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“Attention to little things would've made it great”
Review of SKYCITY Hotel

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SKYCITY Hotel
Ranked #11 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
Sydney, Australia
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Attention to little things would've made it great”
Reviewed 12 April 2012

We have just returned from a brief trip to New Zealand, during which we stayed 5 nights at the Skycity Hotel. The hotel is centrally located, right next to the Sky Tower. It is about 200m from Queen Street - the main shopping area - and about 10 minute walk to the Viaduct Harbour and Britomart - a new shopping and entertainment development and a transport hub. While we had a rental vehicle, we seldom used it in the city as most attractions of interest to us were within a walking distance. The hotel offers a free shuttle service to the Maritime Museum (on the harbour), several hotels and Auckland Museum. The shuttle departs from the hotel every 45 minutes - ask the Concierge for a copy of the timetable. The hotel itself is modern and clean. Free wireless internet is available in the lobby and there is a free iPad available to hotel guests. Our room was very spacious, with two double beds and a sofa and quite a large bathroom. Despite hotel's very central location our room was really quiet. The beds were very comfortable and offered a good night sleep. Overall the room was reasonably clean, but during our stay its servicing fell short of the standard of other similar hotels. Nothing seems to be replenished - we used the milk to make coffee on our second day and never got another one. Similarly, the empty bottle of shampoo was never replaced (thankfully, we always carry our own toiletries). I don't think our bed linen was changed once in 5 days. The bath towels were not exactly white and had various stains on them. The iron in the wardrobe should have been replaced or repaired as it had a frayed cable, unsafe to use. Unlike room service, reception staff were efficient and helpful. Overall, it was a pleasant stay, but it would have been great if there was more attention to detail. TIP: Valet parking costs NZ$30 per day and you can get in and out as many times as you want. Alternatively, if you only use your car once a day, at the hotel reception 'exchange' the parking ticket you pick up when you enter the parking under the hotel for a pre-paid one. It will cost you NZ$20 (for one exit from the car park), as opposed to NZ$40 you would normally pay.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Saltywords
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Manager at SKYCITY Hotel, responded to this review, 14 April 2012
Dear ‘Saultywords’

Thank you for your recent review on TripAdvisor.

I enjoyed reading your detailed review of our property and I am sure other travellers would appreciate it too.

Auckland has plenty on offer and with SKYCITY being in the city centre near most tourist attractions it makes it easer. Not to mention the free SKYCITY shuttle bus that goes through the main city attractions.

I agree that the little details make all the difference between a pleasant stay and an excellent one. Here at SKYCITY we always strive for excellence so I thank you for letting me know where we fell short. We will be working with the team in ensuring these are remedied promptly.

We look forward to welcome you back at SKYCITY Hotel on your next trip to Auckland.

Please do not hesitate to contact us if we can be of assistance or help you with your next booking.

Kind Regards

Admir Mullaaliu | admir.mullaaliu@skycity.co.nz
Hotel Operations Manager | SKYCITY Hotel
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Auckland, New Zealand
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 April 2012

Thought the service was excellent, room service, and concierge and reception all excellent. The room was pretty standard but clean and the buffet breakfast was great.

  • Stayed May 2011, travelled as a couple
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Helpful?
Thank Tarlah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Manager at SKYCITY Hotel, responded to this review, 14 April 2012
Dear ‘Tarlah’

Thank you for your recent review on TripAdvisor.

We take pride in delivering excellent customer service to our guests and I am pleased our team exceeded your expectations.

We look forward to welcome you back soon and would invite you to select a Premium Suite on your next stay as I am certain you will enjoy the extras above the standard room.

Kind Regards

Admir Mullaaliu | admir.mullaaliu@skycity.co.nz
Hotel Operations Manager | SKYCITY Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 April 2012

My wife and I had a very enjoyable stay. The front desk and concierge team were all very friendly and professional on check in. Our room was a King Suite and was very well appointed. Looks like it was refurbished quite recently. The gym (across the walkway at the Sky Grand Hotel) was excellent and included a 20m lap pool. We thoroughly enjoyed our stay and look forward to returning soon.

  • Stayed April 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenThornton113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Manager at SKYCITY Hotel, responded to this review, 12 April 2013
Dear valued guest,
Thank you for your recommendation of SKYCITY Hotel on TripAdvisor. I appreciate you taking the time.Should you return to Auckland City our team will be delighted to welcome you back to SKYCITY Hotel.
Best wishes
Admir Mullaaliu
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nikkg
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 April 2012

Our King-size bed deluxe room had a nice view and was HUGE. It was a comfy bed and had a great bathroom with tub and shower separate. We were on our anniversary trip and got complimentary chocolates which was a nice touch. Definitely would stay here again because it was right in the city-center and there were good restaurants within and around the hotel. Only problem we had was the concierge booked us a shuttle to the airport and the shuttle driver charged us 10 dollars more than we were told. We let the hotel know the issue and they promised to resolve it.

  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank nikkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Manager at SKYCITY Hotel, responded to this review, 14 April 2012
Dear ‘nikkg’

Thank you for your recommendation on TripAdvisor. We appreciate it and we will continue to deliver excellent service.

The team looks forward to welcome you back soon.

Kind Regards

Admir Mullaaliu | admir.mullaaliu@skycity.co.nz
Hotel Operations Manager | SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 April 2012

I has a whirlwind trip to Auckland for business last month (Mar 12) and only stayed for one night so am basing my review on a very short stay. I was met at the door by a staff member who assisted me while I checked in and made sure that I was served in a timely manner. The room was very nice and clean my only disappointment was that it overlooked the base of Sky City Tower, however since I wasn't there long it wasn't a major issue.

Location is very good close to the central of Auckland and within walking distance of the waterfront and reasonable close to all public transport.

A comment I will make is that the cost of a cab from the Airport is quite expensive so anyone on a limited budget should look into the bus or train as it will probably prove quite a saving.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Koleenos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKYCITY H, Manager at SKYCITY Hotel, responded to this review, 13 April 2012
Dear ‘Andy P’

Thank you for your recent TripAdvisor review. I was pleased to read our staff provided you with outstanding service which made your stay wonderful.

Andy, I look forward to welcome you back at SKYCITY Hotel soon and continue to exceed to your expectations.

Kind Regards

Admir Mullaaliu | admir.mullaaliu@skycity.co.nz
Hotel Operations Manager | SKYCITY Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SKYCITY Hotel

Property: SKYCITY Hotel
Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Auckland
#7 Romantic Hotel in Auckland
#10 Luxury Hotel in Auckland
#11 Family Hotel in Auckland
#14 Business Hotel in Auckland
Price range (per night): $187 - $421
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, Booking.com, TripOnline SA and HotelQuickly so you can book your SKYCITY Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
SKYCITY Hotel Auckland, New Zealand

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