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Reviews (4,755)
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Reviewed 25 April 2012

  • Stayed: April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded 1 May 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 April 2012

We had a lovely stay. It was wonderful to be greeted with the surprise of a room upgrade and drinks voucher. My husband had planned a whole evening around where we were staying and having such a comfortable and friendly "home-base" helped make the evening special. Thankyou Novotel.

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kadinga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded 26 April 2012

Thank you for your review and kind words. I am so glad we played a part to make your Anniversary a little more special.
Hope to see you on a future date.
Kind Regards,
Hayden Hughes
General Manager

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Reviewed 25 April 2012

We stay at the Novotel every time in Melbourne but this time was a bit disapointed with the service. Three of us in the room only 2 towels, had to chase up a hairdryer as there wasn't one in the room. I will stay there again, but it has slipped a little.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 62Mary070362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded 26 April 2012

Thank you for your review. As a return guest you know that we strive for exceptional service but it appears that we missed the mark on your recent stay. Please accept my apology and be assured that I will follow up with my team.
I am pleased that you will stay with us again and look forward to your next visit.
Kind Regards,
Hayden Hughes
General Manager

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Reviewed 25 April 2012

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
An Accor traveller
Perth, Australia
Reviewed 25 April 2012

  • Stayed: April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded 26 April 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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