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“Lunchtime! Table for 4 please”
Review of The Craftsman Bar and Brasserie - CLOSED

The Craftsman Bar and Brasserie
Price range: US$8 - US$23
Cuisines: International
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 22 January 2017

Have avoided here for a long time because of past bad experiences with food not meeting expectations and poor service. I am pleased to say that the food exceeded expectations. We did have a wait for the food to arrive (approx. 45mins) but it was worth it. So, if you are like me - give them another chance :-)

    • Value
    • Service
    • Food
Thank Cherie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (112)
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3 - 7 of 112 reviews

Reviewed 22 January 2017 via mobile

5 of us for a 60th birthday lunch. One of the glasses had lipstick on it. One of the orders was wrong and then came back wrong the second time, so we gave up on that one. Another order was deemed inedible, they offered to replace it but we were pretty annoyed so declined. Two other orders were not served as per the menu, no beetroot. They got 4 of the 5 orders wrong. One of the servers stormed off when she came with a second wrong order, the rest of the staff, including the manager, tried hard but we had had enough. Paid for 3 of 5 meals and got out of there. Very disappointing experience especially for a significant birthday celebration.

Thank gaz1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2016 via mobile

Quiet. 1430hrs. Service was more than adequate. Food good. Worth a try. There are lots of fast food places around the area. The atmosphere here is relaxed, altogether different from the noise of the adjacent mall.

Thank duncnfeeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2016 via mobile

I went there for Lunch with my family. 3 of us wanted to order the Christmas special at $39 per head. And one member of the family wanted a burger as he had to leave early.
They refused us the Christmas Special as the chef had instructed them it was to be all of the table for the Christmas special or none.
We offered for the one family member to sit at another table to suit there rules. We then called the manager. Who could see our point but had to do what the Chef had instructed.
And this is what they CALL CUSTOMER SERVICE.
I don't think so.

Thank Christopherpearson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craftsman B, Manager at The Craftsman Bar and Brasserie, responded to this reviewResponded 16 December 2016

Dear Christopher,

Thank-you for your email of constructive feedback. I am so sorry to hear your experience at the Craftsman was a disappointment. While it is never nice to receive such feedback it is invaluable to our business and allows us to ensure we correct our processes to maintain the highest service standards.
I would love to discuss the matter further with you, if you could please call the venue.

Kind Regards

Maarten Habets

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2016

Came here for an early and quick dinner before a movie. We ordered 3 mains including the pork ribs which my sister could only eat half of as they were massive and swimming in sauce (with a pot of sauce on the side?!), steak with chips and salad and the Tasmanian salmon on a bed of mashed potato (yum!).

Good service and atmosphere, would come here again

    • Value
    • Service
    • Food
Thank Laurentia91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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