The room we stayed in was nice and big (King room). However, the shower wasn’t very good, bed was hard and uncomfortable and when they cleaned the room they did half the job.
Most staff were very friendly, however their training wasn’t up to standard. A lot of the time they were confused about their tasks. They regularly forgot things when ordering food and service was overall poor (5-10 minute waits for a drink at a bar with no line). Instead of stopping to clean the bar and serve, some staff glanced at you and continued cleaning. I was pretty amazed. It was a very quiet time at the resort, so I’d hate to be here when it was really busy.
Graze breakfast was not the best. Dinner at Infinity and Ink Stone were better, but again.. not great. Tonic Bar is a joke! Kids running around everywhere, and a staff member even coordinated a paper airplane throwing competition with the kids during lunch and drinks. A few hit us and really annoyed us. It’s great fun for the kids, but don’t do it in a bar.
If you want time without kids do not stay here! There are no adult only areas, kids even order at bars here.
Overall, this resort is not a 4.5 star. I have no idea how it can claim it is. It’s 3 star at best with 4.5 star prices. For what you get,...The room we stayed in was nice and big (King room). However, the shower wasn’t very good, bed was hard and uncomfortable and when they cleaned the room they did half the job.
Most staff were very friendly, however their training wasn’t up to standard. A lot of the time they were confused about their tasks. They regularly forgot things when ordering food and service was overall poor (5-10 minute waits for a drink at a bar with no line). Instead of stopping to clean the bar and serve, some staff glanced at you and continued cleaning. I was pretty amazed. It was a very quiet time at the resort, so I’d hate to be here when it was really busy.
Graze breakfast was not the best. Dinner at Infinity and Ink Stone were better, but again.. not great. Tonic Bar is a joke! Kids running around everywhere, and a staff member even coordinated a paper airplane throwing competition with the kids during lunch and drinks. A few hit us and really annoyed us. It’s great fun for the kids, but don’t do it in a bar.
If you want time without kids do not stay here! There are no adult only areas, kids even order at bars here.
Overall, this resort is not a 4.5 star. I have no idea how it can claim it is. It’s 3 star at best with 4.5 star prices. For what you get, I won’t be returning. We’re both pretty disappointed with our trip. We expected a lot more for the money we paid.More
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