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“Very Disappointed”

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Crowne Plaza Queenstown
Ranked #18 of 58 Hotels in Queenstown
Certificate of Excellence
GreenLeadersBronze level
Auckland, NZ
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Very Disappointed”
Reviewed 29 February 2012

Based on other reviews of this property I was quite disappointed at my stay here this month. The staff were all fine and welcoming, but we were given a room on the 4th floor and that is where our problems began. It was clear as soon as the elevators opened that someone had had an 'accident' in the hallway, and despite the best efforts of the cleaning staff to mask the disgusting smell, the odour extended all the way to our room which was approx 30 metres away. When I mentioned this to the reception staff, they simply shrugged their shoulders and laughed it off. As I was paying full price and a member of their Priority Privilege Club (which they pressured me into joining), I am not keen to return to this hotel. I have since been sent two feedback forms which have been submitted but as yet I have not received a response. For my next stay in Queenstown I will be looking at either the Heritage or Novotel where I have always had a superb stay and always for a cheaper nightly rate.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiweka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review, 6 March 2012
Dear Kiweka,

Thank you for your feedback regarding your stay with us.

We did unfortunately have some issues with another group of guests as you have mentioned and I sincerely apologise as the response from our team wasn’t as it should be. We took this matter very seriously as did our team and we will be ensuring follow up actions regarding our response to you are made immediately. We did receive your online questionnaire but unfortunately we have been unable to respond as you haven’t selected the tick box option for us to do this. Privacy Law prevents us from using your details to contact you without approval. We would like to discuss this with you in person, my email address is gm@crowneplazaqueenstown.co.nz. We look forward to hearing from you directly.

Kind regards,

Reinier Eulink
General Manager
Crowne Plaza Queenstown
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Chippenham, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 February 2012

Stayed two nights and it was the perfect place to stay, just a stones throw away from the waterfront bars and restaurants (but without being noisy). We asked for a mountain view room and were a little way back behind the front of the hotel but could still see the Remarkables.

As you'd expect with the Crowne Plaza the rooms were top notch and very comfortable.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level 5 Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 February 2012

I booked two hotels in New Zealand through a discount web site and this was definitely the pick of them. And both were within $10 pricewise.
Location : fantastic, just outside the Queenstown CBD, if you can call 3 blocks a CBD.
The staff were welcoming and really bent over backwards in everything. Like ringing up tour providers when I had questions for them.
Clean large rooms.
There is a laundry on site which is cheaper or the same price than the one in town, ( I only discovered this on my second visit there ).
I had a courtyard view so can't comment on the view over the lake, but as I was on a cheapie rate no complaints there.
The only con was that the bathroom did not have a clothesline where you could hang and dry wet clothes.

  • Stayed February 2012, travelled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank 13RD4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bracknell UK
Level 6 Contributor
238 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 23 February 2012

Only had one night in Queenstown before flying out but enjoyed our stay at the Crowne Plaza, staff were very friendly and helpful, location is excellent. Only downside was that we were unable to get a table for dinner in the restaurant despite being told in the afternoon that a reservation would not be needed.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeBracknell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 February 2012

Stayed at this hotel on a wotif deal. Nice rooms, great location and views. The upgrade to the lake side room was well worth it.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiwia1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Queenstown, responded to this review, 27 February 2012
Thank you for leaving your feedback on the Crowne Plaza Queenstown. We are pleased that you had a great stay and found our lake view rooms to be good value. We are frequently complimented on our location and views which are unique in central Queenstown. We hope you enjoyed your time in Queenstown and we would love to have you back to stay in the future.
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Additional Information about Crowne Plaza Queenstown

Property: Crowne Plaza Queenstown
Address: 93 Beach Street, Queenstown 9300, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Queenstown
#5 Business Hotel in Queenstown
#15 Family Hotel in Queenstown
#15 Romantic Hotel in Queenstown
#16 Luxury Hotel in Queenstown
Price range (per night): $212 - $621
Hotel Class:4.5 star — Crowne Plaza Queenstown 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Overlooking the breathtaking Lake Wakatipu and The Remarkables mountain range, Crowne Plaza Queenstown is conveniently located just minutes from the town centre. Across the road is the popular Steamer Wharf – home to great dining, bars and entertainment. Whether you are here for business, leisure, or even a bit of both, your comfort and enjoyment are our priority. From luxurious bedding, spacious rooms to your own balcony or courtyard, we have everything to make your stay a magical one. We also have a dedicated Queenstown activity concierge to assist with recommendations and bookings to help you get the most out of your stay in Queenstown. ... more   less 
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Also Known As:
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza

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