I booked directly thru their website - and then added some upgrades - bubbles and bath bomb on arrival, as well as the romantic package too which included late checkout. I received confirmation of room & additional upgrades.
However, on check - in, nothing was said re additional upgrades. I mentioned it and was told oh yes, I can see elsewhere on the screen. Bubbles got delivered about 10 minutes later cold and gentleman didn't apologise and just dropped them on the counter. Dinner was fantastic as was the services too (same goes for breakfast the following morning) Romantic package included bubbles with dinner we asked to swap for wine instead. We were told no problem. Next morning we get a call at 11.10 saying we should have checked out at 11. We rushed and left the room early. At checkout the young man agreed that we indeed had a 12 o'clock. No apology. I was then charged for the wine which I was told was ok to swap out for the bubbles and it took alot of explaining to get reimbursed. All in all the reception let down what was otherwise was an enjoyable stay. Cold bubbles, no late checkout disappointing for a surprise weekend for my husband for his birthdayMore
- Free Wifi
- Room Service