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All reviewshagley parkdouble treecity centrebotanical gardensnew zealandlovely hotelbeautiful parkduty managerpleasant walkbit datedbuffet breakfastlovely gardenhotel restaurantreception areavery pleasant stayfree shuttleroom was spacious
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Reviewed 18 July 2018

Very insensitive and incompetent service in this hotel. We have been harrassed. Nothing was in our expectations. We had a hope of this property. But we are very much disappointed. Nothing was done properly. Every time I requested something, the answer from the hotel staff was negative except one staff. Ms. Som is the very helpful. But not much stuff she could do.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank LAKHSMI3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, Owner at Chateau on the Park - Christchurch, a DoubleTree by Hilton, responded to this reviewResponded 27 July 2018

Dear LAKHSMI3,

Thank you for taking the time to post on TripAdvisor. I sincerely apologize that you encountered some inconsistencies whilst at the hotel and that your overall welcome experience did not meet with your expectation. I note that we have received your detailed comments via our internal guest feedback site.

Please be assured that your comments have been addressed with the hotel’s Operations Manager, reiterating the importance of accurateness and consistent levels of service to our valued guests.

LAKHSMI3, the team and I hope to have another opportunity to welcome you back on future stays to ensure next time we can “Make It Right” for you.

Kind regards,
David Wain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2018 via mobile

Overall great hotel. The location is awesome for a walk in the park or a quick taxi to the city. The rooms are a little old but clean and tidy. The grounds of the hotel are very nice would love to see them in Spring. Would stay again.

Stayed: July 2018, travelled as a couple
Thank BonnieJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Chateau on the Park - Christchurch, a DoubleTree by Hilton, responded to this reviewResponded 27 July 2018

Thank you BonnieJames for sharing a review of Chateau on the Park Christchurch a DoubleTree by Hilton on TripAdvisor following your recent stay. We are delighted to read your feedback and glad you enjoyed your time with us.

It was our pleasure to ensure that you had a great time whilst in Christchurch and we hope to see you back on future travels.

Regards,
David Wain

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Reviewed 10 July 2018 via mobile

Four of us arrived for lunch two of us had the scallops light lunch option the flavours were amazing the only complaint was they were just a bit to small in size. I had the pork belly and my husband had battered blue cod and it was fantastic plenty on the plate and the batter on the blue cod was light and delicious the service was excellent we had a lovely Asian lady who looked after our table and she was so much fun. On the whole was a truly amazing experience

Stayed: July 2018, travelled with friends
Thank marggeoff2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Chateau on the Park - Christchurch, a DoubleTree by Hilton, responded to this reviewResponded 27 July 2018

Dear marggeoff2015,

Thank you for choosing to dine at Chateau on the Park Christchurch a DoubleTree by Hilton. It is wonderful to read that you thoroughly enjoyed your lunch experience at the GCB restaurant.

We receive many positive comments about our amazing food quality, value for money and friendly service. You must also look out for our monthly seasonal ingredient specials and roast of the day options. The Chateau Club Sandwich and chef'a special chicken and coconut curry will not disappoint!

I do hope that we will see you back again shortly to indulge in some further exciting meal options.

Regards,
David Wain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018 via mobile

We had a nice stay, just a few hick ups, 1st when we went to check in at 3 like we were told, our room wasn’t ready & we had to go away for an hour, went down & dined for dinner, we both had the roast, was very nice BUT very small for the price but what really made our stay nice was the loverly lady that served us for breakfast the next morning as we had payed for breakfast with our room but it wasn’t noted down that we had, but Amanda Fisher made sure it worked out all good for us...Staff were excellent

Stayed: July 2018, travelled as a couple
Thank NorthStar782668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Chateau on the Park - Christchurch, a DoubleTree by Hilton, responded to this reviewResponded 27 July 2018

Dear Guest,

Thank you for choosing to stay with us at Chateau on the Park Christchurch a DoubleTree by Hilton. It is disappointing to read that you have mixed reviews from your recent time with us.

Firstly, please accept my apologies that your room was not ready upon arrival. We make every effort to have rooms available at the dedicated time and I am sorry we could not achieve this on your last stay.

I am delighted to receive feedback about our friendly team and in particular Amanda for ensuring your breakfast experience was exceptional.

Thank you again for taking the time to post and we shall look forward to having the opportunity of welcoming you back on a future visit to Christchurch.

Regards,
David Wain

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Reviewed 4 July 2018

Its an amazing hotel, it has a good view along with nice amenities. The hotels rooms are very good and spacious for families. The breakfast of hotel is also excellent. Also the sleep quality for hotel is very nice.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank BansalSagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Chateau on the Park - Christchurch, a DoubleTree by Hilton, responded to this reviewResponded 27 July 2018

Dear BansalSagar,

Thank you for choosing to stay at Chateau on the Park Christchurch a DoubleTree by Hilton. It is wonderful to read that you thoroughly enjoyed your stay with us, in particular our buffet breakfast.

We shall look forward to your next visit with us.

Regards,
David Wain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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