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“As basic as it comes”

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SilverOaks Resort Heritage
Ranked #90 of 92 Hotels in Rotorua
Reviewed 9 July 2017

Nothing whatsoever to recommend this establishment over the plethora of motels and hotels on Fenton Street. We simply chose it as being cheaper than most, and having one unit available for the night of Saturday 8th July 2017 - nephew's 21st birthday.

We checked in mid-afternoon that day, and found that there weren't enough towels, so requested one - we had to remind the owner again, then went out to the party. On our return two towels had appeared, so we were all set for the following morning.

The bathroom was very "sad" with cracked skirting and wallpaper, a loose toilet seat, BUT a lovely hot shower with great pressure.

We would never go back - it served its purpose, but left us underwhelmed.

Room Tip: #24 was upstairs and the back of the complex, so nice and quiet, but obviously would not suit anyone...
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  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank Tidy-Tony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 369 reviews

Reviewed 22 June 2017 via mobile

I booked accommodation here directly with SilverOaks Heritage back in January for the beginning of June and ended up cancelling the booking a couple of days later (still January) which I have proof of. Only to now find that they have taken the payment out of my account. They advised that i had not cancelled within the timeframe for there cancellation policy (24hrs)... I have them 5 months notice of cancellation. I have made several attempts at contacting them and have been hung up on, had no reply to my emails. Disgusting treatment. Avoid these con artists, they will rip you off!!!

Stayed: January 2017, travelled solo
10  Thank 463jean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2017 via mobile

Manager Hone (John) Chetty was very accommodating and a very pleasant man. He even greeted me in Māori and asked how I was in Te Reo Māori and he's Indian. That blew me away. Thank you Hone for being open and learning our native tongue of Aotearoa and an official language to this whenua.
Our room was lovely and warm he had turned heaters on as we arrived late. It had all cooking amenities. The room was clean. Beds were comfortable and clean. Overall it was a great couple of nights. I will definitely be going back.

Stayed: June 2017, travelled with family
1  Thank Lee Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2017

We had checked into the hotel for 3 nights over Queens Birthday weekend. After an hour we checked out, the hotel was awful.

The room was terrible, it was in a very poor state, the carpet was filthy with stains on it, the curtains were hanging off their rails and were mouldy. The windows were wide open when we checked in to hide the musty, stale smell.

The furniture was in a very poor state and was old and tired and just didn't look clean. The plug socket that the alarm clock was plugged into was black and the plastic cracked and missing. The paint/wallpaper in the bathroom was peeling. The whole room just felt dirty, to the point that I didn't even want to sit on the bed. Inside the wardrobe was also dirty and had cobwebs. There were ants climbing up the walls near the door and also when we opened the fridge door there were ants that came out from the side of the fridge.

We were staying in Rotorua with friends for the weekend to celebrate my husband's 40th and after half an hour of being in the room decided that we couldn't stay. We'd closed the windows as it was cold and because the room was musty my husband started to get all stuffy and his breathing was laboured due to asthma. Not the fun start to the weekend we expected.

We went online and found another motel up the street, after going to look at that room we decided to move and it was the best decision we made.

I would never recommend this hotel to anyone. It should not be allowed to remain open, it is horrendous.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
6  Thank jamiejoannep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2017

Stayed a couple of nights. Room was quite run down. Looks like the walls were painted, but bathroom window couldn't close which let cold air in, carpet was worn, cabinets were water damaged and moldy and TV reception wouldn't work unless the plug was sitting perfectly in the wall point. Carpet was dusty and found bits of rubbish under the bed. Wi-fi was included. Continental Breakfast was cereals, toast and tea/coffee.

Stayed: May 2017, travelled with family
4  Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Spa Hotel in Rotorua
Price Range: $100 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
Official Description (provided by the hotel):
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage

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