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All reviews duchess suite refreshing tea newly refurbished hotel luxury boutique hotel wall paper a superior king room queen street beautiful hotel outstanding staff loading zone macaroons complimentary upgrade turn down service concierge staff high tea breakfast staff central business district
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Reviewed 11 November 2018

I can not fault this gorgeous Hotel. We stayed in a superior king room, just perfect. Service was 10/10, the staff are the right amount of attentive. My only mistake was booking a mid-morning flight so I couldn't stay in the beautiful bed for long (what sort of beds are those?). I've already booked my next stay and I can't wait.

Room tip: I could sit all day in the lush pink swivel chairs. Worth a superior king!
Date of stay: November 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Paula A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendes_Carol, Front Office Manager at Hotel Grand Windsor, responded to this reviewResponded 3 weeks ago

Dear Paula,
We're also very sorry you couldn't stay longer!
Thank you for your kind words. Our beds are actually a standard model for Sofitel across the world (it's called Sofitel My Bed) and we're so glad to hear they also made an impression on you, we really love them!

Hope to welcome you again sometime soon.

Best regards,
Carol Mendes
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2018 via mobile

What is not to like about this hotel?
Great lo action, great facilities, great restaurant, great rooms. If I was really trying to pick a hole the parking bay at the front of the restaurant is always busy with taxis so it takes a moment to get the valet, but honestly that isn't really an inconvenience and everything about the hotel is great.

Date of stay: October 2018
Trip type: Travelled on business
Thank ScottH4910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendes_Carol, Front Office Manager at Hotel Grand Windsor, responded to this reviewResponded 3 weeks ago

Dear Scott,
Thank you so much!
We're really happy to hear from you and expecting to welcome you again soon.

Best regards,
Carol Mendes
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018

We were very well looked after, quite boutique, wonderful doorman which got the accommodation of to a good start. Rooms were high standard and very clean. We felt like an important guest and enjoyed every moment. And not expensive

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank JoyJ14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendes_Carol, Front Office Manager at Hotel Grand Windsor, responded to this reviewResponded 9 November 2018

Dear Joy,
Thank you for your comments, we hope to have you staying with us again soon.

Best regards,
Carol Mendes
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018 via mobile

Fabulous service, amazing staff, great location, very clean and well maintained rooms. The only draw back was absolutely no view from the hotel room window. Made the room a bit gloomy. Food in the restaurant was lovely but we found they had a very limited menu for lunch and dinner that don’t meet our needs meaning we didn’t eat there every night. They did pack an amazing takeaway breakfast when we had an early tour booked. It saved the day. Would stay again

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank Culture47502108631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendes_Carol, Front Office Manager at Hotel Grand Windsor, responded to this reviewResponded 9 November 2018

Dear Culture,
We thank you for the time on coming and leaving us your feedback.
And yes, being in the middle of the biggest street in Auckland has the advantage of location but also means we're surrounded by big buildings so the view can be quite urban.
We hope to welcome you again soon.

Best regards,
Carol Mendes
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018 via mobile

We stayed at the Grand Windsor after 3 weeks of roadtripping through the country. We loved the luxurious atmosphere and interior and employees were amazingly friendly! Of course the (free!) jacuzzi was a real treat together with the soft bed made our stay fantastic! We will surely stay here again when we'll be in town!

Date of stay: November 2018
Trip type: Travelled with friends
1  Thank Passenger26818287129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendes_Carol, Front Office Manager at Hotel Grand Windsor, responded to this reviewResponded 9 November 2018

Dear Passenger,
Great to hear you enjoy our atmosphere as much as we do.
We hope to see you both again soon.

Best regards,
Carol Mendes
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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