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Reviewed 29 June 2021 via mobile

My partner and I booked daydream island even after reading some negative reviews. We thought people could possibly be exaggerating however they were 100% correct in a lot of cases. The island itself is beautiful with awesome views and beautiful crystal blue water. The wallabies on the island are great fun and let you get rather close to them and the living reef animals are stunning although the exhibit is too small for the amount of species living within it. The rooms are standard. The beds are very hard and the shower drain was clogged. We thought housekeeping would fix it the next day however we came back and the shower hadn’t been cleaned even after the room was serviced so my partner had to clean the drain out. The rooms overall are okay but they could use a face lift. The bar areas have a lot of potential however we found that there is no areas that are adults only. The tonic bar is constantly full of kids running around and screaming which I thought was very inappropriate. Having lunch and a drink one afternoon when a paper plane competition started. Our relaxing afternoon turned in to getting hit left right and centre with paper planes. Normally children are not a problem for us but when you need a break and they’re allowed everywhere it makes it hard. The food at Inkstone is good aswell as Infinity however the Graze buffet is a let down. It’s very standard food and quite overpriced for the options that are available. The reception staff were very helpful and friendly while the rest of the staff seemed to have no training whatsoever. The bartenders at all venues seem to be more interested in having a conversation amongst themselves rather then serving guests. We noticed a few times people get up and leave due to their order not being taken for 20 minutes. If it was high season or busy I could understand waiting a while but it’s very quite at the moment and they still can’t manage. A lot of the hospitality staff towards the north end of the island are very nice however need a lot more training. In our 5 day stay, we only had 1 meal that we thoroughly enjoyed and that was at Inkstone. I also looked into getting a massage and it is so overpriced. $175 for an hour, No thank you!

Overall, I wouldn’t recommend Daydream island to anyone who’s looking for a kid free holiday. It would be good for families. Daydream island has so much potential and we were quite dissatisfied as this was our first holiday since Covid hit and we were really looking forward to it.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank toneya_8
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 30 June 2021

Dear toneya_8,

Thank you for sharing your valuable feedback with us.

I wish to express our sincere apologies for the inconvenience caused and for the experience you encountered during your recent stay with us.

We believe we can only improve by listening to our guests and I have personally discussed your review with the entire management team and assure you of all the corrective measures to be taken.

We sincerely hope you will give us another opportunity to showcase our hospitality and live up to your expectations in the future.


Regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2021

Beautiful island.
Enjoyed a lovely weekend away.

The included kayaking/activities were fun.
Had a great time snorkelling at Lovers Cove and chatting to a fellow South Australian - (he played some great tunes on the speaker)

Will definitely be coming back :)

Date of stay: May 2021
Trip type: Travelled as a couple
Thank amysadventures89
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 30 June 2021

Dear amysadventures89,

Thank you for sharing the wonderful feedback on your recent stay at Daydream Island Resort and Living Reef.

We always strive to ensure that our guests enjoy a memorable experience, and we are delighted to know that we were successful in achieving the same.

Glad to know that you enjoyed your overall stay, particularly the activities at South End and the snorkelling experience at Lovers Cove.

We thank you for your patronage and look forward to welcoming you again soon!


Regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2021 via mobile

We truly enjoyed ourselves from the moment we arrived at this beautiful island. The staff is welcoming, friendly and a true sample of excellent hospitality. Love the arrival lounge, the spacious lobby and the gorgeous pool areas. The room is clean and bright. You won't be bored as there are enough daily activities to keep you busy. The natural rainforest and sport activities just complete them all.

We are grateful that we were persistent to continue with our trip after reading the negative reviews... not sure where did those come from. Truly this is a great resort for anyone who wants to enjoy the serenity of a private island with great service. PS thank you Sam and Angela for your help at the Front Desk, you guys are amazing .

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Infinity2travel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 28 June 2021

Dear Infinity2travel,

Thank you for choosing us for your stay, and appreciate you taking out time to review us.

Guest satisfaction is of utmost importance to us and we strive to ensure our guests leave feeling better than when they arrived. It is motivating to receive such invaluable comments from our guests and especially when we were able to go beyond and live up to their expectations.

I truly appreciate your kind words about our services, associates, and the overall Island experience you had at Daydream Island. It was a delight to know you enjoyed the rainforest walk and sports activities.

We look forward to welcoming you back to Daydream Island Resort.


Regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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Reviewed 25 June 2021 via mobile

We have just spent 3 hours at Daydream Island Resort. We arrived early from Hamilton Island. So many of the reviews say that the Resort is a disgrace. We thought it was amazing and wished we could have stayed longer but because of the reviews I didn’t book longer. Don’t believe all the negative reviews. Saying that I didn’t eat or stay there. All staff we spoke to were so friendly and helpful in telling us what to do in our limited time on the Island. The Living Reef is amazing and we really enjoyed the feeding session and underwater observation area. The southern end of the Island hasn’t had any work done since the cyclone which is very sad. Shops empty and mainly deserted. Staff were lovely and friendly at the water sports centre. I so hope that they bring some life back to this end of the island. I would definitely be back for a longer stay.

Date of stay: June 2021
Trip type: Travelled with family
1  Thank macland
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 28 June 2021

Dear macland,


Thank you for sharing the wonderful feedback on your recent visit to Daydream Island Resort and Living Reef.

We always strive to ensure that our guests enjoy a memorable experience, and we are delighted to know that we were successful in achieving the same.

It was a delight knowing that you enjoyed your time at our Living Reef feeding session and Underwater Observatory.

Your kind compliments of our associates are very much appreciated and will serve as encouragement for them to continue delivering memorable guest experiences.

I have also noted your comments regarding South End and will discuss with concerned departments to better guest experiences.

We thank you for your patronage and look forward to welcoming you back in the future!


Regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2021

The best part about living in the Whitsundays is that we get to visit incredible island resorts just a short ferry away. My husband and I spent two nights in the suite rooms and could not have asked for more. I did not want to leave and felt totally refreshed and relaxed.
These were some of the many highlights:
Our room was spectacular and so clean. We immediately booked an extra night as soon as we walked in
The huge outdoor movie screen
‍The staff are a credit to the island. They were all so friendly and could not have done more for us.
The living reef and their commitment to sustainability
The island is covered with wallabies
The cocktails by the pool
The mesmerizing sunset at Lovers Cove
The food was delicious at every restaurant

Please do yourself a favour and book a couple of nights here. They have done a fantastic job of renovating the resort and you won’t come back disappointed.

Room tip: Enjoy sunset drinks at Lovers Cove
Date of stay: June 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Julietelford0408
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 28 June 2021

Dear Julietelford0408,

It is motivating to receive such invaluable comments from our guests and especially when we were able to go beyond and live up to their expectations.

Glad to know that you enjoyed our suite room, outdoor cinema, the Living Reef, and overall a wonderful experience at Daydream Island. It was a delight to know you enjoyed your dining experience at our restaurants.

Your kind compliments of our associates are very much appreciated and will serve as encouragement for them to continue delivering memorable guest experiences.

The team at Daydream looks forward to welcoming you back.



Regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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