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“Very good, but staff need attitude readjustment”

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Citadines on Bourke Melbourne
Ranked #27 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 8 March 2012

Came here once in February 2011, I cannot remember the date - room 411 was awesome! Staff at Reception were completely stiff and had no personality. They have diffculty communicating and understanding simple insructions, cannot beat the room and the decor though. Very Cool! I would gladly stay again, but the staff need a lesson in manners and customer service. I am sure I dealt with Hayley or Charlie, both girls I found rude!

Room Tip: Rooms on the 4th floor.........awesome!
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  • Stayed: February 2012, travelled on business
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Thank vermilion777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,846 - 1,850 of 2,227 reviews

Reviewed 5 March 2012

Right in the heart of Melbourne, close to Chinatown, theatres, restaurants, and with public transport at the front door.
All rooms have a kichenette (can be very handy) and are of an excellent size. Furniture is good quality, as is the bed. The rooms are in an excellent condition and very clean and also have all Fov television channels included.

Facilities at the hotel are very good with a "western" japanese restaurant & bar, gym, swimming pool etc.

Room Tip: Higher levels can afford good views. That floors above 16. Noise is not a problem on any level.
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  • Stayed: March 2012, travelled on business
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1  Thank PJMAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2012

Stayed here on the 1st week of January 2012. was with wife and my beautiful daughter. The 3 of us have a great time in this beautiful establishments. it is good 10 minute walk to the Bourke St Mall and 3 min walk to Chinatown (unique food paradise). There is a good, cheap curry cafe fronting the hotel and Halal Nando's restaurant at the corner. The only setback i had is that the view of my room is the Stamford Plaza Hotel but it is just a minor ones. Logistic wise excellent as taxi stands at the front while the buses is plying the route of the hotel too.
Toilet is abit small but manageable. Kitchen utensil is top notch for simple cooking. Comfy sofas and small table. Wish that they would provide a bigger bed as I am a big man (6ft gentlemen) and queen bed is not suffices. Overall, I would return back here for the great online price (please browse thru their websites for better deals) and location.

  • Stayed: January 2012, travelled with family
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Thank yuszry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2012

Great location, clean new rooms. Would recommend a higher floor

  • Stayed: August 2011
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Thank LisaS213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2012

I stayed here for work during the week and was given a room on the top floor (25). I'm not sure if it was this location that caused the trouble but reception on my mobile and pocket wi-fi was really poor making it difficult to work in the room (without paying for their wi-fi). The view was fantastic though! The apartment was small (for Australian standards at least) but nicely appointed and the beds were really comfortable. I only ever dealt with reception on check in and out but this was friendly and efficient. The entrance and connecting spaces are strange and the orientation is awkward but this is easy to overlook. I would only ever stay here for work. There isn't any real sense of comfort or pleasure, just clean functionality with mildly edgy design features, which on this occasion was sufficient.

Room Tip: I would try to find out if a lower floor would improve connectivity to mobile & personal wi-fi n...
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  • Stayed: February 2012, travelled on business
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Thank Vitrioleuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Citadines on Bourke Melbourne

Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Melbourne
#26 Luxury Hotel in Melbourne
#30 Romantic Hotel in Melbourne
#33 Family Hotel in Melbourne
Price Range: $154 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines on Bourke Melbourne 4*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke is the epitome of Melbourne; vibrant and modern. Located in the heart of the city, the Apart’hotel is in the perfect location to experience all the world’s most livable city has to offer. Enjoy some retail therapy in the Bourke Street Mall, Melbourne Central and Emporium Melbourne; discover the magic of Melbourne Cricket Ground (MCG) and Rod Laver Arena with the Australian Football league (AFL), cricket, tennis, as well as world-class concerts. Relax and take a culinary journey with Melbourne’s unique dining experiences, all this and more, right on your doorstep. Though if it’s business that brings you to town, Citadines is located close to Parliament House, Collins Street and the SX1 and SX2 buildings, right within the Central Business District. Citadines boasts 380 serviced apartments, each with separate living and dining areas, fully-equipped kitchenettes and modern amenities. At Citadines, you will have the privacy of your own apartment, while enjoying the convenience of a hotel. The property also features a fully-equipped gym, indoor pool, sauna and outdoor sundeck; as well as conference and meeting rooms, business corner and complimentary wireless internet. ... more   less 
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

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