We had a lovely stay. It was wonderful to be greeted with the surprise of a room upgrade and drinks voucher. My husband had planned a whole evening around where we were staying and having such a comfortable and friendly "home-base" helped make the evening special. Thankyou Novotel.
Thank you for your review and kind words. I am so glad we played a part to make your Anniversary a little more special.
Hope to see you on a future date.
We stay at the Novotel every time in Melbourne but this time was a bit disapointed with the service. Three of us in the room only 2 towels, had to chase up a hairdryer as there wasn't one in the room. I will stay there again, but it has slipped a little.
Thank you for your review. As a return guest you know that we strive for exceptional service but it appears that we missed the mark on your recent stay. Please accept my apology and be assured that I will follow up with my team.
I am pleased that you will stay with us again and look forward to your next visit.