Terrible service. Total rip off merchants. We booked 3 nights but when we arrived discovered the swimming pool, spa, and Sky TV were all out of order. We were told the wi-fi was still good but it didn't work either. The room was very basic and not well maintained, the underside of the bedspread was filthy and stained and bed itself was incredibly uncomfortable. We checked out after the first night but they had already charged us for the 3 nights. We were promised on 3 different occassions that a manager would contact us about our request that the 2 nights we didn't stay be refunded but they never did. Appalling! I can't even rate it low enough.
- Official Description (provided by the hotel):
- Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more less
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- Also Known As:
- Silveroaks Resort Heritage Hotel Rotorua
- Quality Inn Rotorua
- Quality Hotel Heritage