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Reviews (1,681)
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All reviewsthe club loungechameleon restaurantpre dinner drinksbooked a club roomconcierge staffhigh teawake up callan upgradenew zealandcable carharbour viewpillow menua bit tiredvalet parkingbed was very comfortablelocation is excellentthe heart of the city
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Reviewed 10 July 2018

Travelled from Auckland to Wellington via train for a birthday experience (55 years young!). Collected from the rail station via Corporate cab and taken through the rugby crowds to pull up outside this magnificent hotel. Concierge and Reception staff could not have been more helpful, arranging check in, bags to room etc with no fuss whatsoever. Room was an absolute delight, ample space, an enormous king sized bed and a spa in the bathroom!

Dinner reservation had been made at check in so to cruise downstairs and be seated within 2 minutes of arriving at the restaurant door was incredibly efficient. Dinner menu had great variety and the dishes that we selected (and shared) were of exceptional quality.

After a very pleasant and comfortable nights rest we went down for breakfast and were seated immediately. The buffet selection (both hot and cold) were of great quality and could not be faulted and certainly excellent value.

When it was sadly time to depart the hotel car was ready, bags loaded and we set off for the airport, stopping off (in the traffic) to watch the whale in the harbour.

Overall an exceptional stay in a quality, well run hotel. Thanks to the management and staff for making it so memorable. Highly recommended and would certainly stay again

Room Tip: Select a spa room
  • Stayed: July 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Rob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICW1, Admin at InterContinental Wellington, responded to this reviewResponded 11 July 2018

Dear Rob,

Thank you for your lovely feedback.

The team and I appreciate you choosing to stay with us to celebrate your birthday.
Thank you so much for taking the time to share your experience.
We strive to make each stay as pleasant and comfortable as possible.
A positive guest experience is something our staff takes great pride in, so we value your feedback.
We hope you will visit us again.

Warm regards,

InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile

Outside boutique or super luxury hotels, not much separates them but this: service. The InterContinental offers superb service by a well-trained, friendly staff, from the doorman in top hat all the way through. It’s a nice accommodation as well, and fabulously located near the Queen’s Wharf and other attractions. We loved it!

Stayed: July 2018, travelled with family
Thank Beth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICW1, Admin at InterContinental Wellington, responded to this reviewResponded 10 July 2018

Dear Beth,

Thank you for your kind review.

The team and I appreciate you choosing to stay with us during your recent visit to Wellington. I have read your comment and I am delighted you enjoyed the superb service provided by the friendly staff.
Please know that your feedback is extremely valuable to us.
We use feedback such as yours, to continuously make changes to improve our guest experience.
We hope that you will give us the opportunity to serve you again in the future.

Warm regards,

InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2018

The staff were all very friendly and accommodating and the superior room that we got were a decent size with nice bathrooms and recently refurbished. My husband and son had breakfast downstairs in the Chameleon which they enjoyed. I also went to their gym which was a bit old and dated but I saw a sign that said they will be closed in mid July for refurbishment.

Stayed: July 2018, travelled with family
Thank Annie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICW1, Admin at InterContinental Wellington, responded to this reviewResponded 6 July 2018

Dear Annie Y,

Thank you for your feedback.

I appreciate you choosing to stay with us during your recent visit to Wellington.
Thank you for taking the time to share your experience.
However, we apologize that your recent stay did not meet your expectations.
We appreciate your comments and will share these with our team so that we can continue to improve our services.
We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Sincerely,

InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018

This hotel looks like it has been recently refurbished - not for the first time as it has been here for many decades.
Check in was the best I have ever experienced anywhere. Super fast and efficient.
Our room was great - well appointed with a nice harbour view, and very comfortable.
I would have been happy to stay here for many more nights.

Room Tip: Go for an upper room with a view. They are more expensive, but well worth it.
  • Stayed: June 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Robin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICW1, Admin at InterContinental Wellington, responded to this reviewResponded 4 July 2018

Dear Robin P,

Thank you for your kind review.

I appreciate you choosing to stay with us very recently.
I am delighted to read you enjoyed your time here.
We strive to make each stay as pleasant and comfortable as possible.
A positive guest experience is something our staff takes great pride in.
We value your feedback and we hope you will visit us again very soon

Warm regards,

InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2018

This hotel serves the purpose of location and experience. I must say that I really enjoyed staying here for 2 nights; not only was it the hotel that the Indonesian President once stayed here, but it was because the hotel was comfortable to stay period. The rooms are clean, proper, and has a nice interior. The carpets are clean, and the room service was superb. I really want to share our experience with the Bellman who was from the US. A super friendly guy, and very helpful. My only regret was the lobby was rather small for an interContinental hotel, but it compensated for the lounge next to it. I would definitely come here again. My seal of approval.

  • Stayed: April 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank gayamax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICW1, Admin at InterContinental Wellington, responded to this reviewResponded 3 July 2018

Dear gayamax,

Thank you for your kind review.

The team and I appreciate you choosing to stay with us during your recent visit to Wellington.
Thank you for taking the time to share your experience.
We strive to make each stay as pleasant and comfortable as possible.
A positive guest experience is something our staff takes great pride in, so we value your feedback.
We value you as our guest and hope to accommodate you again in the near future.

Warm regards,

InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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