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“Dissapointed :(”
Review of Bob's Steak & Chop House - CLOSED

Bob's Steak & Chop House
Price range: US$22 - US$58
More restaurant details
Restaurant details
Dining options: Dinner, After-hours, Private Dining, Reservations
Neighbourhood: Docklands
Reviewed 20 June 2014 via mobile

I was so excited to try this restaurant however was let down by the quality of food for the price. We were a table of 4 and all got steaks that cost $44 - $54 each. I ordered medium well and got medium rare. All steaks were fatty so didnt even get the 300g steak but probably more like 220g. The service was good. Atmosphere great. Location also great. But the price for what you get is unreasonable. When paying top dollar you expect top food. 6/10.

3  Thank NatalieMc555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Shine, Guest Relations Manager at Bob's Steak & Chop House, responded to this reviewResponded 22 June 2014

Dear Natalie,

We thank you for your feedback and comments and I have passed them onto our Chef & Manager.

However, when you complained that the steak was cooked 'under' to what to what you had ordered, we were happy to replace and give you a new steak cooked to your liking. However, you chose to get the same steak re-cooked and were happy with the result. The gentleman who came to settle the bill (he also had the Entertainment Card) said everyone was happy with their steaks and the evening in general. As a matter of practice, we definitely check quality on every table and do take appropriate action to ensure guest satisfaction. Even at this point, no one at the table complained about anything.

If you any other questions, please do mail me at shine@bobs-steakandchop.com.au.

Warm Regards,

Shine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (60)
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8 - 12 of 60 reviews

Reviewed 27 February 2014

Ok here we go. First thing's first. From the moment the napkin hit my lap until my partner and I left the premises.. FANTASTIC experience throughout. Even the warm crusty bread was amazeballs. We ordered the meat platter (main) after much deliberation. It came with spicy sausage, lamb rack, fillet mignon and BBQ pork ribs with a mustard seed sauce to accompany the spicy sausage. Everything was perfect! The steak was the best I ever had and that's saying something. The lamb rack was tender and perfectly cooked. The pork ribs with a sort of hickory BBQ sauce melted in my mouth and the spicy sausage tasted authentically homemade with real meat (far from that average supermarket kind) which the mustard seed complemented perfectly. Threw in nice red for good measure too. As for service, second to none. Attentive, numerous yet professional and knew their stuff. Prices are reasonable for a place that serves up high quality grub. Music was great, tried to shazam it even. Didn't have dessert, can't help you there. Anyway awesome joint, go there. Nuff said. :)

    • Value
    • Atmosphere
    • Service
    • Food
3  Thank Christopher R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Shine, Guest Relations Manager at Bob's Steak & Chop House, responded to this reviewResponded 22 June 2014

Thank you Mr. Christopher for your kind words and we look forward to seeing you again.

Warm Regards,

Shine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

Pleasant interior and good staff service but my food was awful - I had pork belly starter which was like super glue that stuck to your teeth and took 15 minutes to prize out of your teeth, followed by a main course of pork spare ribs starter (double portion) which was smothered in a hot chilli sauce for some unknown reason. I wouldnt go back again but my two guests enjoyed their steaks. This restaurant does not know how to cook pork, at all.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank roryjdoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Shine, Guest Relations Manager at Bob's Steak & Chop House, responded to this reviewResponded 22 June 2014

Thank you for your feedback. I have passed them onto the Chef & Manager. We make every effort to ensure our menu items are cooked to perfection and apologise you were not happy with the experience.

Warm Regards,

Shine

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Reviewed 3 February 2014

I have been here 3 times with my family and all 3 times it has been excellent. The service is above standard, waiters a very polite and friendly the food is delicious. It's not a cheap restaurant. You get what you paid for and that is great quality food. The dim lighting can make this a great intimate dining experience as well as a casual dinner with mates.

1  Thank Ketrin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob_Shine, Guest Relations Manager at Bob's Steak & Chop House, responded to this reviewResponded 22 June 2014

Thank you for your words of encouragement and support. We look forward to seeing you again.

Warm Regards,

Shine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

We had a Nee Year's Eve special fpdinner there, what a great experience!! good foods, good services... and live music!!
Speaking of live music, they performed Japanese pop music!! becsuse i'm japanese???
i don' know, but it was a fanastic performance.

If i could visit Melbourne for New Year's breaks, I'd love to visit this restaurant.
i assure you will have a lovely time!!!!

2  Thank mypolaris1622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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