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All reviews swan river the club lounge room service river view king room buffet breakfast bit dated an upgrade bed was very comfortable city centre valet parking free bus car park canapes concierge tennis function
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Reviewed 13 February 2017

Date of stay: February 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SholtoSmith, General Manager at Hyatt Regency Perth, responded to this reviewResponded 15 February 2017

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Reviewed 13 February 2017

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SholtoSmith, General Manager at Hyatt Regency Perth, responded to this reviewResponded 15 February 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 February 2017

We stayed here for a single night whilst attending a ball in one of the Hyatt function rooms. The biggest positive was the staff - from the valets and concierge to the front desk staff, we found all to be friendly, courteous and helpful. The rooms are adequate and unless you really want to spend your entire stay in them, will satisfy most. The largest problem was the layout of the bathrooms. Flooding from the shower is unavoidable due to the room design, and you then have to walk through water on the floor whilst standing at the vanity. The toilet flush system is also an all or nothing affair. A small push is not good enough to get the job done, but if you fully depress the button, be prepared! I initially thought the toilet was going to add to the water from the shower (it didn't) We stayed in room 201 which is directly behind a bank of elevators, so we were a bit apprehensive about possible noise. Happily, the sound proofing does a good job and noise was not an issue. My wife described the decor as "a bit tired". I didn't think it was too bad, but it certainly isn't brand new.
Valet parking is expensive, so search for other options if your budget is tight.
Overall, this is a good hotel that offers rooms/services that equate to the money you shell out. Not great value but not overpriced either.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Matnshaz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SholtoSmith, General Manager at Hyatt Regency Perth, responded to this reviewResponded 14 February 2017

Dear Matnshaz,

Many thanks for your detailed feedback, although clearly there were a few unexpected issues you had to contend with. Upgrade proposals of both our bathrooms and plumbing systems are being reviewed and whilst there is no timeline for decisions, we hope to be able to work on these in the near future. In the meantime, however, existing furnishings/fittings should still be adequately maintained and I’m sorry for any inconvenience caused.

On a more positive note, great to read your lovely comments re our staff, which are very well received.

Should you have plans to return, please do feel free to contact me direct if I can personally assist.

Sincerely,

Sholto

Sholto Smith (Mr.)
General Manager
HYATT REGENCY PERTH
99 Adelaide Terrace, Perth, WA, 6000, AUSTRALIA
E: sholto.smith@hyatt.com

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Reviewed 12 February 2017 via mobile

Stayed here for 8 nights, was at one end of Adelaide terrace, there's a free city bus at front that takes you to city centre where u can get trains etc to other places

Room was decent, big, clean with a desk ironing board mini fridge safe etc and got cleaned daily

Nice cafe downstairs for mocktails tea etc

Didn't eat from there so can't comment on food

They dry cleaned my suit same day for about 28 dollars which was good value

Terms of price paid about 910 for 8 nights ..but it's Perth and everything is pricey

Date of stay: February 2017
Trip type: Travelled solo
Thank MohsinDitta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SholtoSmith, General Manager at Hyatt Regency Perth, responded to this reviewResponded 14 February 2017

Dear MohsinDitta

Thank you for taking the time to post your review - delighted to note you spent several days with us and that you enjoyed your visit. Hope you'll choose to stay with us again when next visit Perth and please do let me know if I can be of any assistance with your plans.

Sincerely
Sholto

Sholto Smith (Mr.)
General Manager
HYATT REGENCY PERTH
99 Adelaide Terrace, Perth, WA, 6000, AUSTRALIA
E: sholto.smith@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2017

Had four nights in a regency room which gave us drinks and canapés each evening. The staff serving the drinks and food were all exceptional. Efficient and very friendly. Had nice room with river views

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 92lynneb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SholtoSmith, General Manager at Hyatt Regency Perth, responded to this reviewResponded 14 February 2017

Dear Lynne B

Many thanks for your wonderful feedback - particularly re our Regency Club staff. Delighted you enjoyed your few days with us and look forward to welcoming you back when you're ready for your next mini break; if I can be of any help with your plans to return, please do let me know.

Sincerely
Sholto

Sholto Smith (Mr.)
General Manager
HYATT REGENCY PERTH
99 Adelaide Terrace, Perth, WA, 6000, AUSTRALIA
E: sholto.smith@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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