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“Two night business trip”
Review of Emerald Hotel

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Emerald Hotel
Ranked #15 of 26 Hotels in Gisborne
Reviewed 4 September 2017 via mobile

Stayed for two nights. Staff very courteous and accomodating. Meals were very nice, although serve was slow for what was a quiet night for one of the nights. Clean rooms and well presented. Good location for my needs and close to CBD.

Stayed: September 2017, travelled on business
Thank lindsaydjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 284 reviews

Reviewed 28 August 2017 via mobile

Stayed for work. Great.customer service on checking in, really good meal again with great room service.
Why the 2 star rating, well firstly room was clean, but coffee cups were dirty. The noise from outside was terrible, and did not make for a good night's sleep. And floor tiles in bathroom were extremely slippery with a little moisture on them, to the point of me falling heavily.

Stayed: August 2017, travelled on business
Thank Warwick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

Well located for a stroll around Gisborne. Parking is good. Free Wi-Fi. Corridors are long but this is primarily due to the way th ehotel is constructed around the central courtyard.
Staff and friendly. Rooms are large and comfortable. Breakfast in the restaurant is very adequate and good value. Will stay again.

Room Tip: Rooms on the River side are quieter
See more room tips
  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Rex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2017 via mobile

We arrived here in the midst of two Govt ministers vehicles.
The rooms are spacious warm, well appointed and clean.
The establishment has a bar and a restaurant. The food was excellent.
Probably the best Beef Wellington I've ever had.

Stayed: July 2017, travelled on business
Thank nigeltrewhitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2017

THE GOOD:
My wife and I and another couple stayed at this hotel mid-June. The location of the Hotel is well placed and central to most things-to-do in Gisborne. Get free parking but make sure you know how to park and reverse as the parking area is quite compact and not lots of space for maneuvers.

Both the rooms were quite spacious and well planned. We overlooked the river and that was a pleasant and relaxing view.

THE BAD:
The service rendered in the rooms were not up to standard for a Hotel of this nature.
A dirty face cloth was left in our room when it was cleaned before.
We stayed for 2 nights and not the towels or face cloths were replaced as we expected it to be.
Coffee cups and used spoon was just moved nicely in place without cleaning it.
There are no dish cloths available to wash own cups after use which means a face cloth had to be used.
Beds were made up halfheartedly
No extra bedding in room for cold winter night. There were some extra pillows
Went for breakfast the one morning and elected the buffet breakfast which at best was very average. Maybe their A-la-cart breakfast menu items will be better but will not recommend the buffet at $22 each.

Will not book here again unless I cannot find accommodation at our usual spots.

Stayed: June 2017
Thank C-S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emerald Hotel

Address: 13 Gladstone Road | PO Box 2143, Gisborne 4010, New Zealand
Region: New Zealand > North Island > Gisborne Region > Gisborne
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Gisborne
#8 Luxury Hotel in Gisborne
Price Range: $145 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Emerald Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
In the heart of beautiful sunny Gisborne you'll find the very welcoming Emerald Hotel & Conference Centre. It's a hotel that offers all the benefits of boutique accommodation right in the midst of the city centre, and is the Gisborne's first fully-integrated hotel and conference facility. Spacious rooms overlook stunning vistas across the inner harbour through to the historic Kaiti Hill, to the surrounding hills, across beautiful rivers and, from the executive apartments, out to Young Nick's Head. It's the perfect place to host conferences, meetings, weddings and gatherings. As a full service hotel guests don't even need to leave the hotel for anything, although it is close to other cafes, restaurants, shops and city attractions. ... more   less 
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Also Known As:
Emerald Hotel Gisborne

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