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“Very good, but staff need attitude readjustment” 5 of 5 bubbles
Review of Citadines on Bourke Melbourne

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Citadines on Bourke Melbourne
Ranked #32 of 158 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level Contributor
68 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Very good, but staff need attitude readjustment”
5 of 5 bubbles Reviewed 8 March 2012

Came here once in February 2011, I cannot remember the date - room 411 was awesome! Staff at Reception were completely stiff and had no personality. They have diffculty communicating and understanding simple insructions, cannot beat the room and the decor though. Very Cool! I would gladly stay again, but the staff need a lesson in manners and customer service. I am sure I dealt with Hayley or Charlie, both girls I found rude!

Room Tip: Rooms on the 4th floor.........awesome!
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  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank vermilion777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (510)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Australia
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 5 March 2012

Right in the heart of Melbourne, close to Chinatown, theatres, restaurants, and with public transport at the front door.
All rooms have a kichenette (can be very handy) and are of an excellent size. Furniture is good quality, as is the bed. The rooms are in an excellent condition and very clean and also have all Fov television channels included.

Facilities at the hotel are very good with a "western" japanese restaurant & bar, gym, swimming pool etc.

Room Tip: Higher levels can afford good views. That floors above 16. Noise is not a problem on any level.
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  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PJMAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
70 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 5 March 2012

Stayed here on the 1st week of January 2012. was with wife and my beautiful daughter. The 3 of us have a great time in this beautiful establishments. it is good 10 minute walk to the Bourke St Mall and 3 min walk to Chinatown (unique food paradise). There is a good, cheap curry cafe fronting the hotel and Halal Nando's restaurant at the corner. The only setback i had is that the view of my room is the Stamford Plaza Hotel but it is just a minor ones. Logistic wise excellent as taxi stands at the front while the buses is plying the route of the hotel too.
Toilet is abit small but manageable. Kitchen utensil is top notch for simple cooking. Comfy sofas and small table. Wish that they would provide a bigger bed as I am a big man (6ft gentlemen) and queen bed is not suffices. Overall, I would return back here for the great online price (please browse thru their websites for better deals) and location.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank yuszry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

Great location, clean new rooms. Would recommend a higher floor

  • Stayed August 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LisaS213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 2 March 2012

I stayed here for work during the week and was given a room on the top floor (25). I'm not sure if it was this location that caused the trouble but reception on my mobile and pocket wi-fi was really poor making it difficult to work in the room (without paying for their wi-fi). The view was fantastic though! The apartment was small (for Australian standards at least) but nicely appointed and the beds were really comfortable. I only ever dealt with reception on check in and out but this was friendly and efficient. The entrance and connecting spaces are strange and the orientation is awkward but this is easy to overlook. I would only ever stay here for work. There isn't any real sense of comfort or pleasure, just clean functionality with mildly edgy design features, which on this occasion was sufficient.

Room Tip: I would try to find out if a lower floor would improve connectivity to mobile & personal wi-fi n...
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  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vitrioleuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Citadines on Bourke Melbourne

Property: Citadines on Bourke Melbourne
Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Melbourne
#30 Romantic Hotel in Melbourne
#31 Luxury Hotel in Melbourne
#33 Family Hotel in Melbourne
Price range (per night): $165 - $339
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke Melbourne, in the heart of the city's CBD, offers access to major business and financial offices as well as many world-renowned restaurants, entertainment areas, shopping districts and theatres. Designed for international and domestic travellers on business or leisure, each vibrant apartment has modern amenities along with access to the business corner and fitness corner for efficiency and convenience. Explore Melbourne and relax in the privacy and comfort of your Apart'hotel. ... more   less 
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

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