I have previous experience staying in Crown prom @ Perth, thus I might set a higher standard for Crown Metropol @ Melbourne. Was totally disappointed with the check in, valet, I would say the total experience for 4D3N.
Staffs and valet, not friendly, not approachable, not customer oriented. There was one day I brought my toddler out for toys shopping, came back to the valet where it was windy and I had trouble bringing out my kid and carrying the loots...my things were everywhere. Guess what, the valet staffs outside were happily chatting away until I had to walk over and asked for some help.
Check in staff wasn't helpful neither friendly when we asked her about the solutions on parking as it was the first time there.
I can't say they are rude but neither they are polite.
I wouldn't recommend Crown Melbourne but Crown Perth was worth paying for! More
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