my fiancé and I have stayed in crown Metropol before and every time seems to be better than the last the room was spotless, there were enough toiletries the floor was clean there were enough bins in the room free Foxtel and with our package we got a kingpin bowling and movie vouchers making the whole stay amazing we didn't want to leave
Dear KayPras,
Thank you for sharing your review on TripAdvisor.
It was wonderful to see that your overall stay with us was so enjoyable. With so many great facilities within the hotel and the wider Crown complex, there is no shortage of activities for you to enjoy.
I look forward to welcoming you back again soon.
Sincerely,
Greg Moore
General Manager
Crown Metropol Melbourne
Everything was more than expected. Only one or two very minor items such as dining menu being stained and not enough dustbins in the room. Also information for the use of the door card being used in the lift to start it. As I say very minor, everything else was fantastic.
Dear Annie4158,
Thank you for your excellent review. I was delighted to read that you found your stay at Crown Metropol such a positive experience. I have shared your comments with our Executive Housekeeper to review.
We hope to welcome back again soon.
Sincerely,
Greg Moore
General Manager
Crown Metropol Melbourne
I hired out a king luxe and loft rooms for a weekend away with my friends. All of us experienced very average service. I think if I was paying average rates, I would not be fussed. However, I paid a little bit more hoping to have a really enjoyable weekend with my friends, good attentive service etc. safe to say I have experienced better service in a Holiday inn motel at Melbourne airport. Just the overall lack of attention to detail that is lacking which really makes a difference in hospitality I think.
1)Room 1169 had faulty light bulbs that flickered.
2) Calling in to request rooms on the same floor weeks prior to check in,I was told that it was subject to availability on that day etc. we didn’t have rooms on the same floor in the end. That is acceptable given hotel policy but it was the fact that the people on the other end of the phone handled the call with annoyance, no sense of apology or making an effort for an exception
3)My name was spelt wrongly for my booking, my email was spelt wrongly so I did not get my booking sent to me initially. I had to call again to get it sent to me again.
4) my friend was met by the fairly rude staff on check in
The only good thing I have to say was when I checked in at 11pm
Friday, that check in staff was friendly , welcoming and he helped with getting extra access keys.
The cumulative experience is underwhelming for such a hyped up hotel. Not staying here again. I am disappointed to have spent all that money on a very average stay.
Dear Blueberriess,
Thank you for taking the time to share your feedback following your recent stay.
Firstly, I would like to extend my apologies for what was clearly a disappointing stay. You have raised several concerning points which I have addressed with our management team. I would appreciate the opportunity to discuss your stay in further detail. If you have the time, please contact our Hotel Duty Manager on +61 3 9292 8328.
We look forward to speaking with you.
Sincerely,
Greg Moore
General Manager
Crown Metropol Melbourne
I would recommend Crown Metropol Melbourne. Easy check in. Friendly welcoming staff. The quality fittings and clean order of the room ensure a comfortable stay. Mid hallway on the 15th floor was quiet. Only negative: tiny fridge overstocked with pricey mini bar items (no room for our soy milk)
Convenient location: walk through from the 1st floor to crown complex shopping, restaurants, casino and Playtime Crown/Kingpin entertainment, Village Movie complex. Convenient to Clarendon St restaurants like the quality Vegan/Vegetarian 'Shakahari Too' at 225 Clarendon St South Melbourne.
Dear sunny2day16,
Thank you for your excellent review. I was delighted to read that you found your stay at Crown Metropol such a positive experience and that you enjoyed your guest room and central location.
We hope to welcome back again soon.
Sincerely,
Greg Moore
General Manager
Crown Metropol Melbourne
2 year on from last visit and the hotel is maintaining its excellent standards. Brilliant location and still my preferred choice when in Melboure. Well done to all keep up the great work which makes for a very pleasant stay.
Dear Simplicity24,
Thank you for your excellent review. I was delighted to read that you found your stay at Crown Metropol such a positive experience.
I look forward to welcoming you back again soon.
Sincerely,
Greg Moore
General Manager
Crown Metropol Melbourne
