Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

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Reviewed 16 July 2018

Place is near to tram which is accessible to anywhere. E.g theme parks and other attractions.
Hotel is well located to nearby cavill area and surfers paradise beach. Awesome area. And of course halal foods.

  • Stayed: July 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank aizzatfmuhammad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 23 July 2018

Hi Aizzatfmuhammad,

Thank you for your wonderful review. We are delighted to hear that you enjoyed your time with us and we look forward to welcoming you back very soon.

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Reviewed 16 July 2018

The location was perfect for our needs. A short walk to the beach and all the restaurants of Cavill ave.

Delicious buffet breakfast and wonderful cocktail menu.

Room size was satisfactory and the beds were amazingly comfortable.

We loved our stay!

  • Stayed: July 2018, travelled with family
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Review collected in partnership with this hotel
Thank Ostu11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this reviewResponded 23 July 2018

Hi Ostu11,
Thank you for your review and we are pleased that you enjoyed your stay. We look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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