Stayed here 1 night during the GP weekend. Disappointed room couldn't be arranged before 2pm but at least was given the chance to freshen up in the fitness centre. The gym is minimalist but lap pool is nice if a little chilly.
Asked for a newspaper but was told "We don't deliver newspapers here but you can read newspapers in the lobby". All staff interactions during my stay were very cold & robotic. I don't know whether this is a simply a training issue or if the staff don't care. Also no free internet whatsoever in the lobby - $6 per hour!
Rooms are very modern and a decent size but the handy CBD location means views of surrounding buildings only. The kitchen facilities would be useful for a longer stay & the big screen TV & iPod dock are good. Refreshing to find bar fridge empty for a change. Bed is average & bathroom a bit small plus lacking in amenities. Also the room safe kept saying "Low Battery" which I reported on checkout.
Overall the rooms are 4 star standard but let down badly by 1 star service. I would only consider staying again if there was a super sale but certainly not worth these premium rates which would ensure far superior 5 star hotels.
- Official Description (provided by the hotel):
- Citadines on Bourke is the epitome of Melbourne; vibrant and modern. Located in the heart of the city, the Apart’hotel is in the perfect location to experience all the world’s most livable city has to offer. Enjoy some retail therapy in the Bourke Street Mall, Melbourne Central and the QV shopping precincts; discover the magic of Melbourne Cricket Ground (MCG) and Rod Laver Arena with the Australian Football league (AFL), cricket, tennis, as well as world-class concerts. Then relax and take a culinary journey with Melbourne’s unique dining experiences, all this and more, right on your doorstep. Though if it’s business that brings you to town, Citadines is located close to Parliament House, Collins Street and the SX1 and SX2 buildings, right within the Central Business District. Citadines boasts 380 serviced apartments, each with separate living and dining areas, fully-equipped kitchenettes and modern amenities. At Citadines, you will have the privacy of your own apartment, while enjoying the convenience of a hotel. The property also features a fully-equipped gym, indoor pool, sauna and outdoor sundeck; as well as conference and meeting rooms, business corner and complimentary wireless internet. ... more less
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- Also Known As:
- Citadines On Bourke Melbourne Hotel Melbourne