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Reviews (1,759)
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Reviewed 12 July 2018 via mobile

Such a lovely place to stay far enough out of the hustle and bustle of city rooms were excellent great view, easy to find easy to get into
Staff were extremely friendly highly recommend mulled wine

Stayed: July 2018, travelled as a couple
2  Thank Sporny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike-Garvey1, General Manager at Heritage Queenstown, responded to this reviewResponded 4 weeks ago

Good afternoon Sporny

Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. We are delighted to hear that you enjoyed your stay with us and that you enjoyed our mulled wine. I will pass on your kind words to our team.

I look forward to welcoming you back to the hotel in the near future.

Kind regards
Mike Garvey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

A lovely hotel just outside of the hustle and bustle of Queenstown town centre. We had a little hiccup with an upgrade that we were sold but wasn’t available the next day (long story). But the staff rectified the issue and our stay went largely without a hitch. The rooms are nicely appointed (we stayed in an Executive Deluxe Room). Our room had a view of the mountain/glimpse of the waterfall behind the hotel. The hotel is aptly named as it truly has a ‘Heritage’ feel to it without being tacky or too dated. All of the staff were friendly and well dressed. The restaurant offered lovely meals and a great buffet breakfast. Would stay here again.

Stayed: July 2018, travelled as a couple
Thank mail_jonosmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike-Garvey1, General Manager at Heritage Queenstown, responded to this reviewResponded 4 weeks ago

Good afternoon mail_jonosmith

Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is wonderful to hear that you enjoyed your stay with us. I do apologise for the hiccup with the upgrade of your room but i am pleased to hear this was resolved.
I will pass on your kind words to our team.

I look forward to welcoming you back to the hotel in the near future.

Kind regards
Mike Garvey

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Reviewed 10 July 2018 via mobile

Spent the weekend away with my sister's here, and had an enjoyable stay at the heritage.

The most comfortable bed, sauna fantastic, wonderful food with great vegetarian options if you ask, great customer service both reception and restaurant, free 2gb of Wi-Fi daily, free car parking (note it does get filled up quickly at night) there's a shuttle/bus stop right opposite the hotel. The only couple of downsides i could think of is that the place could do with new carpet to make the rooms less tired and the walls weren't very soundproof.

Stayed: July 2018, travelled with family
Thank Aur_Angelina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike-Garvey1, General Manager at Heritage Queenstown, responded to this reviewResponded 4 weeks ago

Good afternoon Aur_Angelina

Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is nice to hear that you enjoyed your stay with us. A revamp of the carpet is definitely something on our radar. I will pass on your kind words to our team.

I look forward to welcoming you back to the hotel in the near future.

Kind regards
Mike Garvey

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Reviewed 9 July 2018 via mobile

Great place to stay - awesome views, friendly staff - nicely positioned a small walk out of the Queenstown city - good sized rooms and good amenities. Would definitely stay there again on our next visit

Stayed: July 2018, travelled as a couple
Thank Mimzsters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike-Garvey1, General Manager at Heritage Queenstown, responded to this reviewResponded 4 weeks ago

Good afternoon Mimzsters

Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is nice to hear that you enjoyed your stay with us. I will pass on your kind words to our team,

I look forward to welcoming you back to the hotel in the near future.

Kind regards
Mike Garvey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2018 via mobile

Had a great stay especially after we upgraded our room to a lakeside suite. The staff were amazing and the breakfast buffet was great. The lady who seated us and the young lad who served our coffees were a delight. Check in/out was a breeze. The location was also pleasant. We walked to the city centre most days, but still far enough to be peaceful.

Thank You Heritage. We will definitely book with you again

Stayed: June 2018, travelled as a couple
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike-Garvey1, General Manager at Heritage Queenstown, responded to this reviewResponded 4 weeks ago

Good afternoon Sharon M

Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. It is wonderful to hear that you enjoyed your stay with us and that you were delighted by many aspects. I will pass on your kind words to our team.

I look forward to welcoming you back to the hotel in the near future.

Kind regards
Mike Garvey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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