Stayed for 4 nights recently. Enjoyed the stay mainly as the location is very good. However, the room is fully sealed which means you cannot have any fresh air in, not sure about the rooms facing the street but for rooms overlooking the retail it's just terrible. The food is ok to average, but the coffee is decent.
Thank you for your time to write a review. There are not many Hotels in central Melbourne with windows that can be opened and I am very sorry that this is partly why you felt disappointed. If my friendly team can be of help for a future visit please let us know what your needs are when making a booking.
Thank you for having stayed with us and for your positive mention of my team.
We have just returned from a girls weekend and stayed at the Novotel in interconnecting rooms. It right in the heart of Collins street, the perfect location. I have stayed at the hotel several times and find the staff very professional & friendly, rooms are neat and clean. The only gripe is the lighting in the rooms (the ones facing the atrium) is very poor. Will definitely request street facing room next time.
Ladies, thank you for your loyalty and your review. How wonderful to read that your time in Melbourne was so enjoyable and my team played a part in this. We hope to see you all for a future visit so we can impress again.
My family stayed at the Novotel in an executive room with a king and sofa bed for a family weekend in Melbourne.
First of all the positives - the rooms was a good size and very clean. The location is fantastic in the heart of the city with great access to shopping and food. Breakfast in the restaurant was great and kids eat free which also makes it good value.
The negatives for us were small things but they added up. Firstly when we arrived the sofa bed was not made up as requested when booking. We tried to call down to reception but stayed on hold for several minutes and decided in was easier to go down and see them; the issue was rectified very quickly.
Secondly our room was not cleaned on the second day, we did have the "do not disturb" sign out from 2pm:-4:30pm (while our kids had a nap) but assumed it would be cleaned while were out in the evening we arrived home at 11pm to find it had not been cleaned....
Thirdly we were going to discuss this at check out but the man at the desk did not even ask how our stay was, so we didn't bother telling him.
The Novotel is a nice hotel in a fantastic location (if you are not driving). However the attention to detail and lack of of service will leave us looking for other options when we next stay in Melbourne.
Firstly, please accept my sincerest apology that we fell short and did not live up to our usual high expectations. As a team we are always striving to improve the guest experience and we are very sorry that we let you down with little details. Your feedback is constructive and will be taken to hard as we further tighten up our standard and services throughout the Hotel. Should you decide to stay again I hope you will notice the changes we have made. Please do not hestitate and contact myself or my team if we can be of help.
A very enjoyable time; room was neat & clean & the bed very comfortable; the staff well trained, professional & polite; the position of the hotel perfect for what we required; overall a very pleasant experperience.