I had arrived tired hungry and was hoping was a nice warm meal at the restaurant Red Salt but alas this was not meant to be as apparently it was too late at 9.25pm, the restaurant was closed (although people were still around eating etc). I wandered into the unwelcoming bar and then restaurant with no service and then suddenly this manager by the name Adam appeared and asked what i wanted, when told i was hoping to have dinner he bluntly said the restaurant is closed, i was suprised as it was only 9.25pm. So i said closed so early? Adam replied in a shocked mocking manner- '' so early'??. he then said that they had a busy day and therefore would be closing early that day.I asked where can i then have a meal and was directed to go to the bar. The attitude of the restaurant manager Adam was just nasty, rude,arrogant and talking down to a guest tone and manner. I felt so disgusted just ruined my arrival experience and i lost my appetite for dinner adn slept hungry that night. I refused to support the Food and beverage after being treated like i was a tramp trying to get a free meal and being told to get lost. I cannot accept that a business class hotel like this one can close a restaurant at 9.30pm and shoo people away. This manager - Adam was unapologetic and just plain arrogant and rude but perhaps this is the kind of style of service this hotel is proud of as nobody seemed to think anything of it, i was at the front desk and the Duty Manager was called about this and he just stood there acting like what's the big deal and i'm sorry to have disturbed whatever he was doing in his office. The front office was well aware that i was chased out of the restaurant was was upset and hungry but they did nothing for service recovery or even a thoughtful caring call to my room to see if i wanted a room service option, no care at all, nothing. This expereince ruined the whole stay here and i was unhappy throughout the 2 days i was here, this was my second stay and i remembered the first time here last year i had enjoyed Red Salt dining but this was not to be this time so had to look for dining options outside the hotel. The Front office staff who checked me in was the same lady i met last year and my record showed i was here before and yet i did not get a simple warm welcome back - nothing just cold mechanical going through the motions robotic service. I even had to carry my own bags to the room no service staff around and when i asked if my bags would be sent to my room the FO staff looked stunned like i had asked for something out of the ordinary beyond her comprehension. The room itself was a small tiny room, no view nothing to talk about. The only good thing is the location so maybe their arrogant attitude comes from thinking they are the best new hotel around but sadly it's all hardware and no heart at all. I guess if you like your hotel service cold arrogant with an attitude you might think this is cool but for me this is nothing but a cold nasty hotel.
- Official Description (provided by the hotel):
- Relax in the refreshingly modern surrounds of Crowne Plaza Adelaide, a hub for the savvy traveller. Here in the heart of the city, you are only a short walk from many attractions, including Rundle Street's fashion boutiques and lively café culture, Adelaide Oval, National Wine Centre and a pleasant 20 minute journey takes you to the Adelaide Hills Wine region. At the hotel, our welcome is warm and genuine. Whether you are visiting for business or pleasure our friendly team will help you connect with whatever you need. Comfortable guestrooms, some with furnished balconies, offer fast wifi and plenty of space for relaxing or working. You can unwind in the lap pool, enjoy a work-out in our well-equipped fitness centre, and dine indoors or alfresco at Redsalt Restaurant and Bar. Designed to please in so many ways, the multi award-winning IHG Rewards Club delivers ongoing value and real benefits including free Internet, and extended checkout times. From the moment you arrive, everything we offer and everything we do is designed to support your comfort and pleasure. Crowne Plaza Adelaide. Where contemporary style meets urban convenience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com and IHG so you can book your Crowne Plaza Adelaide reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Adelaide Hotel Adelaide