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Reviewed 13 August 2021 via mobile

Daydream Island is not what it used to be, came here in 2005 and had a great time, now it’s a ghost island. Everything is shut even the iconic pool bar, the whole south end of the island is shut, closed shops that obviously stopped trading long ago. Untrained staff ( a bartender who doesn’t know how to make a lemon-lime & bitters is not a bartender). The island was marketed as a relaxing place for couples and families, our stay was wrecked by a large group of people who bought their own bluetooth speaker to the pool area and proceeded to play ACDC so loud that all the other guests left the area, staff said nothing even when other guests complained. We will never come back which is a shame as this place used to be great.

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank G1502NHpatrickb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 16 August 2021

Dear G1502NHpatrickb,

Thank you for your comments with regards to your recent stay with us, and we regret to know that you were disappointed with your overall stay experience.

All guest feedback is extremely valuable, and I will look into your feedback on our facilities and service with the relevant departments for improvement. If you wish to discuss your concerns please feel free to send us an e-mail at feedback@daydreamisland.com.


We hope you give us another opportunity to welcome you back for a wonderful experience.


Kind regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2021

We stayed as a large group and thoroughly enjoyed ourselves. Staff were great, the resort was so clean, rooms comfortable. Pillows were a little flat but that’s my main critique. Food and cocktails were lovely. It did take a bit of time to get our orders but that’s to be expected with the numbers we had. Kids club didn’t go ahead because of lack of numbers. Not sure if a visit for a couple would be as much fun but the island is very peaceful.

Date of stay: July 2021
    • Sleep Quality
    • Rooms
    • Service
Thank X6139HWrachelg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 8 August 2021

Dear X6139HWrachelg,


Thank you for sharing your valuable feedback both positive and constructive with us.

We are delighted to hear that you loved your room, food, and cocktails. I truly appreciate your kind words about our associates. It is definitely a boost for us every time we learn of valuable comments such as this.

Thank you for your constructive feedback and I have shared it with the concerned department to review and take corrective measures. This surely helps us to improve our services and product which we are known for.


Kind regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2021

We stayed a few weeks ago with our 2 and 4 year old. Very quiet so expected great experience but was very disappointed. Didn’t feel like a “special” holiday given the price of everything. We did a day trip to Hamilton island, and we wishes we holidayed there instead.

Good
- Suite was nice
- lobby areas and aquariums were nice (except the ugly fake plants everywhere)
- fish and ray feeding was well done

Bad
- THE FOOD. Menus looked like were from 1995. Food so generic and boring, and poorly executed. Everything was oily and tasteless. My husband asked for fresh vegetables one night and they didn’t have any in the whole restaurant.
Tired to order a Caesar salad which was swimming in Parmesan, sent it back only for it to return looking basically the same.
Food at buffet breakfast was low quality and coffee machine at breakfast often wasn’t working so we needed to walk to cafe and pay for a coffee. And many other examples that are too much to type.
My husband basically starving by the time we left as he didn’t eat for almost all the last day.
- Nothing for young kids to do. Pool was very cold so couldn’t swim, they were not allowed to do any water sports as too young. I like kangaroos but there were so many, and the grass was covered in kangaroo poop so couldn’t play there. And all the beaches were coral so couldn't take kids there either or risk cutting our feet.

Other notes
- staff were nice but doing bare minimum. I accidentally left my daughter’s treasured bunny with the pool towels and didn’t realise until the evening. It would have been in the laundry with the towels but staff told me it couldn’t be found. Hotel was at 15% capacity with hardly any kids about so I’m sure it was there but no care in helping me. And again, numerous other examples that are too many to type.
- take care with timing if hotel booking is transfers. I didn’t check and the options they booked took hours longer in travel time including waiting around than a private shuttle (which they didn’t offer)

Overall disappointing experience that I would never repeat. Very 3.5 stars at 5 star prices

Date of stay: July 2021
1  Thank NyssaB_13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 8 August 2021

Dear NyssaB_13,

Thank you for sharing your feedback both positive and constructive with us.

Delighted to note that your suite room and the fish feeding session.

Thank you for your constructive feedback, as such comments help us to improve our services. I will share your comments with concerned management team members to review and take corrective measures.

We hope you will give us another opportunity to showcase our hospitality and live up to your expectations in the future.


Kind regards,
Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2021 via mobile

Wonderful wtay with so many tours and activities on offer including jetskiing off the island. Really enjoyed the positivity and helpfulness of all staff and tour operators. Will definitely conaider coming back in the future with family and friends.

Room tip: Make the most of what the island has to offer
Date of stay: August 2021
Trip type: Travelled as a couple
Thank DayTrip08333009248
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 8 August 2021

Dear DayTrip08333009248

It is motivating to receive such invaluable comments from our guests, especially when we could go beyond and live up to their expectations.

It was a delight knowing that you enjoyed our island activities and particularly Jet Ski. Your kind compliments of our associates are very much appreciated and will serve as encouragement for them to continue delivering memorable guest experiences.

We thank you for your patronage and look forward to welcoming you back with your family and friends in the future!


Kind regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2021

We had a very relaxing time on the island, our room was lovely and very clean with a beautiful outlook. We stayed for 4 days and had an amazing time, the staff were all warm and welcoming and our 4 year old had the time of her life. We dined in 3 of the restaurants during our stay and all of the food was great, cocktails by the pool were awesome and I strongly recommend the Seafood Buffet. We did the guided feeding in the living Reef and lil girl absolutely loved it. My husband went out on the Jet ski tour and can't stop talking about it. Heavily recommend Daydream for a family getaway!

Room tip: Serenity Suites have a world class view!
Date of stay: July 2021
    • Location
    • Cleanliness
    • Service
Thank 282fionab
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 29 July 2021

Dear 282fionab,


Thank you for sharing the wonderful feedback on your recent stay at Daydream Island Resort and Living Reef.

We always strive to ensure that our guests enjoy a memorable experience, and we are delighted to know that we were successful in achieving the same.

Glad to know that you loved our beautiful room and overall a relaxing time on the Island. Happy to note that the little girl enjoyed our guided fish feeding session and the Jetski tour.

Your kind compliments of our associates are very much appreciated and will serve as encouragement for them to continue delivering memorable guest experiences.

We thank you for your patronage and look forward to welcoming you again soon!



Kind regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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