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“beautiful place to stay”

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Surfers Del Rey Apartments
Gilgandra, New South Wales
1 review
“beautiful place to stay”
4 of 5 bubbles Reviewed 20 April 2011

surfers del ray was a beautiful place to stay and was great and affordable for people with small children, Though it was pretty dirty when we arrived, toilet and bath room were really dirty had to buy my self some cleaning products and clean it before hand,
the room has a split system in it but you can only use it for an extra $10 per night, lucky for us the weather wasnt too hot when we stayed,
there was a washing machine and dryer in the room which i really liked, the bedrooms were a good size and had pleanty of cupboard space,
great secure parking
definately would not be suitable for a person in a wheel chair as there are alot of steps and even with us having double pram it was hard taking it up and down
but over all other than it being a tad grubby it was nice affordable and close walking distance to beach and supermarkets etc

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jasontoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 reviews from our community

Traveller rating
    20
    13
    5
    8
    3
See reviews for
29
7
2
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Sydney
Level Contributor
90 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 13 February 2011

My friends and I stayed here for a week for Schoolies and were treated well during the week, friendly staff who were helpful. The room was large, spacious and completely as described with a nice view over the river. The beds however were rock hard and after paying for a 5-bed apartment, one of the beds was in fact a rollaway with a mattress about 2 inches thick ! Not what you expect when you pay $500+ per person !!

My sour attitude towards this hotel comes from the sly actions of the hotel manager once we'd checked out.

We each paid $200 bond and expected the whole amount to be refunded as we'd fully abided by the rules and left the apartment absolutely spotless. Upon applying for our bond refund we found that we'd each had $30 taken for "Extra Room Cleaning".

Upon contacting the hotel and asking why this money was taken, the manager said the carpet was dirty. WE HADN'T EVEN TOLD HIM WHICH ROOM WE WERE STAYING IN !! Goes to show that this must be a frequent lie they use to claim bond money, knowing that there's nothing we can do about it as it was paid prior to check-in.

We asked the manager for photo-proof and this conveniently could not be provided, so when asked for an invoice for the supposed "carpet cleaning", I was emailed a scrappy excel spreadsheet that said "carpet cleaning" and "additional room cleaning" $150. So there was no legitimate record of any extra cleaning or professional carpet cleaning for that matter.

After trying to get through to the hotel, I was yelled at, mocked and hung up on !!

  • Stayed December 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CJGallagher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 27 January 2011

Booked after getting a deal from www.wotif.com.
We given a ground level apartment and it was very dark and not much natural light came into the room.
When we booked we asked for a porta cot as we have an infant son ... upon arrival there was no cot... the manager had to go to the shops and buy one .... but then there was no matress or sheets, so we had to share our with him - NOT IMPRESSED !!!!!
The whole place felt dirty and the furniture was yuck and I felt like i was going to be attacked by bugs and the carpet felt awful also.
One of the couches in the lounge was broken and I fell through it - not good when I was pregnant.
Pool was ok, didn't think it was very cool that the manager was hanging out in the pool with his mates though and booked the BBQ for himself ....
The oven was rubbish.
I would never recommend this place to others .... YUCK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank urmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gorokan, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 December 2010

Really lovely homely apartments. Great value for money. Clean, airy, lots of natural light, HD-TV with Foxtel. Beautiful setting around a "forest'-like courtyard full of birds, with BBQ, pool and spa.
The courteous staff makes you feel right at home.
Minutes from the shops, the beach and all the theme parks by bus within walking distance.
After staying 2 nights in one of the 4 star hotels of the area, where nothing was included, everything (including kids' games on TV) had to be paid extra, this was paradise!

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louieanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
4 of 5 bubbles Reviewed 27 October 2010

Travelled to the Gold Coast for the Gold Coast 600. The position was fantastic short walk to Cavill Ave and after a full day in the hot sun relaxing by the pool right on the river was a fantastic way to end the day. Free secure undercover parking available and allowed us to have 2 car parks at no extra cost.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J0elH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Surfers Del Rey Apartments

Property: Surfers Del Rey Apartments
Address: 37 Peninsular Drive, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #90 of 122 Speciality Lodging in Surfers Paradise
Price range (per night): $105 - $319
Hotel Class:3.5 star — Surfers Del Rey Apartments 3.5*
Number of rooms: 14
Official Description (provided by the hotel):
Quiet setting on river with wonderful pool and spa, underground parking, and minutes from Surfers Paradise buzzing activity. Great for families and kids, and convenient for access to theme parks. Foxtel and all conveniences that will make your stay enjoyable and relaxing! ... more   less 
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Also Known As:
Surfers Del Rey Apartments Gold Coast/Surfers Paradise

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