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“What a great hotel, best I have stayed in Melbourne”

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Novotel Melbourne on Collins
Ranked #69 of 162 Hotels in Melbourne
Reviewed 12 July 2013 via mobile

I lived in Melbourne for fifty years and walked past this hotel without noticing it was there. I finally stayed here for a week and it it fantastic. It is worthy of five stars. The concierge were fantastic. Every request and challenge I asked for they did so with a smile and gusto. Ben in particular was great. The room was clean and spacious. The bathroom and shower perfect. The breakfast was to die for and they have decent coffee. If you have a car the valet parking is great value and so easy. I very rarely can write a review without a criticism but a honestly can't fault this hotel.

  • Stayed: July 2013
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Thank Kerrivv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,112 - 2,116 of 4,493 reviews

Reviewed 11 July 2013

I stayed here over the weekend from 5th July to 9th July for a total of four nights.

We went to the hotel early to deposit our luggage but managed to check in early before 12pm due to availability of the rooms. I credit Ms Olivera at the reception for her hard work in assisting us with a room on the top floor overlooking Collins Street. Also, much thanks to housekeeping for the hasty deliveries of bathrobes on request.

The room was decked out in the standard Novotel colours, with lavish finishings. The chaise lounge by the side was really comfortable, with multiple cushions. The bathroom was stylish and impeccably clean, with a nice LED frame mirror that provided adequate lighting. Plenty of storage in the room as well. The bed, however, was a little disappointing without fitted sheets.

A little disappointed that the pool was closed due to a leak. The gym set up was functional but minimal, cannot complain about that though.

In addition, the hotel is situated in the middle of Colins Street and that is a winner in every sense. Easy access to all the key tram stops around Melbourne CBD.

Overall really good experience with the the room as expected of a 4-star hotel in the Accor group.

Room Tip: Street view rooms on the outer skirt of the building are great.
See more room tips
  • Stayed: July 2013, travelled with friends
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Thank Chun Kiat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2013

Despite the renovation and star ratings this hotel needs a kick in the pants.
Sloppy housekeeping eg litter bins left uncleared,sweet wrappers from previous guests left by the bed of 2 days,bathrooom not resupplied and general inattention.At breakfast hot food on cold plates congealing rapidly.
Given the location on Collins which is near perfect for Melbourne this Novotel should do much much better although I will say the staff do save it on several fronts but they are saving a sub-standard product.

Stayed: July 2013, travelled on business
Thank johnnylavaBeijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2013

Stayed here recently for one night. It was a pleasant surprise to discover rooms had been refurbished. The rooms look terrific, very modern indeed.
Breakfast has always been great at the restaurant, but felt that dinner meal did not meet our expectations and very expensive. Next time would eat out for dinner.
he pool is under maintenance at the moment but they are letting you use facilities at another hotel.
would definitely stay again.

  • Stayed: July 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank robyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2013

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ber0wrab0y
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#64 Luxury Hotel in Melbourne
Price Range: $194 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 
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Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel

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