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Reviewed 17 July 2019

Great stay at an excellent location; near good food and shopping. Trams were nearby, easily access to everywhere. Amenities were great but showers need refurbishing. Service staff were good and friendly. Bed and pillows were a little too soft.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank andrewtG4959PO
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestServiceSomerset, Guest Service Supervisor at Somerset on Elizabeth Melbourne, responded to this reviewResponded 18 July 2019

Dear andrewtG4959PO

Thank you for the grate review on your recent stay with us at Somerset on Elizabeth Melbourne.
It is great to hear that you enjoyed our location. Our central location is certainly convenient to enjoy all that Melbourne has to offer. Also we are very please that our staff has been helpful throughout your stay. We definitely love to see you back on your next visit to Melbourne.

We would like to invite you to become and Ascott Star Rewards member; membership is free and simple to join and guarantees you access to the lowest rates, exclusive discounts and perks all year round. Click our ‘special offer’ link in our TripAdvisor listing for more information and to receive your 3,000 bonus points on sign up!

Thank you,

Kind Regards,
Don / Guest Service Supervisor
Somerset on Elizabeth

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2019

Great apartment near amenities and shopping. Suitable for a small family with spacious living area , clean rooms and bathrooms. Walkabout restaurants and eating places. Halal food near to the apartment and easy access to the public transport(tram) which is 'free' around the city area.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank marchashim
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestServiceSomerset, Assistant Guest Service Manager at Somerset on Elizabeth Melbourne, responded to this reviewResponded 16 July 2019

Dear marchashim,

Thank you for sharing your thoughts regarding your recent stay at Somerset on Elizabeth. We are delighted to read that you had an enjoyable stay and that our central location suited your needs well.

We hope see you again in the not so distant future but before you do, please be sure to join our new loyalty program ‘Ascott Star Rewards’ – it is free and simple to join – and the best part you automatically earn 3,000 bonus points straight away on sign up! Click our special offer link in our TripAdvisor listing for more information.

Once again marchashim, thank you for choosing Somerset.

Kind regards,

Pauline Delos Trinos
Assistant Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2019

Thank you to the team of concierge staff at Somerset on Elizabeth; so helpful and personable. I love the hybrid hotel/apartment style. Best of both worlds. Good value price for room which was well appointed in a great location. We'll be back!
Only downside - room service food - which obviously comes from offsite is pretty terrible.

Date of stay: July 2019
Trip type: Travelled with family
1  Thank Cassy B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestServiceSomerset, Assistant Guest Service Manager at Somerset on Elizabeth Melbourne, responded to this reviewResponded 15 July 2019

Dear Cassy B,
Thank you for loyalty and glowing review about Somerset on Elizabeth. I am pleased to note your stay was always satisfactory, enjoying the hotel's ideal location, and our facilities and services. We are always thrilled to get such positive reviews especially about our service. I will be sure to pass on your feedback to our team.

If you are not a member already,We would like to invite you to become and Ascott Star Rewards member; membership is free and simple to join and guarantees you access to the lowest rates, exclusive discounts and perks all year round. Click our ‘special offer’ link in our TripAdvisor listing for more information and to receive your 3,000 bonus points on sign up!

Cassy,thank you again for your review, we look forward to welcoming you back again soon.

Kind Regards,
Udaya Herath
Assistant Guest Service Manager

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Reviewed 12 July 2019

This is our second stay at Somerset on Elizabeth Melbourne and were just as happy this time. The rooms are lovely and big with lots of wardrobe space and draws to put all your shopping away. The fridge is a good size so you able to fill with both food and some drinks. Bathrooms are lovely big,clean and separate from the room . We have had great views both times staying here from the big windows over looking the city. Easy to catch trams out the front or walking distant to every where. Highly recommend and will be back again .

Room tip: Higher up less chance of hearing noise from the street.
Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Dale R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestServiceSomerset, Assistant Guest Service Manager at Somerset on Elizabeth Melbourne, responded to this reviewResponded 13 July 2019

Dear Dale R,

Thank you for your feedback following your recent stay at the Somerset on Elizabeth. We are delighted to read that our Staff were friendly and always helpful. Also, the location has been convenient for your stay in Melbourne.

Next time you stay with us, be sure to join our new loyalty program ‘Ascott Star Rewards’ – it is free and simple to join – and the best part you automatically earn 3,000 bonus points straight away on sign up! Click our special offer link in our TripAdvisor listing for more information.

From the Team at Somerset on Elizabeth we thank you for staying with us and look forward to welcoming you back again soon.

With kind regards,
Udaya Herath
Assistant Guest Service Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2019

Well appointed apartments in a very central location! Handy to free trams, shopping and restaurants. Our apartment was clean and spacious. Beds were very comfortable! Highly recommended. We will be back.

Date of stay: July 2019
1  Thank triptrick_10
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestServiceSomerset, Assistant Guest Service Manager at Somerset on Elizabeth Melbourne, responded to this reviewResponded 6 July 2019

Dear triptrick_10,

Many thank you for your recent review and for highlighting our spacious apartments, cleanliness and fantastic location & also highly recommending our Service Apartment.

We would like to invite you to become and Ascott Star Rewards member; membership is free and simple to join and guarantees you access to the lowest rates, exclusive discounts and perks all year round. Click our ‘special offer’ link in our TripAdvisor listing for more information and to receive your 3,000 bonus points on sign up!

We certainly look forward to welcoming you back in the near future!

Kind Regards,
Malinda Liyanage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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