After viewing their website and justifying the cost, I was lead to believe that the Bayview Eden hotel was too good to be true; and it was. The website is incredibly misleading and I would 100% agree that they are guilty of false advertising. Yes there was heating but no air conditioning. Yes there was a safe, but it didn't work properly and had to use your credit card to use it which meant it probably took out money every time it was used. Yes there is WiFi but you have to pay for it. It is only free in the lobby which meant the lobby was always package with too many people and not enough seating. There were also no sign of a work desk in my room, just a small round table for my belongings, not big enough to work from.
Firstly, I was given the wrong room. After being allocated to the right room, I was extremely disappointed. Soiled and stained carpets, a cigarette hole in the net curtain, stained and sticky in-room leaflets,.. As the days went on, I only noticed more problems. I lifted the valance of the bed to find the corner of a crisp packet and a dirty crumpled up tissue...god knows what that was used for! Taking into consideration that many different cleaners service the rooms, I left them there assuming at least one cleaner would dispose of them. A couple days later, when I noticed I was given a stained towel with a hole in, it reminded me to check under the bed. The rubbish was still there! I was livid.
To add to all this, the kettle was covered in limescale, the wifi in the lobby was always down and the food was overpriced (but this is normal for hotels). The staff however were all extremely nice, especially the man who I assume to be the restaurant manager. Those who worked at the reception and concierge were also very friendly. I'm not disappointed with all the staff, just the cleaners and the managers of the Bayview Hotel chains. More money and training should be put into place to ensure such a run down hotel doesn't exist in the heart of a big city.
- Official Description (provided by the hotel):
- Bayview Eden Melbourne is conveniently located on Queens Road overlooking the picturesque Albert Park Lake and Port Phillip Bay. It is located in the heart of the St Kilda Road business district and is only a short tram ride away from Melbourne's Central Business District and Crown Entertainment Complex. ... more less
- Reservation Options:
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- Also Known As:
- Bayview Eden Hotel Melbourne