We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Rooms but Lacklustre service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Citadines on Bourke Melbourne
Ranked #32 of 159 Hotels in Melbourne
Certificate of Excellence
Gold Coast, Australia
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice Rooms but Lacklustre service”
Reviewed 22 March 2012

Stayed here 1 night during the GP weekend. Disappointed room couldn't be arranged before 2pm but at least was given the chance to freshen up in the fitness centre. The gym is minimalist but lap pool is nice if a little chilly.

Asked for a newspaper but was told "We don't deliver newspapers here but you can read newspapers in the lobby". All staff interactions during my stay were very cold & robotic. I don't know whether this is a simply a training issue or if the staff don't care. Also no free internet whatsoever in the lobby - $6 per hour!

Rooms are very modern and a decent size but the handy CBD location means views of surrounding buildings only. The kitchen facilities would be useful for a longer stay & the big screen TV & iPod dock are good. Refreshing to find bar fridge empty for a change. Bed is average & bathroom a bit small plus lacking in amenities. Also the room safe kept saying "Low Battery" which I reported on checkout.

Overall the rooms are 4 star standard but let down badly by 1 star service. I would only consider staying again if there was a super sale but certainly not worth these premium rates which would ensure far superior 5 star hotels.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stormeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,043 reviews from our community

Traveller rating
    920
    860
    190
    51
    22
See reviews for
405
731
120
391
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (525)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 March 2012

Good location and nice room, but staff and system problems. I gave my credit card as a security for the room, but was apparently not allowed to check in to the hotel without swiping said credit card for room charge plus $100 for "sundry expenses". When I inquired as to why I needed to approve costs I had no intention of incurring, I was given a mouth full of attitude. Not good enough.
I was not given voucher for breakfast included in room.
Not good enough.
After check-out, I was contacted by head office who asked for my credit card details to pay for the booking because I was a "no-show". An email exchange wasted 45 minutes of my life as I had to somehow prove that I had shown up and paid my bill. Ultimately they apologised, but by that stage I didn't want an apology. I wanted my 45 minutes back.
Not good enough.
If you like attitude and having your time wasted, definitely stay here.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Gordon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Australia
Level Contributor
203 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 21 March 2012

We did not plan on staying here but due to a mix up with our booking at another hotel we were moved to the Citadines on Bourke. We were definitely the winners! Staff were friendly, check in was smooth. The lobby is fresh and modern. The rooms are spacious and very clean and even though it is in the heart of Melbourne's CBD it was very quiet. Whilst we did not get a chance to use them, the pool and gym facilities were very impressive. The best thing about this hotel is its location, it is central to everything in the CBD. We would definitely think about staying here again in the future.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NellyC76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Normal, Illinois
Level Contributor
522 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 18 March 2012

Right in center of CBD Melbourne, right next to Chinatown, shopping center, open market (Queen Victoria market) and the free tourist bus is about 3 blocks away. Nice restaurant in the hotel. Clean rooms, and concierge is very helpful and will help get reservations.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nenf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australian Capital Territory, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2012

Three recent trips to Melbourne for family reasons - the declining health of my elderly mum - were not conducive to pleasant or relaxed times. However, staying at Citadines was a great help. Staff went above and beyond the call of duty to assist in every way possible. The studio apartment was spacious, well-appointed and very comfortable. Also, being able to work out in the gym each day and swim laps in the hotel lap pool was an excellent way to "destress" in the midst of a challenging personal time.
The location on Bourke Street with tram lines at the door, Swantson Street not far away and a great restaurant on site all add to the benefits of staying there.
Thanks Citadines. I highly recommend it for people travelling to Melbourne who need a CBD location.

Room Tip: If you are keen to get a great view then you need to choose one of the two bedroom apartments which...
See more room tips
  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hugo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Melbourne hotels
Central Business District
Pegasus Apart'Hotel
Pegasus Apart'Hotel
#37 of 159 in Melbourne
4.5 of 5 bubbles 2,692 reviews
Central Business District
Oaks On William
Oaks On William
#42 of 159 in Melbourne
4.5 of 5 bubbles 1,383 reviews
Central Business District
Alto Hotel on Bourke
Alto Hotel on Bourke
#10 of 159 in Melbourne
4.5 of 5 bubbles 1,478 reviews
Show Prices
Show Prices
Show Prices
Central Business District
Stamford Plaza Melbourne
Stamford Plaza Melbourne
#39 of 159 in Melbourne
4.0 of 5 bubbles 4,289 reviews
Central Business District
Adina Apartment Hotel Melbourne
Central Business District
Somerset on Elizabeth, Melbourne
Show Prices
Show Prices
Show Prices

Been to Citadines on Bourke Melbourne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Citadines on Bourke Melbourne

Property: Citadines on Bourke Melbourne
Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Melbourne
#30 Romantic Hotel in Melbourne
#31 Luxury Hotel in Melbourne
#33 Family Hotel in Melbourne
Price range (per night): $158 - $300
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke is the epitome of Melbourne; vibrant and modern. Located in the heart of the city, the Apart’hotel is in the perfect location to experience all the world’s most livable city has to offer. Enjoy some retail therapy in the Bourke Street Mall, Melbourne Central and the QV shopping precincts; discover the magic of Melbourne Cricket Ground (MCG) and Rod Laver Arena with the Australian Football league (AFL), cricket, tennis, as well as world-class concerts. Then relax and take a culinary journey with Melbourne’s unique dining experiences, all this and more, right on your doorstep. Though if it’s business that brings you to town, Citadines is located close to Parliament House, Collins Street and the SX1 and SX2 buildings, right within the Central Business District. Citadines boasts 380 serviced apartments, each with separate living and dining areas, fully-equipped kitchenettes and modern amenities. At Citadines, you will have the privacy of your own apartment, while enjoying the convenience of a hotel. The property also features a fully-equipped gym, indoor pool, sauna and outdoor sundeck; as well as conference and meeting rooms, business corner and complimentary wireless internet. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, TripOnline SA and HotelQuickly so you can book your Citadines on Bourke Melbourne reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing