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Reviews (523)
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All reviewste papagreat locationmichael fowler centrewakefield stshower curtaincentral locationfresh milkrubbish truckstriple roomcar parkthe hotel is cleanattending a conferenceacross the roadbreakfast was includedeating placescuba mallbed was comfortable
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Reviewed 17 May 2017

across the road from the Michael Fowler Centre in Wakefield St so very conveniently situated for conferences, shopping, short walk to Te Papa, and in mid-price range. Very helpful staff and quiet at night

  • Stayed: April 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank zbmcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this reviewResponded 19 May 2017

Thanks for your feedback, we appreciate it! It will help others to choose our hotel when next in Wellington.

Regards,

Julie Wilcock - GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2017

The hotel has a very 80's look to it, the decor is quite tired, however everything worked as it should. Check in was efficient and helpful. I was there for a seminar and they allowed me to check in early which was appreciated. My room was a good size with a comfortable bed and very quiet which I appreciated, it was at the back of the hotel so ask for one of these if you are a light sleeper. My bed was comfortable, the only place to watch tv is from your bed however. Towels and usual toiletries were good, tea and coffee was available in room.
The onsite restaurant's menu was limited however well priced and of good quality, the flat whites were great.
My only real complaint was the smell in the bathroom which appeared to be coming from a drain , eau de piss is never nice and when it was concentrated as the smell was in the morning well it was like a tomcat and let loose...
Cleanliness was average, the hotel staff need to pay attention to the ducts in the bathroom , covered in dust, the bathroom tap leaked and there were dust traps allover that had not been cleaned recently, a two minute job to go over the tops of doors, cupboards mirrors etc. Surfaces that could be seen were clean. I would stay again with the provisio that the bathrooms were not smelly.

Room Tip: The back rooms will be quieter.
  • Stayed: May 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank 1Paulo63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this reviewResponded 10 May 2017

Thank you for your positive feedback about the staff, your room and the flat whites at the hotel. We were disappointed to read your negative comments about the bathroom, we are sorry that your stay was not as it should have been. We pride ourselves on the standard of cleanliness at West Plaza Hotel and, as you can see from the many positive reviews, we have a very high standard. Your feedback has been passed directly onto the housekeeping team to investigate further. We appreciate your comments as they help us to improve. If you would like to discuss any of these matters further please do contact the hotel directly.

Thanks again,

Julie Wilcock - GM

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Reviewed 3 May 2017

This centrally located hotel is clean and modern with friendly staff and large rooms. TV's and tea and coffee making facilities are in the rooms. The staff kept our bags behind as we explored Wellington on the last day. I don't have anything to fault.

  • Stayed: April 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Hazza656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this reviewResponded 4 May 2017

Thanks for your feedback. It is always so good to hear when guest have enjoyed their stay with us. We appreciate your positive comments about the location, the friendly staff and the large rooms and hope to see you again in the future.

Regards,

Julie Wilcock - GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2017

Stayed one night en route to Picton. Found the room very comfortable and clean, had an opening window for fresh air which is a bonus in city hotels. Great location, staff very pleasant and helpful and I guess living outside of the USA I am used to having two taps haha, that comment gave me the best laugh of the day!! Great value for money and would certainly recommend to others.

Room Tip: Rear room could possibly be quieter at night
  • Stayed: April 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this reviewResponded 4 May 2017

Thanks for your feedback. It was great to hear that you enjoyed your stay and that the staff were pleasant and helpful, also that your room was comfortable and clean. We are a mid-range value for money accommodation option with an excellent location in the heart of Wellington. We appreciate your comments they will help others to choose our hotel when next in Wellington. Thanks again for your positive review.

Regards,

Julie Wilcock - GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2017

The hotel is very old. We stayed three to catch the Ferry to Picton. The rooms are small and no Air-condition. It was a hot day and they got us 2 fans that did not do anything.
The shower is very old and the sink has two faucets one for cold and one for hot. How do get the right temperature not to burn your hands ?
The Location is good. 10 min to the ferry and in downtown Wellington.

Room Tip: NO AC for the summer.
  • Stayed: March 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank harry t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this reviewResponded 2 May 2017

Thanks for your feedback, we are a mid-range value for money accommodation option with an excellent location. We appreciate your comments, they help us to make improvements.

Regards,

Julie Wilcock - GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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