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Reviews (1,806)
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Reviewed 14 October 2015 via mobile

Stayed here for a couple of nights on business midweek. Overall, the hotel is average and reasonable value for the price. Nothing special though. For me, I prefer free wifi in all rooms, which it isn't. Decor is a bit dated. The lobby bar is quite poor.

Stayed: October 2015, travelled on business
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded 29 October 2015

Dear David S,

Thank you very much for taking the time to share your thoughts and comments about your stay with us. We regret that our lobby bar did not live up to your standards. We would also like to apologize for falling short of your expectations regarding our internet connection and room decor. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. In addition, your feedback has been forwarded to our management for evaluation.

Again, our apologies for the inconvenience and we hope to have another opportunity to provide you a much better experience.

Sincerely,

Joel A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2015 via mobile

We stayed here for two nights.Views from the 16th floor were amazing.Lovely big room and bathroom. Breakfast was delicious. Great getaway for Wedding Anniversary. Short walk to beach from the hotel. Would highly recommend.

Stayed: October 2015, travelled as a couple
Thank Leonie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2015

The Crowne Plaza was a brilliant location for the tram and perfect for adult travellers. My sister and I stayed for 4 nights and the room was ideal. Twin double beds and an amazing view. The concierge was so helpful and full of useful tips to get around and visit. Definitely recommend.

Room Tip: Ocean view recommended
  • Stayed: May 2015, travelled with friends
    • Value
    • Rooms
    • Service
Thank Overtoosoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2015 via mobile

Recently attended a dinner in the function centre.

The beef was tough and rubbery. This was across the board from feedback. The chicken was OK however some had melted butter with others not melted???

The hot desert was COLD with some servings missing ice cream.

Then, only half of the room was served tea or coffee at the conclusion of dinner.

Service was good but from waitstaff. I'd be sacking the chef and the F&B coordinator for the banquet room.

I'll never attend or arrange a business event here nor would I recommend it.

An absolute disgrace.











Stayed: October 2015, travelled on business
Thank AusGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria T, Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded 9 October 2015

Dear AusGC

Thank you for posting a review - Please accept our sincere apology for the substandard experience during your recent meal at an event at the hotel. We have begun a full review of the meal experience on the night. Please do not hesitate to contact me directly on my email ian.pirodon@ihg.com or telephone 07 5592 9900.

Ian Pirodon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2015

Stated for two nights in September in a room on the 16th floor which had very good views towards Surfers Paradise and the beach. Decent size room, clean and free wifi.

Hotel has ample free parking and the breakfast which was included in the price was good.

  • Stayed: September 2015, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Digby62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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