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“Dinner iut”

Shani's Family Eatery and Bar
Ranked #33 of 209 Restaurants in Napier
Price range: US$7 - US$24
Description: Welcome to Shani's Family Eatery and Bar! We are a owner operated business with a passion for food. Family Orientated with a dedicated kids room to give parents an opportunity for a peaceful outing. We pride ourselves in producing succulent steaks and juicy ribs, but haven't forgotten about you vegetarians with some delicious options for you as well!
Restaurant details
Description: Welcome to Shani's Family Eatery and Bar! We are a owner operated business with a passion for food. Family Orientated with a dedicated kids room to give parents an opportunity for a peaceful outing. We pride ourselves in producing succulent steaks and juicy ribs, but haven't forgotten about you vegetarians with some delicious options for you as well!
Reviewed 6 September 2017 via mobile

A group of 7 adults and 2 children dined in here on a Tuesday night and I have to say it was amazing! The food was wonderful and very generous and the service was impeccable! Highly recommend for families as there is a room set up for kids, which meant us adults were able to enjoy our food while the kids played. Absolutely fantastic and could not recommend enough! Will be back!

Thank Willow T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (48)
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2 - 6 of 48 reviews

Reviewed 21 August 2017 via mobile

Arrived at restaurant at 4.50pm without a booking, at this time the restaurant was open (according to their website) but there were no other customers at all. Asked for a table for four and staff member looked blankly around the room as if all tables were currently full of patrons eating, eventually we were shown to a table so far so good. After looking through the menus our order was taken, not once but three times by the same member of staff. Food and drinks came out and part of the order wasn't brought out and had to go to counter to ask for it. Dishes were cleared and we were asked if they could bring out the kids ice creams as part of the children's menu but as the staff member was walking away we had to ask if we could order desserts. Order was taken and then when brought out the order wasn't what was taken but by that point didn't want to argue the point.

The food and venue can't be faulted but the staff need some more training on what the menu contains and how to take an order correctly. Good on ya the kitchen staff food was fantastic:)

Thank Magictorchnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shani E, Manager at Shani's Family Eatery and Bar, responded to this reviewResponded 23 August 2017

Hi Magictorchnz,
Thank you very much for your feedback. My apologies for the disappointing service, the girl who took your orders is currently in training, and actually wasn't supposed to be anywhere near your table taking orders. This was missed by management, and by the time it was noticed the damage was done. We're glad you enjoyed the food and can guarantee that your next visit will be met with the high quality service we are known for.
Thanks again for the feedback, we will use it to improve our service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile

Dont go here they will not serve you nor give you a meal when you want one.
Very disappointed. Wanted a meal at 8pm for one and they couldnt even do that with plenty of tables and a reasonable quantity of people around. Chef could not be bothered. Do not go there!!

Thank bennydajeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2017

We came here for a family members 80th birthday party and had the full use of the second floor dining room including the bar. The staff were so friendly and despite the fact that there were 50 of us and we had opted for the full menu, the food was delivered quickly and was delicious and hot. They were very accommodating with plates and forks for the cake as well. Would recommend this place to anyone wanting to host a big group or just for a cosy lunch or dinner. Great food and service.

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Thank Rachmc73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2017

I attended this eatery with 10 other friends for my birthday on 3rd August. The atmosphere was warm & inviting. The eatery is very cosy. Each had a different meal but I just had to have the all you can eat ribs. Well i couldnt finish the first sitting but the ribs were simply mouthwatering. Everyone else said that they thoroughly enjoyed their meal. Staff were great. I would definitely return & 100% recommend

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Thank kalboHastings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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