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“Worst service I've ever received from a motel or hotel”

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SilverOaks Resort Heritage
Ranked #90 of 92 Hotels in Rotorua
Reviewed 9 September 2017

Terrible service. Total rip off merchants. We booked 3 nights but when we arrived discovered the swimming pool, spa, and Sky TV were all out of order. We were told the wi-fi was still good but it didn't work either. The room was very basic and not well maintained, the underside of the bedspread was filthy and stained and bed itself was incredibly uncomfortable. We checked out after the first night but they had already charged us for the 3 nights. We were promised on 3 different occassions that a manager would contact us about our request that the 2 nights we didn't stay be refunded but they never did. Appalling! I can't even rate it low enough.

Room Tip: Don't stay here.
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  • Stayed: August 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
7  Thank travell4work
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 369 reviews

Reviewed 11 July 2017 via mobile

I was there for one day trip on the way to taupo and had to stay there .awesome place awesome place to stay where you can cook urself and a nice stay free wifi but slow .altogether not too bad .Receptionist was beautiful and friendly.definitely will visit next time and stay longer.

Stayed: July 2017
Thank gyaneshwor1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

The photos on the website are not reflective of the place. The room we stayed in was old and tired. There were no curtains over the glass door and the curtains over the window were so thin that it was like daytime for the beds in the lounge. The beds were so old that you virtually touched the floor. We had booked for 2 nights but after one night left to find a better place to stay. I would not recommend this place. The sign out the front may look good but that's where it finishes.

Stayed: July 2017, travelled with family
5  Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2017

Nothing whatsoever to recommend this establishment over the plethora of motels and hotels on Fenton Street. We simply chose it as being cheaper than most, and having one unit available for the night of Saturday 8th July 2017 - nephew's 21st birthday.

We checked in mid-afternoon that day, and found that there weren't enough towels, so requested one - we had to remind the owner again, then went out to the party. On our return two towels had appeared, so we were all set for the following morning.

The bathroom was very "sad" with cracked skirting and wallpaper, a loose toilet seat, BUT a lovely hot shower with great pressure.

We would never go back - it served its purpose, but left us underwhelmed.

Room Tip: #24 was upstairs and the back of the complex, so nice and quiet, but obviously would not suit anyone...
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  • Stayed: July 2017, travelled with family
    • Location
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    • Service
3  Thank Tidy-Tony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2017 via mobile

I booked accommodation here directly with SilverOaks Heritage back in January for the beginning of June and ended up cancelling the booking a couple of days later (still January) which I have proof of. Only to now find that they have taken the payment out of my account. They advised that i had not cancelled within the timeframe for there cancellation policy (24hrs)... I have them 5 months notice of cancellation. I have made several attempts at contacting them and have been hung up on, had no reply to my emails. Disgusting treatment. Avoid these con artists, they will rip you off!!!

Stayed: January 2017, travelled solo
10  Thank 463jean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Spa Hotel in Rotorua
Price Range: $156 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
Official Description (provided by the hotel):
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage

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