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Reviewed 14 August 2021 via mobile

I must admit after reading the reviews I was hesitant to book a holiday here, however we were pleasantly surprised and in a big way! We were greeted off the ferry with a warm smile and beautiful shell necklaces which was a nice touch. We then approached the check in desk and were again greeted with nothing but friendly staff. We had a small wait for our room as we arrived a little early, so we explored the island. My 9 year old loved the underwater observatory. The island was clean and well maintained. We were upgraded to a harbour view room which was amazing. The rooms were spacious and very clean. The best part was our view! In the afternoons we had kangaroos and cockatoos right outside our room. The food was great. We mostly had the takeaway options. Breakfast was enjoyable with loads of variety. Lovers cove is a gorgeous little spot. It wasn’t overly busy during our stay but we liked it that way. All of the staff were fantastic, we even had staff members happy to have a chat after they had finished work for the day. Just as we were getting ready to leave the island we met the beautiful Jemimah who offered us a little impromptu tour of the island on the back of the buggy. This was a fantastic way to end our little getaway. We can’t wait to go back!
Well done team Daydream!

Date of stay: August 2021
Trip type: Travelled with family
Thank 853sarahjayner
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 5 weeks ago

Dear 853sarahjayner,


Thank you for taking the time to share the wonderful feedback on your recent stay at Daydream Island Resort and Living Reef.

It is motivating to receive such invaluable comments from our guests, especially when we could go beyond and live up to their expectations.

I truly appreciate your kind words about our services, facilities, and overall relaxing experience you had at Daydream Island. It was a delight to know that you enjoyed the breakfast at Graze restaurant and our Lovers Cove is most of our guest's favorite spot. Happy to note that your 9-year-old enjoyed our Underwater Observatory,

Your kind compliments of our associates are very much appreciated and will serve as encouragement for them to continue delivering memorable guest experiences.

The team at Daydream looks forward to welcoming you back.


Kind regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2021 via mobile

Very bad experience at end of stay which tarnished the whole experience.

Mistake at checkout meant that my credit card was billed twice. Attendant was apologetic and advised that extra funds were pending and would be returned. Didnt happen.

Contacted front desk days later and advised accordingly. They advised that form would be sent to bank to release funds. This occurred but error in form for wrong credit card details. Advised accordingly and no response.

Days go by and double billing remains.

Contact bank and advised that Daydream have both billed amounts as both amounts were cleared ie I paid twice.

Another email asking for refund and as usual days pass with no refund or communication from resort.

Checked out nearly 1 month ago and I’m out over $5K and soon charged interest on outstanding balance.

Trying to be understanding with impact of COVID-19 etc on tourism sector but surely this isn’t the benchmark for quality resorts in the Whitsundays.

Surely customer service should include correcting these types of issues.

Date of stay: July 2021
Trip type: Travelled with family
Thank Sightseer62453071592
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 5 weeks ago

Dear Sightseer62453071592,


Thank you for your comments with regards to your recent stay with us, and we regret to know that you were disappointed with your overall stay experience.

All guest comments are extremely valuable, and I will personally look into your feedback with the relevant departments for improvement. Can you please share your best contact details to feedback@daydreamisland.com and will have one of our team members contact you to address your concerns at the earliest.

We hope you give us another opportunity to welcome you back for a wonderful experience.


Kind regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2021 via mobile

Daydream Island is not what it used to be, came here in 2005 and had a great time, now it’s a ghost island. Everything is shut even the iconic pool bar, the whole south end of the island is shut, closed shops that obviously stopped trading long ago. Untrained staff ( a bartender who doesn’t know how to make a lemon-lime & bitters is not a bartender). The island was marketed as a relaxing place for couples and families, our stay was wrecked by a large group of people who bought their own bluetooth speaker to the pool area and proceeded to play ACDC so loud that all the other guests left the area, staff said nothing even when other guests complained. We will never come back which is a shame as this place used to be great.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank G1502NHpatrickb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 5 weeks ago

Dear G1502NHpatrickb,

Thank you for your comments with regards to your recent stay with us, and we regret to know that you were disappointed with your overall stay experience.

All guest feedback is extremely valuable, and I will look into your feedback on our facilities and service with the relevant departments for improvement. If you wish to discuss your concerns please feel free to send us an e-mail at feedback@daydreamisland.com.


We hope you give us another opportunity to welcome you back for a wonderful experience.


Kind regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2021

We stayed as a large group and thoroughly enjoyed ourselves. Staff were great, the resort was so clean, rooms comfortable. Pillows were a little flat but that’s my main critique. Food and cocktails were lovely. It did take a bit of time to get our orders but that’s to be expected with the numbers we had. Kids club didn’t go ahead because of lack of numbers. Not sure if a visit for a couple would be as much fun but the island is very peaceful.

Date of stay: July 2021
    • Sleep Quality
    • Rooms
    • Service
Thank X6139HWrachelg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 8 August 2021

Dear X6139HWrachelg,


Thank you for sharing your valuable feedback both positive and constructive with us.

We are delighted to hear that you loved your room, food, and cocktails. I truly appreciate your kind words about our associates. It is definitely a boost for us every time we learn of valuable comments such as this.

Thank you for your constructive feedback and I have shared it with the concerned department to review and take corrective measures. This surely helps us to improve our services and product which we are known for.


Kind regards,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2021

We stayed a few weeks ago with our 2 and 4 year old. Very quiet so expected great experience but was very disappointed. Didn’t feel like a “special” holiday given the price of everything. We did a day trip to Hamilton island, and we wishes we holidayed there instead.

Good
- Suite was nice
- lobby areas and aquariums were nice (except the ugly fake plants everywhere)
- fish and ray feeding was well done

Bad
- THE FOOD. Menus looked like were from 1995. Food so generic and boring, and poorly executed. Everything was oily and tasteless. My husband asked for fresh vegetables one night and they didn’t have any in the whole restaurant.
Tired to order a Caesar salad which was swimming in Parmesan, sent it back only for it to return looking basically the same.
Food at buffet breakfast was low quality and coffee machine at breakfast often wasn’t working so we needed to walk to cafe and pay for a coffee. And many other examples that are too much to type.
My husband basically starving by the time we left as he didn’t eat for almost all the last day.
- Nothing for young kids to do. Pool was very cold so couldn’t swim, they were not allowed to do any water sports as too young. I like kangaroos but there were so many, and the grass was covered in kangaroo poop so couldn’t play there. And all the beaches were coral so couldn't take kids there either or risk cutting our feet.

Other notes
- staff were nice but doing bare minimum. I accidentally left my daughter’s treasured bunny with the pool towels and didn’t realise until the evening. It would have been in the laundry with the towels but staff told me it couldn’t be found. Hotel was at 15% capacity with hardly any kids about so I’m sure it was there but no care in helping me. And again, numerous other examples that are too many to type.
- take care with timing if hotel booking is transfers. I didn’t check and the options they booked took hours longer in travel time including waiting around than a private shuttle (which they didn’t offer)

Overall disappointing experience that I would never repeat. Very 3.5 stars at 5 star prices

Date of stay: July 2021
1  Thank NyssaB_13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dilip Madhok, Other at Daydream Island Resort, responded to this reviewResponded 8 August 2021

Dear NyssaB_13,

Thank you for sharing your feedback both positive and constructive with us.

Delighted to note that your suite room and the fish feeding session.

Thank you for your constructive feedback, as such comments help us to improve our services. I will share your comments with concerned management team members to review and take corrective measures.

We hope you will give us another opportunity to showcase our hospitality and live up to your expectations in the future.


Kind regards,
Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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