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All reviews welcome basket heat pump great place to stay free wifi the sofa bed on arrival fresh milk sky tv fenton street heated swimming pool would definitely stay here again local attractions excellent motel air conditioning enjoyed our stay excellent stay two nights
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Reviewed 25 February 2016

My boyfriend and I stayed here for 1 night during our north island road trip & it was perfect.

We arrived before check-in (12pm) but were allowed to check in anyway and drop our bags before heading out exploring, which was ace. The room was enormous, a separate living area, bedroom and bathroom. The bathroom was huge with a luxurious spa-tub. We were also provided with a small welcome parcel- some snacks and a small tub of fresh milk - very welcome after being used to the capsuled stuff!

The wifi is minimal - only 500mb permitted per device, which isn't too much, especially when trying to book car hire for the south island etc! However it was free of charge & if you're here to surf the web, your priorities are all wrong! It's a beautiful area - go explore!

My boyfriend was particularly unwell with a nasty cold that evening so i opted to stay on the sofabed in order to let him sleep without much disturbance. However, I wouldn't recommend intending to sleep on the sofa bed! Very uncomfortable, but I have yet to find a comfortable sofa bed & it was only for one night!

Would absolutely stay here again.

  • Stayed: February 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Tamsin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnold K, Owner at Emerald Spa Motor Inn, responded to this reviewResponded 26 February 2016

Thank you for taking the time to review Emerald Spa Motor Inn. We have just upgraded our WiFi and we do offer as much free as you require. The sofabeds are never comfortable anywhere we have stayed but are there primarily for children. We hope your boyfriend is feeling better and look forward to hosting you again some time.

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Reviewed 19 February 2016 via mobile

This motel is at the stinky end of town. Looking past that. The staff were all very friendly and helpful, including cleaning staff. Did have some troubles with the free wi fi to start with. They got the Internet man in to fix. Rooms very clean, bed comfortable, spa in room was huge. Pool clean and well maintained.

Stayed: February 2016, travelled as a couple
Thank Tavis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this reviewResponded 21 February 2016

Thank you for taking the time to review us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2016 via mobile

Satisfied with this accommodation for the money, about NZ$140. Good aircon, nice spa pool. But unhappy that the shower went cold when I was in it, and wifi was nothing short of hopeless. Bed comfortable though, as was room. Well located on Fenton Road with 10 minute walk into Rotorua town centre and all the restaurants/bars

Stayed: February 2016, travelled as a couple
Thank MaryBarryJackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnold K, Owner at Emerald Spa Motor Inn, responded to this reviewResponded 26 February 2016

Thank you for taking the time to review Emerald Spa Motor Inn. We accept that we have had some issues with our WiFi and the hot water. We have just had our internet guru replace the system and it is now working better than ever. The sulphur gas here in Rotorua causes serious damage to all wiring and it slowly caused the WiFi to deteriorate. The hot water issue has now been resolved and we apologise that this caused you discomfort during your stay. We hope to host you again sometime.

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Reviewed 12 February 2016 via mobile

We stayed here for two nights on our driving tour around the north island and found it to be perfect for what we needed! Spacious room, functional and comfortable! We didn't realise the 'spa' theme in Rotorua until we got there. The rooms here have HUGE spa's, more the comfortable for two people!! The location was good too - close to the end of town where all the tourist attractions are and a short drive from the restaurants. We even got some discount vouchers from the front desk for our Maori experience and geothermal walks!
Of course all this is all relative to prove and we found Emerald Spa to be excellent value for money. Will stay there again!

Stayed: January 2016, travelled as a couple
Thank HTGTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnold K, Owner at Emerald Spa Motor Inn, responded to this reviewResponded 26 February 2016

Thank you for taking the time to review your stay here at Emerald Spa Motor Inn. We hope to host you again when you return to Rotorua.

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Reviewed 4 February 2016

Beds are very nice except for the secret bed folded up as a sofa. It's satisfactory but you can feel the wires below as you lie down on the mattress.
There's a very small but very nice kitchen in the room with an induction cooktop! Kitchen utensils conveniently (and very neatly arranged!) placed.

Stayed: February 2016
Thank Rachael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnold K, Owner at Emerald Spa Motor Inn, responded to this reviewResponded 26 February 2016

Thank you for your response of Emerald Spa Motor Inn. We accept the sofa beds are not the most comfortable but as yet we have found no real alternative. They really are only for children. We look forward to hosting you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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