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Reviewed 14 August 2021

We returned to Sofitel, one of our favourites city staycation venues, our last stay being at New Year. Still full of style, sophistication and ambience, however something was lacking......
Since our last stay the welcome drinks have ceased, no mini bar of any description in the rooms any longer due to 'safety' and a few other finer hospitality touches now gone sadly.
We stayed in a deluxe suite which was beautiful and stylish as ever. Bathroom could have been a little cleaner and sadly no natural light, however this didn't detract from the smart style.
One of the most disappointing things for us, was the poor range of club lounge options. Advertised are a wide variety of bites and this was not at all the case. We did raise this with the team during our stay.
Always a favourite, we will return I am sure.

Date of stay: August 2021
    • Value
    • Cleanliness
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1  Thank IanD2310
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dakotah Bishop, Other at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 27 August 2021

Bonjour IanD2310,

Thank you for taking the time to provide us with your feedback on Trip Advisor.

We really appreciate you highlighting these issues with us and I am working closely with our Senior Management team to ensure the attention to detail with our products and services are kept to a high standard, especially with our Club Millesime offering.

I look forward to welcoming you back again in the future Mr Dunthorne and showcasing our Club offering in a better light.

Take care and stay safe!

Kind regards,

Dakotah Bishop
Front Office Manager

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Reviewed 13 August 2021

Date of stay: August 2021
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dakotah Bishop, Other at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 27 August 2021

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 August 2021

This is my second recent stage. In the City of Sails for business. Was upgraded due to my membership and I paid only a little more. I got the deluxe marina view room. Awesome sized room and a fantastic shower. Used the executive lounge for a business meeting with food and drink spectacular

Date of stay: August 2021
  • Trip type: Travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Paul_S898
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dakotah Bishop, Other at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 27 August 2021

Bonjour Paul_S898,

Thank you for taking the time to provide us with your feedback on Trip Advisor.

I am so delighted to hear you had a wonderful business trip with us and enjoyed the benefits in our Club Millesime.

I look forward to welcoming you back again soon for you to enjoy more member benefits.

Take care and stay safe!

Dakotah Bishop
Front Office Manager

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Reviewed 7 August 2021

We were brilliantly taken care of. We were given welcome drinks, a late checkout and a delicious cake was delivered to our room. Very nice surprise and a welcome evening away from the kids.
Thanks again Sofitel for a lovely stay.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Jandldowd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dakotah Bishop, Other at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 27 August 2021

Bonjour Jandldowd,

Thank you for taking the time to provide us with your lovely feedback on Trip Advisor.

It brings me great joy to hear you had a fantastic and relaxing stay away from the kids. Hopefully we can help you to enjoy another weekend away soon, after the lockdowns of course!

Take care and stay safe and we will see you again soon.

Kind regards,

Dakotah Bishop
Front Office Manager

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Reviewed 4 August 2021

The staff are amazing here especially Brett In club lounge what a host top class. If you're looking for privacy do book a high floor harbour view. Nice spacious room , felt very welcomed and at home. There were a few very small concerns with stay .However the the gracious dm saw to these.Food in la Maree was awesome ..highly recommend .The weekly a la carte breakfast was faultless. Will be back . Thanks for making our birthday more special .Rooms are nice and have good decor however I can see signs of some refresh needed to maintain the top standard.

Date of stay: July 2021
    • Value
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank MadsenCo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dakotah Bishop, Other at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 5 August 2021

Bonjour MadsenCo,

Thank you for taking the time to provide us with your fantastic feedback about your most recent stay.

I am delighted to hear you had a wonderful stay and enjoyed our beautiful Waitemata Harbour views and excellent service from our friendly and helpful ambassadors, especially Brett who is a true gem of Sofitel Auckland. I will make sure I pass on your lovely comments to all of our ambassadors as it serves as encouragement.

Thank you once again for sharing your experience and all of the support and I hope to welcome you back again soon.

Kind regards,

Dakotah Bishop
Front Office Manager

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