Booked here with a family of 5. Was presented with a room with four beds and a broken sofa bed. There was no bedding for the fifth person, crockery chipped and damaged and not even enough plates for everyone. Hot springs are less than hot and poorly maintained. Bathroom had remnants of past guests in empty soap sachets in shower. Reception closed and had to deal with owner from his front door and everything seemed like a hassle. This place has so much potential, but the combination of allowing residents to stay here and the lack of care from the owners / cleaners meant that we felt dirty and uncomfortable from the moment we arrived. The only redeeming feature is the location. All in all, a stay on a park bench would have been more sanitary and we wouldn't recommend it to anyone.
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- Also Known As:
- Utuhina Hot Springs Hotel Rotorua